Ocean Honda Port Richey - Service Center

I just moved from Delray Beach to New Port Richey. Because of the move I thought I was going lose the excellent service that I was getting at Delray Honda but luckily for me l didn't. Ocean is now my Because of the move I thought I was going lose the excellent service that I was getting at Delray Honda but luckily for me l didn't. Ocean is now my go to Honda dealer for service Service Advisor Ivan took care of  everything and answered all my questions. Very professional, Overall Outstanding experience as usual. Hopefully they will also be my leasing dealership I won't know until they pull me out of my 2020 CRV and put me into another lease It's going to be hard to beat because of my good relationship with the last dealership (3 cars) if they are like their service (which is excellent) department I'm sure I'll be doing my next lease with them. Only time will tell More

I paid almost §20 for new batteries in the 2 remote car keys in late June when I brought the car in for service. Without driving much during the pandemic when I was not working, I found one of the keys app keys in late June when I brought the car in for service. Without driving much during the pandemic when I was not working, I found one of the keys appear to be low on battery on the dashboard in late August. I switched to the other key and it was fine, but I felt being ripped off. I found time today to call the dealer and was told none of the managers were available when asked to speak to them, but they told me I could go in and they will take care of it. I went there shortly and spoke to the Parts manager as they asked. I explained the problem and was told all kinds of excuses and I had to pay for a new battery. I told him I was not driving much how could the battery run out. He said, “I cannot verify that.” I asked to speak to his boss and he pointed me to the service manager sitting behind a desk. I went over, told him what my problem was. He, too, like the Parts manager, brushed me off with all kinds of excuses and told me “ it happens.” Not believing this was happening, I asked, “Does this mean I have to come in every two months to buy new batteries for my remotes?” He said, “ No, you can go to the other dealership down the road or go to a store to get it done.” I told him I didn’t like his attitude, and he said, “I don’t like yours.” I asked who his boss was, he said the general manager. I asked where he was and he pointed to the front. I asked him to bring me over, he said no. I found the general manager and was told nowadays the batteries just don’t last. He asked an associate to take care of it. I told him, “I wish your customer service was better.” He just walked away. Obviously he did not care about his customer service, nor would he want to listen to his customers. Maybe they only care about selling cars instead of solving problems for anybody. The quality of the product they sell does not matter to them. The quality of their service does not matter to them. Nobody wants to take any responsibility in this dealership. They just want to take your money. I may not have a lot of money, but I will definitely not spend a penny more in this dealership to be treated like a second class citizen. Take your money somewhere else if you don’t want to be treated like I was. More

GPS upgrade I recently received an email stating I could upgrade my GPS. Instructions were enclosed. The email also stated that I could bring in my CRV to the d I recently received an email stating I could upgrade my GPS. Instructions were enclosed. The email also stated that I could bring in my CRV to the dealership to have the upgrade done. I attempted to do it myself as it didn’t seem to be that difficult. I am older and not very savvy when it comes to technology...not sure what went wrong, but something did (my fault). So I called Ocean Honda for assistance...asking if I could bring my car in. The reply, which was sharp and demeaning, was we don’t do that here! I said that the instructions stated that the dealership could do it for you. Reply...no one has ever brought their vehicle here for that. I guess there’s a first time for everything. Finally I just said thanks for your help, sarcastically and hung up. So I called up to dealership in Tennessee where I purchased my car and they said, Oh sure, bring it on in. Since I’ll be there for Thanksgiving, I plan on taking it in. This is the second incident with this dealership I have encountered. When I trade my Honda in, it certainly won’t be with Ocean Honda. I have to use them because I have a service policy that I bought and ocean Honda is the only place I can get it serviced. Can’t wait until the contract is up More

