Ocean Auto Club Coral Gables

service was a rip-off even at $0 My experience has been awful. First, when replacing my airbag due to the takata recall, my dashboard was damaged in several places (I was told that “ My experience has been awful. First, when replacing my airbag due to the takata recall, my dashboard was damaged in several places (I was told that “the clips broke”). Mario told me that he would order a replacement dashboard. He did, and after a couple of weeks it came in. Great. I take it in, and I note that the paperwork claimed that the dash was being replaced under the sticky dash recall (the dash was not sticky) instead of because of damage during the previous repair. Fine. They tell me it will be ready at 1 or 2... it was “ready” after 5. And I say “ready” because, once again, my car was in worse shape than it was when I dropped it off. All of the front facing vents on the dash are cracked now and the two side ones are badly aligned within the dash. It’s visually obvious and the one on the passenger side is so bad that the knob to adjust air flow is badly obstructed. Additionally, the lid of my center console was broken when I picked up the car. I’m about as dissatisfied as is possible and will be relaying my concerns to Subaru corporate because I don’t believe that this is the experience they want their name on. Consistently giving my car back in worse condition than it was in when I dropped it off should be unacceptable to the service provider as well as the recipient. More

Excellent I went to Bird Road Subaru for maintenance service for my leased car 2017 Outback. I was greeted by Mr Edgar Paniagua at the scheduled time. The ser I went to Bird Road Subaru for maintenance service for my leased car 2017 Outback. I was greeted by Mr Edgar Paniagua at the scheduled time. The service was excellent , there was not waiting time and the service was finished on the promised time. Mr Paniagua and his staff was courteous and very professional. I would highly recommend this dealership. More

Excellent Service In spite of the negative reviews, I went to Bird Road Subaru for maintenance service to my leased 2017 Outback. I was greeted by Maria, a very pleasa In spite of the negative reviews, I went to Bird Road Subaru for maintenance service to my leased 2017 Outback. I was greeted by Maria, a very pleasant lady, and she referred me to Mario. Mario is the nicest guy, very honest and courteous. They serviced my car without any incidents and Mario took the time to explain certain things that I was not sure about. As I was waiting, a couple came back to pick up their car and I heard the gentleman say: "thank you for the excellent service". More

Terrible customer service We have an extended warranty and they wouldn't service vehicle, telling us they didn't have time to deal with Zurich (a national warranty company), We have an extended warranty and they wouldn't service vehicle, telling us they didn't have time to deal with Zurich (a national warranty company), poor customer service, this Miami Subaru dealership Will NEVER be at the next level More

Horrible!! Stay away from this dealer. They're crooks! i took my Impreza, that was still under warranty, and they lied about issues my car was having. Luckily I Stay away from this dealer. They're crooks! i took my Impreza, that was still under warranty, and they lied about issues my car was having. Luckily I know a little about cars and refused. Look for another Subaru dealer. More

BETTER TO GO FROM THE KEYS TO LEHMAN SUBARU. The service at Bird Road Subaru stinks, They never pick up the phone and if they answer they put in hold at a point that they will hung up on you. Af The service at Bird Road Subaru stinks, They never pick up the phone and if they answer they put in hold at a point that they will hung up on you. After service the car has more problems than before. Including scratches in the car. I do not trust this dealer anymore. More

Very good diler, very good service. I recommend it to my friends, they have very good service, in the maintenance of my car out to 100% and If have any problem the Mr. Wong resolved any I recommend it to my friends, they have very good service, in the maintenance of my car out to 100% and If have any problem the Mr. Wong resolved any problem. More

Marie White This Dealer is becoming increasingly professional in Service Deparment and customer care. I will continue with this brand not only for the technical q This Dealer is becoming increasingly professional in Service Deparment and customer care. I will continue with this brand not only for the technical quality also for the quality of employees and managers. More

Amazing experience A good experience at Subaru dealer, good attention and good people, but the best service ever. Always is a good option to buy a car, but it is subaru, A good experience at Subaru dealer, good attention and good people, but the best service ever. Always is a good option to buy a car, but it is subaru, better. More

Amazing I always choose this dealer as my support with my Subaru because the service is great , fast and all staff is always in top of their clients . I will I always choose this dealer as my support with my Subaru because the service is great , fast and all staff is always in top of their clients . I will always go to bird roud Subaru . More