Ocean Cadillac - Service Center

Incomplete dignostic of the problem upon $100.00 for it It took 3 days to give me an incomplete diagnosis of the problem with the voice recognition, and not able to tell me how much would cost an unidentifi It took 3 days to give me an incomplete diagnosis of the problem with the voice recognition, and not able to tell me how much would cost an unidentified problem. The voice recognition of this car has always been below expectation. I did take to 4 dealers for it when I bought this car, I contacted the manufacturer 3 times for the inability of it to work properly, until I realized I was stock with a very low quality product. Now, it does not work at all. More

Ocean was wonderful! I had a very inconvenient flat tire. They took me promptly and gave me a loaner. Barbara and Evans were particularly helpful. tire. They took me promptly and gave me a loaner. Barbara and Evans were particularly helpful. More

Great experience with Ocean Cadillac Barbara Gendler has been my service manager for a long time and even though a part had to be ordered, Barbara always takes care of me in such a specia Barbara Gendler has been my service manager for a long time and even though a part had to be ordered, Barbara always takes care of me in such a special way. I know that I am in good hands with Barbara!!! More

Fabulous Your service was fantastic. Made my appointment one day prior when my low oil light came on. Barbara was terrific. Will return again when I need fu Your service was fantastic. Made my appointment one day prior when my low oil light came on. Barbara was terrific. Will return again when I need future service. And hope to lease my next Cadillac from Ocean Cadillac, More

Best customer service of any car company in the US. Service department is amazing, David Dill, Senebe, josh and Judd in Service are all great. Service department is amazing, David Dill, Senebe, josh and Judd in Service are all great. More

pleasant and relaxing My car was serviced right away. Staff treated me with respect and service was excellent. I look forward to taking my car back for service. My car was serviced right away. Staff treated me with respect and service was excellent. I look forward to taking my car back for service. More

Not a good move It took more thank 2hrs for an oil change. I was promised a courtesy car wash and when I picked up my car the service person told me the guy helping It took more thank 2hrs for an oil change. I was promised a courtesy car wash and when I picked up my car the service person told me the guy helping me had no idea of what he was doing. He also said it will take another 45mi They did a tire rotation and the nuts on the front were loose. He wanted to fix it by just doing it by hand. I said no way and he took them back to the service people who secured them after not doing it the first time. Th k God I checked. No car vacuum and no good service at all. First time I have this experience with Ocean Cadillac. In the past was all pleasant. More