Ocean Honda Port Richey

Worst first-time buyer experience ever Went to Ocean Honda to purchase a 2018 Honda Civic EX-L (18,876 miles). Was told the car was new in stock as Certified Pre-Owned, no accidents and thi Went to Ocean Honda to purchase a 2018 Honda Civic EX-L (18,876 miles). Was told the car was new in stock as Certified Pre-Owned, no accidents and this model was hard to find. I went through the write-up with Carlos (salesman) and Peter the sales manager but decided to do some research before purchasing and it was a good thing I did: CarGurus indicated the car was overpriced. I began to research other cars and 2019 models as well. for just $1,300 more we could own a brand new one. Went back the next day because I really liked the car and wanted to give them first chance to earn my business. Instead of talking to the first two employees, we decided to talk to the general manager John since we were introduced the day before. We wanted to understand why the first write-up was higher than the price quoted on the internet and wanted a bottom-line price since we were ready to buy. My wife told the salesman and sales manager (during the first visit) that she owned a car rental business back in the day and that she was somewhat familiar with sales. During our conversation with John he became loud and impatient because my wife was not understanding the difference between the internet and the in-dealership sales price. Even with an initial mark-down, the price did not match the internet pricing. My wife asked why John was being so loud because we were at his desk in the front with a few customers and employees around. John accused her of attacking his employees because she was telling him she felt they were not being truthful. I interjected and let him know that my wife simply did not understand the difference between internet and dealership pricing and that the information he was providing on that was helpful. During John's loud rant, he kept throwing in my wife's face how she used to own a rental place and she should "Know how this works". I counted at least 4 times this was mentioned and felt his actions were mocking, disrespectful, humiliating and created a hostile environment. It was as if he was making an example of us - right in front of the two employees we met with the day before and a few other customers in the dealership. We walked out then checked with other dealerships on their out-the-door pricing as I did not want to waste my time. We were also informed by another local competitor that the car we were looking at had moderate damage due to an accident according to CARFAX. My wife kept saying that something was wrong with Ocean Honda they were rude and it just did not feel right. We drove to Brandon FL and had an unbelievable experience; everyone was happy, compliments between employees, bustling with business and beautiful showroom - just unbelievable. I told our sales person we only had 1 hour to spend but we stayed at least 3-4 hours and purchased our new 2019 Civic EX-L - my wife and I are extremely happy with our decision. Ocean managers should go there just to learn how to treat customers. A little patience and calm go a long way. More

Trustworthy, honest and moral I stopped in with concerns about my credit. I had already dealt with another dealership making false promises so I came in a little apprehensive. Keit I stopped in with concerns about my credit. I had already dealt with another dealership making false promises so I came in a little apprehensive. Keith was superior. I actually came in looking fora van, he showed me a Kia Sedona which was nice but somehow I was shown a 2019 Fit. I didn't think I'd like it but I'm very impressed. The cargo room is fantastic. The gas mileage is great. I'm used to big cars so it was an adjustment but I'm so glad I bought it. When I need another car or one of my friends needs one I'll send them or myself back to Ocean Honda. They are 100% trust worthy. More

Tito is the real MVP I need to say I have had nothing short of an amazing experience with Ocean Honda in Port Richey. I was hit head on in March of this year and my 4th us I need to say I have had nothing short of an amazing experience with Ocean Honda in Port Richey. I was hit head on in March of this year and my 4th used car in 3 years was totaled after I put thousands of dollars into it. I decided after that accident to try to get a new car, I am 20 years old though with no credit history so I was sure I wouldn't qualify, I went into the dealership and walked out the same day with the exact orange Honda Fit Sport w/Manual Transmission that I walked in there asking for with an excellent APR and their CarDoc program, which is what I am here to talk about. I could not be happier with my new car, it is everything I could have asked for and more, but the CarDoc service has changed my life forever. No more throwing $400 a month at a used car because something else broke, I drive to the dealership and enjoy all of the complimentary food and drinks while all of my services are managed by my CarDoc Advisor Tito G. The first time I came in for my first oil change I was fortunate enough to meet Tito and he became my advisor, he took the time to ask me how much I drive and what I like and don't like about my car. I drive 80 miles to work and 80 miles home five days a week, but they are all highway miles, so Tito showed me how to see when I need to come in for the oil and manages my services so that I get the most out of them. I text him every time I want to come in and he always responds right away, he is so funny and friendly I actually enjoy going to have services done to my car! Crazy right? But that isn't the end of the story, it was August 23rd so about two weeks ago this brand new car that I am in love with was messed up bad. The drain plug fell out of the oil pan as I was driving to work and all of the oil started dumping out, I pulled over as soon as I saw the oil light but it was too late. I called Tito freaking out thinking I might have cracked the oil pan or something, he gave me the number to the tow serviced offered with my program and told me to come in right away that he would fit me in. After a couple of hours being at the dealership Tito called me and told me I needed a new engine - the world stopped and I was terrified that I would get completely screwed over on my new car I was working so hard for - but he had already found an engine that only had 9,000 miles on it (my car had over 23,000 at the time) and he assured me I would be taken car of. But, admittedly I thought I would have to fight, the while no one has touched my car ever other than this dealership the oil was changed almost 3 weeks prior to that and I thought they would tell me to call my insurance company. When I got back to the dealership he handed me the keys to a beautiful Honda Civic Coupe that was my absolute favorite color and told me he would keep me updated but that he needed a couple of days. I was scared but I let myself trust him, what other choice did I have? He called me two days later and told me he had everything worked out that the dealership would cover the engine for me and that he would have it done as soon as he could. True to his word and coming in early just so I could pick it up before work, after many texts, many questions, even me texting him on a Sunday afternoon not even realizing he wasn't at work to bother him with even more questions, I picked up my car today with that engine at no cost to me AND he even had it detailed - it is so beautiful, just like new. Tito has made this experience so easy, easier than anyone else could have for me, he has such a good relationship with me and took the time to get to know me so he knows when I need a joke and when I need serious facts. He sent me picture updates to calm my anxieties and has never been dishonest with me even when he has had to tell me things I did not want to hear. I can tell you without a doubt I will be going to Ocean Honda for the rest of my life for my next car, for my dream car (Honda Civic Type R ;)), and for any services I ever need. I hope I will always be blessed with an advisor like Tito, and I hope Tito gets every recognition he deserves for taking care of me so well. Thank you Ocean Honda, and especially Tito!!! More

