Ocean Cadillac - Service Center

My 2019 XT4 with only 16000 miles has to go back in for repair for the 3rd time in 10 days for the exact same emission/engine issue! I purchased the car new from Ocean Cadillac and each time, they refuse a repair for the 3rd time in 10 days for the exact same emission/engine issue! I purchased the car new from Ocean Cadillac and each time, they refuse a loaner or rental car. Cadillac states that AFTER the repair I can submit an invoice for the rental and they will cover $47 per day. They realize that currently you cannot rent a car for that daily rate so they will CONSIDER paying more once I submit the invoice. I have owned/currently own Mercedes, BMW, AUDI and Ford and each one of these provides a loaner or rental when the repair is UNDER WARRANTY and takes longer than 24 hours. They always have the loaner/rental waiting when I drop off my vehicle. Cadillac wants me to somehow get to a car rental place (without my car) , lay out the costs, file a claim with them…and hope that they will reimburse the majority of the cost????? Cadillac does not stand behind its cars….car is till under the original manufacturer warranty and repair is still not made…..In addition, Cadillac treats its customers poorly. I have left messages for the general manager, but he doesn’t return my calls. Avoid Ocean Cadillac, and do not be mistaken into believing Cadillac is a luxury brand. More

Very efficient, courtesy, knowledgeable, and communicative. They picked my vehicle up, and promptly returned it washed and repaired. communicative. They picked my vehicle up, and promptly returned it washed and repaired. More

Barbara is the best. She handles everything with a smile and is always honest and provides an accurate estimate as to how long it will take to have the work completed. While both the dealership and I have and is always honest and provides an accurate estimate as to how long it will take to have the work completed. While both the dealership and I have changed locations and the dealership is no longer a few minutes away for me, I continue to come here for service because they do an excellent job. More

Service was excellent my car was delivery on time , car was very clean Andy Hernández manager was very very friendly thank you Mr Hernandez was very clean Andy Hernández manager was very very friendly thank you Mr Hernandez More

It was good but nobody call me from there so I couldn’t tell them if they check a noise I told the driver I was hearing in the car !! I had to call to see how my car was going several times and never rec tell them if they check a noise I told the driver I was hearing in the car !! I had to call to see how my car was going several times and never received a phone call More

Ocean Cadillac is the absolute worst dealership EVER and I regret getting my car here and taking it there for service. If I could give them ZERO stars I would. They do not communicate and are not profession I regret getting my car here and taking it there for service. If I could give them ZERO stars I would. They do not communicate and are not professionals at all. Be aware when you take your car there. In July, when scheduling my first maintenance I communicated that there were two other issues with the car. The leather on the dashboard was rolling up and the automatic windshield wipers never worked. You would think the NEW car you got less than 7 months ago would not have these types of issues. They picked up the car on July 8th and returned it the same day. I did not receive a call-in regarding the two issues; however, when the driver was dropping off the car I asked, and he let me know that most likely parts were being ordered and someone would reach out once received. From July 8th until October 18th (Three Months), I CALLED SEVERAL TIMES, and I mean I called a lot. Each time I was told either the part would arrive the following week and I would receive a call, or someone would call me back. I NEVER RECEIVED ANY CALLS. While speaking (one of the time) with Eddie in parts, I explained how upset I was that I keep hearing the same thing. I asked to speak with a manager, and he REFUSED. He said a truck was coming in today and he would call me back a 4pm If the part was not there, he would give me the information to talk to a manager, He never called. On October 18th spoke with Randy in parts, who seems shocked I WAITED 3 MONTHS FOR PARTS and was able to get Eric my “service manager” to call and schedule pick-up. On October 19th they picked up the car and returned it on October 22nd. Upon inspecting the returned vehicle, the driver side door WAS RETUNED WITH DAMAGE which was not there when they picked up the car. The company does have a policy for liability proposes and documents via a recording walking around of the car before and after drop offs. The pick-up video did NOT show any damage; however, the drop off video could not be found, how convenient. On 11/3, They picked up the car and provided a loner or complementary car. The Loner car had a FROG inside (alive) and I found it while I was driving, I thought I was going to die! Called on 11/8 to check the status on the car and was told all the service advisers were busy; however, someone would call me back, received no call back. 11/9 spoke with Eric, the car should be ready on 11/10. 11/10, Spoke with Eric the car is not ready it needs a clear coat which is a two-step process so if not Thursday then for sure Friday, received no call. I kept calling each day and was told someone would call me back and never receiving a call or it would be ready tomorrow. 11/17, Eric called at 2:30pm to let me know the car was ready for drop-off. The car was retuned UNWASHED and VERY VERY DIRTY. I could not see passed the dust to check the work and the floor mat on the drive side were covered in dirt and mud. Also there was a scratch that looks like they tried to touch it up and did a very poor job … I am exhausted from having to deal with Ocean Cadillac. More

I highly appreciated prompt and professional help. Both Petrina Cossentino and Barbara Gender were very attentive and friendly. Petrina Cossentino and Barbara Gender were very attentive and friendly. More

This is the 2nd time In a row that I’ve had issues with this dealer. THEY TAKE ENTIRELY TOO LONG. 1st time, 4 hour wait for an oil change, next was 3 hours for a diagnosis, for a DIAGNOSIS TEST. Are you fr this dealer. THEY TAKE ENTIRELY TOO LONG. 1st time, 4 hour wait for an oil change, next was 3 hours for a diagnosis, for a DIAGNOSIS TEST. Are you freaking kidding me? And my car still has the same problem! It hasn’t been even a week! PLEASE OFFER YOUR CLIENTS LOANER CARS, I will most likely be going back to Vera Cadillac for all my needs. More

Concerns on misdiagnosing problems and NOT providing adequate customer service afterwards. I've had my 2016 Escalade serviced here for the last 2 years. The frontend alignment was not done correctly a adequate customer service afterwards. I've had my 2016 Escalade serviced here for the last 2 years. The frontend alignment was not done correctly and the front tires had to be replaced 3 months later. 2 weeks ago i took the truck in for a dead battery and transmission rumbling issue, the extended warranty company paid 2,999 for the repairs and neither issue was fixed. 2 weeks later, i have a dead battery and still transmission problems. Besides oil changes, its taken at least 2 visits to get these issues resolved. More

It took over three hours for an oil change. They are probably short staffed as are many businesses right now but I wasn't kept aware. This is the first time I've had this problem. probably short staffed as are many businesses right now but I wasn't kept aware. This is the first time I've had this problem. More