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Ocean Cadillac - Service Center

Miami, FL

4.3
400 Reviews
Call Service Center (855) 242-3947

400 Reviews of Ocean Cadillac - Service Center

Sort by
March 29, 2023

Todo bien mucha atención. Mucho profesionalismo de parte de todo el personal.gracias a ocean More

by Lshernandez1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Mar 29, 2023 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

March 22, 2023

Was the worse auto service experience I have ever had. .. will not be coming back to OC. Won't buy or service there in the future. HORRIBLE!!! If I could give 0 stars, I would. I've always bought American More

by mjp664
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Report | Print
Mar 22, 2023 -

Ocean Cadillac responded

Dear Mitchell, Thank you very much for your feedback. We truly strive to provide our customers with outstanding customer service, and reviews like this give us insight on how we can improve. It was a pleasure to speak to you today and to hear about the issues you experienced. We will work diligently to get those issues resolved, as promised to you. Thank you again for choosing Ocean Cadillac for your vehicle service needs and we most definitely look forward to meeting your future needs as well. Warm Regards, Jimmy Pena

Mar 23, 2023 -

mjp664 responded

I greatly appreciate Ocean Cadillac for taking out the time to read my review and look into and address my concerns. This demonstrates a great amount of professionalism and goes a long way in maintaining our business relationship. As such, I will continue to work with OC in the future with my auto servicing and potential new purchases. Thank You Abraham and Jimmy for following up on my experience and making me feel like a VIP customer. I look forward to working together in the future. Mitchell

March 08, 2023

I had to take back the vehicular 3 times before they fixed the problem. They were suppose to call me when the seat and the door panel arrive to replace it has been a month and no word yet. This was More

by STEELPOWERFORCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel, Jimmy Pena
Report | Print
Mar 09, 2023 -

Ocean Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, you can call me directly to discuss your situation. Or if you choose, please send us a message with your contact information so that we can reach out to you. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Thank you, Matt Wahnon General Manager Ocean Cadillac 954-295-3797

February 28, 2023

The staff is great, the overall establishment looks great. The rep who handled my request last Sat was the best besides the prior one in Jan. Other than that and the computer chip shortages/recalls I’m More

by BDUMEINVESTMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Mar 01, 2023 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 24, 2023

Great team and great service i would recommend to all my friends and family. Thanks. More

by Dannybeno93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2023 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

February 21, 2023

The customer service was great really enjoyed it And I will definitely be back and recommend your service More

by BIGPHIL357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Feb 22, 2023 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

February 15, 2023

Worst dealership and Service I have ever experienced. I would not recommend nor do business with you again. I have high regret now and feel ripped off and taken advantage. Hope you feel good about yourse More

by jkaplan1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Rivero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh Okoye, Jimmy Pena, Jeremy Bonilla
Report | Print
February 14, 2023

We have dealt with Ocean for over 35 years. Its like having your own concierge service. Mark Collins is a rare gem in this business. More

by BOGI321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Collins, Jimmy Pena
Report | Print
Feb 15, 2023 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

February 11, 2023

Excelente good atentos buen servicio amable a tiempo todo con el horario les recomiendo Cadillac al 100% More

by EDDYPINARES88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Capiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Collins, DAS Admin, Mario Murgado JR, Hugh Okoye, Jimmy Pena, Matt Wahnon
Report | Print
Feb 13, 2023 -

Ocean Cadillac responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

February 09, 2023

Have taken the vehicular twice, have paid twice and problem not fixed. Had no loaner vehicular on both occasion. I have to take the vehicular again for third time. Terrible More

by STEELPOWERFORCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel
Report | Print
Feb 12, 2023 -

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Feb 13, 2023 -

STEELPOWERFORCE responded

All I want is for the issues with the vehicular to be corrected. I have taken it twice before, paid and the issue is still ongoing. My vehicular is currently in the service department I need a qualified mechanic to work on it and to actually test it on the road after the work is completed. This the 3rd week my work is disrupted because it is a company car, I pay a lot monthly and I am with out a car because your dealer apparently never has a loaner. Besides the mechanical issues the seat and armrest have leather discoloring, This other issue has been over three weeks and no signs when or if this will ever be taken care off. This is my sixth Escalade since 2005 and I have never had this issues before.

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