Great service experience Their service has always gone above and beyond expectations. We have owned 4 Honda's through them and have always had excellent service through them Their service has always gone above and beyond expectations. We have owned 4 Honda's through them and have always had excellent service through them. More

Honda Odyessey Recall Work Had recall work done on my 2014 Honda Odyssey while being in Florida for the Winter...snowbirds from PA. Made reservation for work, took vehicle in Had recall work done on my 2014 Honda Odyssey while being in Florida for the Winter...snowbirds from PA. Made reservation for work, took vehicle in and work was done in timely manner. Of course they ask if you need any other services or would consider "upgrading" to a new Honda...not a lot of pressure to do so and took my "no thank you" well. More

Outstanding Honda Dealership in Tampa Area I wanted to post our experience with Ocean Honda regarding our 2017 Ridgeline purchase. Efrain Alvarez and John Monteleone were fabulous to work wit I wanted to post our experience with Ocean Honda regarding our 2017 Ridgeline purchase. Efrain Alvarez and John Monteleone were fabulous to work with! It is worth the trip to their location! Like most people we had done a ton of research before deciding to purchase our Ridgeline. We knew what we wanted and had a very good idea of what we should pay. We compared several local and out of state dealerships to find our desired vehicle. We contacted three dealerships in the Tampa Bay area and received very different results from each one. Oceans Honda was very up front and honest about the inventory, installation costs of accessories, financing rates and trade in value compared to the other dealerships that tried to bait and switch vehicles and costs, change sales people, and apply high pressure sales. We did not get a huge amount for our trade in but we had done our research and knew what it was really worth, versus what the junk mail fliers we received offered...the small print says that the actual value may vary. Their accessory prices installed are significantly less than other dealerships. They did not charge a Dealer Fee and they were willing to negotiate the price of the vehicle and maintenance packages. There was a small mix up with one of the accessories they installed but they made it right immediately! We got a great deal and we know that we will have a good relationship with them after our initial sale. More

Low ball trade - horrible negotiation skills low ball trade - no negotiation I’ve been working with Julio on the 2017 black accord touring I was very interested in purchasing the car but if low ball trade - no negotiation I’ve been working with Julio on the 2017 black accord touring I was very interested in purchasing the car but if your dealership is going to give one price and that’s it what are you guys there for? Might as well do internet pricing and kill your overhead of employees. I’ve never been to a dealership where you give one price and that’s all you’re going to do period. I work in sales myself I never do that to any of my customers if I really want to win the business So you are sitting on a car that will be outdated here in a month with the 2018s coming. You would think your owner of the dealership wants you to move all of the 2017’s but I guess not. I would love to for you to Email this to your owner By the way dealerrater.com will get my input and your Facebook will get my input. More

Dont expect a fair trade in offer at this dealership. Purchased a CRV two weeks ago. Go back in to buy a 2017 Civic. I wanted to trade my 2017 4Runner for it. I had a trade-in voucher for $40,080. They wo Purchased a CRV two weeks ago. Go back in to buy a 2017 Civic. I wanted to trade my 2017 4Runner for it. I had a trade-in voucher for $40,080. They wont honor it and say its advertising to get you in the door (isn't that illegal)... and instead offer me $36,500. I go back in the next day to accept the deal and they tell me the trade value dropped over night and they can only give me $34,000. Great way to treat a customer who just bought a car from you and would of been a customer for life. I will gladly take my business else where. There are only what about 15 Honda dealers in 50 square miles of this place. More

They like to low ball trade in offer I was at this dealership today and was trading in my 2014 Honda CR-V. The man that did my trade in offer gave me a $10,000 offer for my trade. Kelly b I was at this dealership today and was trading in my 2014 Honda CR-V. The man that did my trade in offer gave me a $10,000 offer for my trade. Kelly blue book has the medium trade in value of $13,000 He was adament that his quote was fair. According to him, 2 fenders would need to be repainted because of a few scratches and he would be hiring a person to repair the driver seat because it had burn marks on it. His attitude and demeanor caused me to leave "his" dealership with anger and disgust with this dealership. I have asked the internet manager by email for his name but so far I have not gotten a response. More