Oakes Kia - Service Center

Great dealership! Jake was a great dealer! He helped me find the perfect car that I knew I would end up happy with. Even better they worked with me as a first time buye Jake was a great dealer! He helped me find the perfect car that I knew I would end up happy with. Even better they worked with me as a first time buyer! Jake was awesome and I strongly recommend him! Thank you for helping me find my forever car. More

Great service Had a great experience with sales and service the service manger was very nice and was willing to listen what i had to say. the repair was completed w Had a great experience with sales and service the service manger was very nice and was willing to listen what i had to say. the repair was completed when they said it would be. Traci More

not given information on phone Was not informed there was a charge to bring my car in to check problems and see if they were covered by extended warranty. Sales manager insinuated Was not informed there was a charge to bring my car in to check problems and see if they were covered by extended warranty. Sales manager insinuated I was a liar by stating (several times) that his employees NEVER made a mistake. They wanted $300 to find out if the only thing that might be covered would be. Seems like they only treat new customers like humans. They also wanted to put in new gm parts and my bill would have been more than the value of my car. Of course they didn't mention that. More

service The staff is knowledgeable and friendly. Easy to get in and out. Great wait time and customer service. I have referred 4 families to this dealership. The staff is knowledgeable and friendly. Easy to get in and out. Great wait time and customer service. I have referred 4 families to this dealership. More

Jack Miller Kia The service provided to me has been outstanding. Theresa in Service,, and Valerie who helped me with an extended warranty refund, have been wonderful The service provided to me has been outstanding. Theresa in Service,, and Valerie who helped me with an extended warranty refund, have been wonderful to work with! More

Horrible customer service in their service department. They don't do what they say they do and make you wait over an hour for an oil change. like you have nothing else to do. Check your fluids because the They don't do what they say they do and make you wait over an hour for an oil change. like you have nothing else to do. Check your fluids because they SAY they top off all fluids but they don't. They don't care about the customer and they don't hide it. Chris the manager was RUDE and very Unprofessional and basically called my husband a liar. Will never go back and will encourage people not to spend their money at Jack Miller. I will take my car for any service that is needed to Shawnee Mission Kia. I will not tolerate being treated like that. I am the customer and the service department at Jack Miller needs to remember that the customer is the one that pays the bills. More

The Service Department personnel are very professional in their appearence and skills. They made me feel comfortable and answered my questions and concerns. A terrific organization!! their appearence and skills. They made me feel comfortable and answered my questions and concerns. A terrific organization!! More

We enjoy going to Jack Miller Kia for our service, because they are very friendly and can always get us in when we need to and not have to wait forever. So thank you for your hard work! because they are very friendly and can always get us in when we need to and not have to wait forever. So thank you for your hard work! More

I have only taken my Kia Soul to the dealership for maintenance since purchasing it in 2011. I have had nothing be great experiences with the staff and technicians at Jack Miller. When I purchased th maintenance since purchasing it in 2011. I have had nothing be great experiences with the staff and technicians at Jack Miller. When I purchased the car there, I worked with a great salesman who was patient and helpful as I made my decision. I've recommended this dealership to many people and have had a co-worker purchase her Sorento based on my recommendation. More

Being on my third Kia, I was pretty much sold on them until my airbag light came on and I had to take it in for service. I was told the vehicle had also been recalled due to needing some undercoating. until my airbag light came on and I had to take it in for service. I was told the vehicle had also been recalled due to needing some undercoating. After waiting 3 hours in their waiting room, I was told they had to order a part and I'd have to come back. Waited 2 weeks, never heard from anyone, so I called them back. They told me the part was in and bring it back. I took it back, waited another 6 hours for them to tell me they couldn't get it fixed. They set me up with a rental vehicle and now, 5 weeks later, I STILL HAVEN'T GOTTEN MY VEHICLE BACK! They do not call me to keep me updated, I have to call them and only get the run-around when I do. Said they ordered a part that came in damaged and had to re-order it again. Even contacted Kia Consumer Service to be told a District Manager would be contacting me within a couple of days and now it's a week later and still haven't heard from them. I have been in customer service for 35 years and this is the worst I have experienced!!! More