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Ocean Cadillac - Service Center

Miami, FL

4.3
399 Reviews
Call Service Center (855) 242-3947

399 Reviews of Ocean Cadillac - Service Center

Sort by
October 02, 2021

took too long for air conditioning, second visitI took too long for air conditioning, second visit I understand parts situation and availability issues More

by JIMMY727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cenevy, Barbara Gendler
Report | Print
October 01, 2021

Great experience, Waited for the repair. 1 hour I was back in the Cadillac after it was cleaned More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
Oct 03, 2021 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ocean Cadillac. Please don't hesitate to reach out if you need anything else.

September 27, 2021

Paid for a new suv and they sold me a truck with 1426 miles dirty rugs More

by milo1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh never mention the miles and the one that sign the papers no mention either
Report | Print
Sep 27, 2021 -

Ocean Cadillac responded

Good Afternoon, It sounds like you may have purchased or leased one of our new vehicles that came out of loaner service? In either case, it's our policy to disclose this to our clients upfront. I sincerely apologize for failing your expectations and would love an opportunity to discuss this mater further with you at your convenience. I can be reached directly at 407-687-2253. Cordially, Rich Sturgill General Manager

Sep 28, 2021 -

milo1005 responded

Not only you knew that the truck was a loaner you did not hesitated to get my money like it was a used truck. Before leaving the place I went inside I told a guy that told me that your policy was not to return the the money or get me a new one that I already sign the papers.As I stated before not Josh or the guy that gave me the papers to sign mention about the mileage in that truck.The man that told no money or truck was a heavy guy in shorts very appropriate for being in charge of any kind of business that size.Three days after I was informed by OnStar that the car was low in the air of tires and battery.The keys have a key chain of a Golf Club the only thing he did as a big favor was order new rugs for the truck which of course I don’t have .I feel really bad taken for a ride.

September 23, 2021

My service writer Barbara is the best , she went above and beyond to meet my needs : She is great, always takes care of my issues when I go to Ocean Cadi Service :Highly recommended ; ;-) Have a grea More

by manatytrans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
Sep 24, 2021 -

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

September 15, 2021

Great service , I will definitely be back for service on my Cadillac. Friendly and timely. More

by ROMANMGARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
Sep 15, 2021 -

Ocean Cadillac responded

It has been a pleasure serving you, Roman. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

Sep 15, 2021 -

Ocean Cadillac responded

Thank you!!!

September 15, 2021

This dealership is not same as when I first started going there. The customer lacks with not following thru with parts ordered, car repair statuses, returning calls,etc. Hope it gets corrected soon. More

by bertibulous4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbara Gendler
Report | Print
Sep 15, 2021 -

Ocean Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Sep 18, 2021 -

Ocean Cadillac responded

I apologize that we failed to meet your expectations. I would like to have the opportunity to speak with you directly concerning your experience. Please call me directly at 407-687-2253 at your earliest convenience. Sincerely, Rich Sturgill General Manager

September 12, 2021

Tried several times to contact with a problem absolutely no response. Was once a loyal customer. Not so much any more. Terrible service mostly managers problem should be ashamed. More

by BrianB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbara Gendler, Marc Collins, Mario Murgado JR, Al Mendoza, Rich Sturgill
Report | Print
Sep 13, 2021 -

Ocean Cadillac responded

Thank you for your feedback, Brain. We're sorry that you didn't have a better experience and apologize for the lack of communication. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

Sep 18, 2021 -

BrianB responded

The only phone call I received from Ocean Cadillac was from Barbara in service. As expected she was truly concerned and I wished her luck with taking the issues I explained to her up with her management. No outreach from management other than call me... What's next the check is in the mail (lol)

September 03, 2021

In this opportunity I went to the shop for an oil change. There were no water in the restrooms. After 50 miles approximately on my way to Orlando it came out the check engine signal (yellow). Cust More

by FAUSTOSMERALDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
August 18, 2021

great staff! always ready to do job,and advise you for any issues they may found in the car,keep good work guys!! regards! RS More

by ROMANSAEZ
Customer Service
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
Aug 18, 2021 -

Ocean Cadillac responded

Roman, Thank you for taking the time to share your thoughts on working with Barbara and our team. We're glad to hear we delivered such a great experience!

August 17, 2021

excellent service . very helpful in every way. excellent communications. thanks to your help we were able to totally recover our car which was completely unattended for over 18 months while we were out of More

by MSAMSONDOEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
Aug 17, 2021 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ocean Cadillac!

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