Autocom Nissan of Oakland - Service Center

Took a week to get a follow up response after giving them my car. No one picked up the phone or returned my text for a week. Was not given loaner car for a week as promised Everyone is really nice though. my car. No one picked up the phone or returned my text for a week. Was not given loaner car for a week as promised Everyone is really nice though. More

Overall I was happy with the way they handled my situation waiting was longer than I expected situation waiting was longer than I expected More

I recently took my car to Oakland Chevrolet for two recall repairs (seat belt and battery). Initially, everything seemed fine, but the very next day, my car wouldn't go in reverse, displaying a "Batter recall repairs (seat belt and battery). Initially, everything seemed fine, but the very next day, my car wouldn't go in reverse, displaying a "Battery Not Initialized" error. This was surprising and frustrating, especially since the car worked perfectly before the service. When I contacted the dealership, they agreed to look at the car but insisted I pay a $200 towing charge to return it to them. This is where my frustration peaked. It's clear to me that the issue stemmed from their recent service – why else would a perfectly functional battery suddenly fail right after their work on it? What bothers me most is the lack of accountability from Oakland Chevrolet. Expecting a customer to pay for towing, especially when the issue likely resulted from their service, seems unfair and unprofessional. This experience has left me questioning their commitment to customer satisfaction and service integrity. Additionally, the staff's attitude was far from helpful, bordering on rude and inflexible. It's disheartening to see a dealership not taking responsibility for a problem that may have been caused by their own actions. Think twice if you’re considering Oakland Chevrolet for your car service needs. This is not a dealership that stands behind its work and genuinely cares for its customers, especially in situations like this. More

EVERY CONSUMER'S NIGHTMARE On 8/21/2016 my wife and I purchased a new Nissan Maxima with the typical 3 year/36,000 mile warranty from the Autocom Nissan facility in Oakland, Cal On 8/21/2016 my wife and I purchased a new Nissan Maxima with the typical 3 year/36,000 mile warranty from the Autocom Nissan facility in Oakland, California. Since we are seniors and wanted to avoid unanticipated expenses while we were thousands of miles from home, we purchased an extended warranty for an extra $2,985. Our regular mechanic told us the battery was defective and that Autocom Nissan should replace it under warranty. Autocom Nissan said it was fine so we had to buy a new battery. Our passenger power seat worked only intermittently so Autocom Nissan took the seat out and disassembled it. They blamed the problem on the seat covers we had installed and tried to charge us $500 for a warranty repair. We took the disassembled seat to the place where the seat covers were installed. The seat upholsters said that our seat problem is very common and is almost always remedied in under 5 minutes without disassembling the seat. They charged us $100 for reassembling the seat and installing it back into the car. There was also a clicking sound coming from the front end. Autocom Nissan diagnosed the problem as a failing wheel bearing and said the sealed wheel bearing unit had to be replaced. Autocom Nissan then called to say that Nissan the manufacturer would only pay for them to break open the sealed wheel bearing and lubricate the bearings so we wouldn’t be annoyed by the “clicking sound.” Autocom Nissan assumed we wouldn’t realize that the sound was a symptom of a larger problem. A dead battery is a pain. An on again off again power seat is annoying. But a defective wheel bearing is life or death. Responding to our initial email, Autocom Nissan General Manager Andress Sharza pretended that he was “new” so that he couldn’t be responsible for the representations that former salespeople made when the warranties were purchased: “I cannot say what happened at the time of your purchase or what the salespeople said.” In fact, we discovered that he was the sales manager during the time of the sale; moreover, the representations have nothing to do with Autocom Nissan’s refusal to honor our warranty since these problems are universally covered. In 2 emails Mr. Sharza never challenged the facts of our complaint. In the first email he admits “you got the best warranty we offer,” while in the second he suggests we have no warranty: “I can try to assist you in some partial repair cost.” Clearly from the email exchange Mr. Garza has no intention of honoring our original warranty so, if our dealership won’t honor our warranty, we have no warranty. And even if he would change his mind, this dealership is too incompetent to remedy the simplest problem. More