Tito is the real MVP I need to say I have had nothing short of an amazing experience with Ocean Honda in Port Richey. I was hit head on in March of this year and my 4th us I need to say I have had nothing short of an amazing experience with Ocean Honda in Port Richey. I was hit head on in March of this year and my 4th used car in 3 years was totaled after I put thousands of dollars into it. I decided after that accident to try to get a new car, I am 20 years old though with no credit history so I was sure I wouldn't qualify, I went into the dealership and walked out the same day with the exact orange Honda Fit Sport w/Manual Transmission that I walked in there asking for with an excellent APR and their CarDoc program, which is what I am here to talk about. I could not be happier with my new car, it is everything I could have asked for and more, but the CarDoc service has changed my life forever. No more throwing $400 a month at a used car because something else broke, I drive to the dealership and enjoy all of the complimentary food and drinks while all of my services are managed by my CarDoc Advisor Tito G. The first time I came in for my first oil change I was fortunate enough to meet Tito and he became my advisor, he took the time to ask me how much I drive and what I like and don't like about my car. I drive 80 miles to work and 80 miles home five days a week, but they are all highway miles, so Tito showed me how to see when I need to come in for the oil and manages my services so that I get the most out of them. I text him every time I want to come in and he always responds right away, he is so funny and friendly I actually enjoy going to have services done to my car! Crazy right? But that isn't the end of the story, it was August 23rd so about two weeks ago this brand new car that I am in love with was messed up bad. The drain plug fell out of the oil pan as I was driving to work and all of the oil started dumping out, I pulled over as soon as I saw the oil light but it was too late. I called Tito freaking out thinking I might have cracked the oil pan or something, he gave me the number to the tow serviced offered with my program and told me to come in right away that he would fit me in. After a couple of hours being at the dealership Tito called me and told me I needed a new engine - the world stopped and I was terrified that I would get completely screwed over on my new car I was working so hard for - but he had already found an engine that only had 9,000 miles on it (my car had over 23,000 at the time) and he assured me I would be taken car of. But, admittedly I thought I would have to fight, the while no one has touched my car ever other than this dealership the oil was changed almost 3 weeks prior to that and I thought they would tell me to call my insurance company. When I got back to the dealership he handed me the keys to a beautiful Honda Civic Coupe that was my absolute favorite color and told me he would keep me updated but that he needed a couple of days. I was scared but I let myself trust him, what other choice did I have? He called me two days later and told me he had everything worked out that the dealership would cover the engine for me and that he would have it done as soon as he could. True to his word and coming in early just so I could pick it up before work, after many texts, many questions, even me texting him on a Sunday afternoon not even realizing he wasn't at work to bother him with even more questions, I picked up my car today with that engine at no cost to me AND he even had it detailed - it is so beautiful, just like new. Tito has made this experience so easy, easier than anyone else could have for me, he has such a good relationship with me and took the time to get to know me so he knows when I need a joke and when I need serious facts. He sent me picture updates to calm my anxieties and has never been dishonest with me even when he has had to tell me things I did not want to hear. I can tell you without a doubt I will be going to Ocean Honda for the rest of my life for my next car, for my dream car (Honda Civic Type R ;)), and for any services I ever need. I hope I will always be blessed with an advisor like Tito, and I hope Tito gets every recognition he deserves for taking care of me so well. Thank you Ocean Honda, and especially Tito!!! More

Great service experience Their service has always gone above and beyond expectations. We have owned 4 Honda's through them and have always had excellent service through them Their service has always gone above and beyond expectations. We have owned 4 Honda's through them and have always had excellent service through them. More

Honda Odyessey Recall Work Had recall work done on my 2014 Honda Odyssey while being in Florida for the Winter...snowbirds from PA. Made reservation for work, took vehicle in Had recall work done on my 2014 Honda Odyssey while being in Florida for the Winter...snowbirds from PA. Made reservation for work, took vehicle in and work was done in timely manner. Of course they ask if you need any other services or would consider "upgrading" to a new Honda...not a lot of pressure to do so and took my "no thank you" well. More

Service in a jiff My wife took our 2012 Honda CRV in for service. We have always requested Tammy for our service provider and we have never been disappointed. As usual My wife took our 2012 Honda CRV in for service. We have always requested Tammy for our service provider and we have never been disappointed. As usual Tammy was on top of it. She Lets us know how long it might be and what the cost will be. If the car needs something else done you can be sure Tammy has tried to keep the cost down yet, wants to keep us safe. Thank you Tammy and the whole service team for making our experience professional and personal at the same time. More

Greatest Very efficient in getting car back to the mechanics .She was very pleasant.I would like to thank Tammy for her professional work and detailed explanat Very efficient in getting car back to the mechanics .She was very pleasant.I would like to thank Tammy for her professional work and detailed explanation about my car. More

Best Service department by far Took my vehicle in as scheduled. Performed every request and then some. Was on my way before I finished my emails. Results are as I expected. Smooth. Took my vehicle in as scheduled. Performed every request and then some. Was on my way before I finished my emails. Results are as I expected. Smooth. More

MY SERVICE ADVISOR TAMMY Tammy is the consummate professional, I can depend upon, is someone who has the knowledge, the professional capability and skills to handle any ser Tammy is the consummate professional, I can depend upon, is someone who has the knowledge, the professional capability and skills to handle any service issue. More