Ocean Cadillac - Service Center

My wife and I just arrived in Miami from NY where the car started to make a strange grinding noise. I called Ocean Cadi for help. They came to us to take the car for evaluation. The problem was quickly de started to make a strange grinding noise. I called Ocean Cadi for help. They came to us to take the car for evaluation. The problem was quickly determined and fixed. That afternoon they returned the car cleaned! My wife and I could not be happier with the service staff and how we were treated. BRAVO Ocean Cadilac! More

Was told job would take 3days in took 10 days missed my appointment in New York just to fix air conditioning made numerous calls was told parts on the way appointment in New York just to fix air conditioning made numerous calls was told parts on the way More

Excellent price on my new 2021 XT5, Jose Ramirez was my salesperson, very professional, knowledgeable, polite and friendly. All the staff is amazing, Andy Hernandez, Eric, Barbara and Mr. Sturgill General salesperson, very professional, knowledgeable, polite and friendly. All the staff is amazing, Andy Hernandez, Eric, Barbara and Mr. Sturgill General Manager very helpful and attentive. I have only good things to say about Ocean Cadillac! More

Way too slow for an oil change. We switched from Lexus and they had a much nicer setup to in the waiting room. AKA more space, coffee, water..... and they had a much nicer setup to in the waiting room. AKA more space, coffee, water..... More

From a service perspective they have been excellent. They did not try to up-sell me on services when I brought my car in for regular maintenance. did not try to up-sell me on services when I brought my car in for regular maintenance. More

Everytime I visit Ocean Cadillac, I feel like a VIP.The Everytime I visit Ocean Cadillac, I feel like a VIP. The staff is extremely helpful and attentive. And John Losada takes care of my automobile needs Everytime I visit Ocean Cadillac, I feel like a VIP. The staff is extremely helpful and attentive. And John Losada takes care of my automobile needs. Thank you Ocean Cadillac! More

After a couple of hiccups in scheduling (my fault not theirs) I finally had the Takata airbag replaced. Barbara took care of my order from beginning to end. My appointment was for 9 am and I was on my wa theirs) I finally had the Takata airbag replaced. Barbara took care of my order from beginning to end. My appointment was for 9 am and I was on my way back to the office by 10:45 am. A shout out to the staff for their professionalism and efficiency under very trying conditions. More

Easy to get appointment.Service people especially Easy to get appointment. Service people especially Barbara, did a quick and perfect job. Easy to get appointment. Service people especially Barbara, did a quick and perfect job. More

I sent my car to fix a problem with the window, they returned it with damage on the steering wheel and didn’t take responsibility for it. Very bad service, not recommended. returned it with damage on the steering wheel and didn’t take responsibility for it. Very bad service, not recommended. More

Such a great service especially from my salesman David Dill... this is my fourth SUV I’ve purchased through him and I will continue to do so!!👍 Dill... this is my fourth SUV I’ve purchased through him and I will continue to do so!!👍 More