Oakland Acura

Great dealer Won't use service only because it's to far away. That's the only reason. If I lived closer I would use this dealer for everything., Won't use service only because it's to far away. That's the only reason. If I lived closer I would use this dealer for everything., More

Not what we expected, but it worked out. When arriving at the dealership, we were greated by Tom who was absolutely wonderful. Tom helped me with a test drive and explained all of the feature When arriving at the dealership, we were greated by Tom who was absolutely wonderful. Tom helped me with a test drive and explained all of the features my car has. I found the car online which forced me to communicate with Raquel in internet sales. She was somewhat forceful and her customer service left a lot to be desired. We came to the dealership with check in hand, ready to purchase the vehicle. Raquel insisted we apply for credit because it was a California law. We were very disappointed with all of the "dings" on our credit. We actually requested to strictly work with Tom but were told that they work as a team so that was not possible. We were also disappointed by the extremely low offer for our trade- in. After expressing our concern, Rob was great at explaining why the offer was so low. Overall and largely due to Tom's excellent service, the experience was good. More

Great job The service department staff are the best and why I keep coming back! I trust they will do their best every time I need service. The service department staff are the best and why I keep coming back! I trust they will do their best every time I need service. More

Outstanding All Around Service This team has the concept of customer service down to a science. They've been quick to greet me, quick to set up my service and review what needed to This team has the concept of customer service down to a science. They've been quick to greet me, quick to set up my service and review what needed to get done, and quick to deliver. Then, when I got there to pick it up, the cashier team is friendly and efficient. Really a top-notch department that I hope no one else finds out about so that they don't get too busy! More

A heartwarming experience! This dealership has always been very friendly and very helpful. I always feel welcomed. Highly recommended! Hats off to Raquel and Alex and the man This dealership has always been very friendly and very helpful. I always feel welcomed. Highly recommended! Hats off to Raquel and Alex and the management. More

Professional,efficient, friiendly They were organized so that I was able to do the transaction I wanted simply and quickly without burden or wait. Treated very nicely and made to feel They were organized so that I was able to do the transaction I wanted simply and quickly without burden or wait. Treated very nicely and made to feel it was a pleasurable experience not something I had to endure. More

Great experience Raquel was attentive and helped us reach a deal for the car we wanted. We’re anticipating purchasing another vehicle in six months to a year and will Raquel was attentive and helped us reach a deal for the car we wanted. We’re anticipating purchasing another vehicle in six months to a year and will return. More

Wonderful staff staff is so nice and helpful to resolve my problems!! Plus every time when I went there or called for service over the phone, they provided excellent staff is so nice and helpful to resolve my problems!! Plus every time when I went there or called for service over the phone, they provided excellent service. More

Emissions and parking break icons started flashing I brought my 2015 Acura TLX into the service department to have Acura check why the emissions and braking system icons were flashing. Acura of Oakland I brought my 2015 Acura TLX into the service department to have Acura check why the emissions and braking system icons were flashing. Acura of Oakland has the best customer service around . They also provided me a courtesy car while they where checking on the issues of my car. Turns out the computer system needed an update and I was able to pick up my car in a couple of days and they didn’t charge me for their services. Great customer sevice from the entire staff. Thank you More

Oakland Acura's service dept is the absolute best. This service dept is the tops. They're great, efficient, honest, cares for not just your vehicle but also the car's owner. Can't go wrong with this t This service dept is the tops. They're great, efficient, honest, cares for not just your vehicle but also the car's owner. Can't go wrong with this top-notch team. More