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Ocean Cadillac - Service Center

Miami, FL

4.3
400 Reviews

400 Reviews of Ocean Cadillac - Service Center

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March 31, 2022

Knew I had to have service preformed on the XT6, and normally I’m squeezed for time. They indicated that if I bring it in, they will get me done and out quickly, they did just that. The service and fr More

by miamibeef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Apr 01, 2022 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 23, 2022

Service was fast and efficient Thank you Barbra in service area. She rocked handling my issue More

by BKJ5381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Mar 24, 2022 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Barbara and our team here at Ocean Cadillac.

March 11, 2022

Chasing away customers by charging for credit card use, extravagant pricing and unnecessary items. Will not recommend ever again. More

by robertalevenson
Recommend Dealer
No
Employees Worked With
Barbara Gendler
March 02, 2022

They would not honor their word of first oilcchange complimentary when I bought the car. So they charged me 500+ $ for oil change and other minor things they did on my car. More

by DELRIOI33141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Baho Agbas
Mar 16, 2022 -

Ocean Cadillac responded

We are sorry your first service visit did not go well. I believe that our service manager reached out to resolve the situation and correct it. Again we apologize and hope we can turn this around.

February 11, 2022

Adriana and staff at Ocean Cadillac are amazing! It’s always a pleasure visiting ocean Cadillac More

by gavilanfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adriana, Barbara Gendler
Feb 12, 2022 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear that Adriana and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 10, 2022

Upon my arrival at the dealership for service, everyone treated me as family. I was amazed with timely service and they wash my vehicle. I would recommend everyone who needs their Cadillac serviced for m More

by tonenjac16757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Feb 11, 2022 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 06, 2022

I had a wonderful experience. Barbara Gendler is very friendly, knowledgeable, and very efficient. I highly recommend them More

by MBERGERDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Feb 07, 2022 -

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

February 03, 2022

No loaner cars.. Cadillac corp. since advertised loaner, should abide with their commitments. Barbara in service is always on top of her game. More

by DSFRUITMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler, Marc Collins
Feb 03, 2022 -

Ocean Cadillac responded

Thank you for your feedback. Quality customer service is always our number one priority, and while we're glad that Barbara delivered great customer service, we do apologize if we didn't meet your expectations this time. Please don't hesitate to reach out if you would like to discuss this matter further. Thank you again for choosing Ocean Cadillac!

January 25, 2022

I was met right away by an employee who welcomed me into the service center. The staff members were incredibly friendly and helpful. I waited the exact time I was informed the service would take. Very pleas More

by Mini730@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 25, 2022 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 24, 2022

Best service, Great costumer service , Good experience , Beautiful service department , Decent wait time , Thank you More

by CURREGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Hernandez
Jan 24, 2022 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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