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Ocean Cadillac - Service Center

Miami, FL

4.3
367 Reviews

367 Reviews of Ocean Cadillac - Service Center

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June 11, 2020

Great like always Its always a pleasure fun time drooping off my car fro service or repair, great customer service and my favorite best french vanilla in town !!.. More

by Ruth Vergel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Jun 11, 2020 -

Ocean Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day.

June 08, 2020

Barbara Gendler you’re the BEST, I appreciate your kindness, you’re very respectful and were attentive to my needs and I appreciate your accuracy as well as your swift yet efficient response to my que More

by Mrsozuna05
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Jun 09, 2020 -

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Barbara and her team, and we look forward to working with you again.

May 30, 2020

Enrique, who sold me the truck doesn’t acknowledge me when I’m at the store.Getting the sale was it. He got the sale More

by rej3310
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Gendler, Marc Collins, DAS Admin
May 31, 2020 -

Ocean Cadillac responded

Thank you for the feedback. We will share it with Enrique. We appreciate your business and our team looks forward to serving you again soon!

May 22, 2020

Awesome Jude was my contact, he was extremely helpful and made it possible for my car to be picked up and delivered, the repairs took longer than 1 day and he More

by csmora05
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jude
May 22, 2020 -

Ocean Cadillac responded

Hello and thank you for your kind words! Jude is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, JC Kent JC.Kent@oceancadillac.com

May 18, 2020

Always have an excellent experience with Ocean Cadillac. Very honest and professional. MY vehicle looked like new upon return to me. They always go above and beyond. More

by davisjdinla
Recommend Dealer
Yes
Employees Worked With
Joshua Davis, Jude Baltes
May 18, 2020 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 08, 2020

The service to my vehicle was excellent. In 2 hours I The service to my vehicle was excellent. In 2 hours I solved all of my issues, including a new set of tires, oil change, complete auto check. More

by INOFERNANDEZ
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Gendler
May 08, 2020 -

Ocean Cadillac responded

Ino, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, JC Kent JC.Kent@oceancadillac.com

May 07, 2020

Excellent service!!!!!!!!!!!!!!!!!!!!!!!! Eddie in the service department is the most professional and knowledgeable technician I have ever met. Also Barbara in the Service Desk, very good. T More

by DROBINERM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie, , Barbara Gendler
May 08, 2020 -

Ocean Cadillac responded

Hi DROBINERM, Thanks for sharing your thoughts about your experience with Ocean Cadillac and Eddie. We appreciate your business and hope to see you again soon!

April 30, 2020

Service visit Excellent service visit. From ease of appointment to wonderful staff, service with Ocean Cadillac is a breeze. The staff is wonderful to work with. Th More

by NIKO7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh, Barbara Gendler
May 01, 2020 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that Barbara and Josh had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ocean Cadillac. Please don't hesitate to reach out if you need anything else.

April 27, 2020

CT6 service I have been dealing with Ocean since 1989 and with Barbara for about 3-4 years. Whenever I bring my car in for service , I am confident the work will More

by Steven S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Apr 27, 2020 -

Ocean Cadillac responded

Steven, Thank you! We appreciate your business and Barbara and the team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

April 27, 2020

Too disappointed to waste my time writing, the service records speak for themselves. Only good thing I can say is Service manager Josh always validated my issue and never felt dismissed. More

by WILLIAMVEGA_
Recommend Dealer
No
Employees Worked With
Josh, service manager! *****, Barbara Gendler
May 13, 2020 -

Ocean Cadillac responded

Hi William, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

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