Ocean Cadillac - Service Center

I was taken care by Angel Pardillo He is well trained and is an asset to the Dealership and is an asset to the Dealership More

I leased my 2019 XT5 and purchased my 2023 XT5 at Ocean Cadillac this past weekend. Great sales and service staff. The Cafe is an added addition that encourages me to come back for a car wash every weekend Cadillac this past weekend. Great sales and service staff. The Cafe is an added addition that encourages me to come back for a car wash every weekend :-) More

Great service. The attention was excellent, fast, and they gave me the car after a car wash. I am happy. The attention was excellent, fast, and they gave me the car after a car wash. I am happy. More

Service was amazing, they took care of the problem as soon as possible They even picked up the car and returned it within a couple of days soon as possible They even picked up the car and returned it within a couple of days More

Great service from Jason, he took care of me and my car. Fast and professional service. Very impressed how far they will go to make my experience better. I will strongly recommend this dealership. Fast and professional service. Very impressed how far they will go to make my experience better. I will strongly recommend this dealership. More

I spent 4 hours at this location and I was sent on. my way with the issue not being resolved. my way with the issue not being resolved. More

Encountered Transmission problem driving from Arizona to Miami last July 9th and took the vehicle to Ocean Cadillac on July 11 ( Monday morning ) and assigned to an Advisor. I accepted the quoted price to Miami last July 9th and took the vehicle to Ocean Cadillac on July 11 ( Monday morning ) and assigned to an Advisor. I accepted the quoted price to fix the problem , so I can continue driving to my final destination in D.C suburb. From then on he made an extremely stressful worse loaded with promises and lies on the completion of the job and availability of parts. Never has he given me a regular and accurate updates either by a call, text or voicemail. I also have issues getting him on the phone. I finally loser my overstretched patience that I contacted the Main office to speak to the Service Manager for which the Receptionist refused and she continued to put me on Hold until she was able to get hold of the Advisor after informing her that I will have my Attorney get involved. The vehicle mysteriously became ready for pickup same day on 07-18-2022. This was the second time I have a major issue with this Dealership in 1-2 years, and my Attorney was involved to solve the issue ; I decided not to file a complaint/ report to BBB and Cadillac Main Office to give them a second chance. BUT FAILED TERRIBLY. More

El trato personal , cordial y el servicio Excelente. La ubicación perfecta. El servicio en la cafetería excelente La ubicación perfecta. El servicio en la cafetería excelente More

The service was great as a visitor to Miami. Jason helped me and made my car problem even easier Jason helped me and made my car problem even easier More

Service Dept. is horrible to say the least and theremanagement team is worst. Visited dealer on Friday 7/8/22 to get my truck serviced and the service advisor is horrible to say the least and theremanagement team is worst. Visited dealer on Friday 7/8/22 to get my truck serviced and the service advisor is trying to Rob and cheat the customers. Left dealer and decided to speak with Service Manager, conveniently he was not available and was suppose to get a call back from him. It’s now 7/12/22 and still haven’t heard back. I also called Sat. 7/9/22 to speak with the Customer Experience Manager and he was not available, also left my information for a call back and still haven’t heard from him either. And they pledge Customer Satisfaction, Wow… JeanCarlos Kent, care to comment on behalf of your team? More