Oakes Kia - Service Center

I bought a used truck backon Feb 27th, 2020. I love the I bought a used truck back on Feb 27th, 2020. I love the truck and of course when test driving a vehicle you don’t check to make sure every little th I bought a used truck back on Feb 27th, 2020. I love the truck and of course when test driving a vehicle you don’t check to make sure every little thing work, of course you assume it has all be serviced and taken care before displaying on the lot.... wrong. Let’s start with when it came to registering the truck at the DMV, the inspection of the truck expired after its 90 days so I had to step out of line and go to another mechanic to get the inspection done then go back to the DMV again and wait in line again. I called Oakes Kia to speak with my sales rep Kody Forrest to inform her that it expired, I then ask to speak with a manager there and complain that the inspection expired. He apologized and said “please email the receipt to Kody and we will send you a reimbursement check through the mail”.. I email the receipt TWICE to Kody and no response and no check in the mail. Today May 1st and still no check I take my truck in for my oil change and tire replacement. I finally got my check after over two months of ignorance and the fact I had to drive all the way from Grain Vally to get it. Here’s where it gets bad. So when my truck is done being serviced they tell me my rear tires can’t be rotated to the front because they were in such bad shape. Keep notes, the truck is a 2016 and bought it with 25,700 miles on it and now only 28,300 miles. What tires are in that bad of shape being under 30,000 miles? I havnt even had the truck for 3 months. I talked to a new sales manager (I think his name was Joseph and he said he’s been there for 2-3 weeks) and the best they could do for me was to buy the tires at cost and the will install them.... SERIOUSLY?!?!? He also said “when you buy a new car, you buy it as the car sits” I understand that but why are tires in this bad of shape even on the vehicle? I shouldn’t have to buy any tires after only having the truck for only a couple months. Why should I have to pay for tires already? It only has 28,300 miles on it!!! He said that’s the best he can offer me. The tires should have never been on the truck and how did that pass the safety inspection less then 3 months ago?!!!? This is the 2nd vehicle my family and I have purchased from Oakes in the past year and to lose our loyalty over $300 tires. I’ve had the the truck for 2 months and 3 days. I shouldn’t have to pay for tires this soon!! Very poor customer service from management!! I WILL NOT BE BUYING ANYMORE CARS HERE IN THE FUTURE! On a side note Patrick the service rep was the most helpful one there. I feel he knows I should have been treated better. And if it was only him, we would continue our business through Oakes. More

Oil Change & Tire Rotation The service staff are always friendly which makes visits enjoyable. They were ready for my when I arrived for my appointment and didn't hold me hosta The service staff are always friendly which makes visits enjoyable. They were ready for my when I arrived for my appointment and didn't hold me hostage in the waiting room forever. I had a last minute modification to my service appointment and they took care of me without question. Also found a coupon that I could redeem saving me some money which is very tight these days since I have been furloughed. I'm grateful for every little bit! When I left I noticed my interior was vacuumed which was a nice touch. Thanks! More

We had an issue regarding my daughter's car and not getting the 30k service prior to purchasing last year. Dealer took care of us and gave us the service on both of my Kias for the hassle and inconven getting the 30k service prior to purchasing last year. Dealer took care of us and gave us the service on both of my Kias for the hassle and inconvenience. More

The service member was knowledgeable and respectful and handled my visit in a timely manner. Thanks! The waiting room had plenty of seating and clean. handled my visit in a timely manner. Thanks! The waiting room had plenty of seating and clean. More

Very friendly and the service was quick. I was assisted immediately after showing up for appointment. Very good service and all the staff was polite. immediately after showing up for appointment. Very good service and all the staff was polite. More

Fast, flexible and friendly service, I am always happy to go there and happy when I leave! Patrick, Euligo and all are fabulous to work with 😊 go there and happy when I leave! Patrick, Euligo and all are fabulous to work with 😊 More

Staff was waiting at the door, upon arrival. Very friendly. Very competent. Service was done in a timely fashion. Highly recommend this service center to my friends. friendly. Very competent. Service was done in a timely fashion. Highly recommend this service center to my friends. More

First time service. Fast & professional! I brought my new Telluride in for an oil change, tire rotation and product enhancement. The service I received was top-notch from beginning to end and I brought my new Telluride in for an oil change, tire rotation and product enhancement. The service I received was top-notch from beginning to end and the car was even ready sooner than expected. Good job! More

Outstanding Service Jordan took my call when my Kia was disabled. I was able to get the vehicle towed with Kia Roadside Assistance with zero hassle - and it was dropped o Jordan took my call when my Kia was disabled. I was able to get the vehicle towed with Kia Roadside Assistance with zero hassle - and it was dropped off aftr hours. I received a call from Jordan promptly the next morning and he gave me the plan of action. When the service became a bit more complicated - Jordan once again call me. Everything that he obligated to - he upheld. I bought a Kia for the beest warranty in the business. I am pleased to say that Jordan and Kia did not disappoint me. Kudos to the unsung mechanics. More

Ended wonderful! Patrick & manager are awesome! Chris returned my call & sent me an email, awsume. Patrick called to let me know it was ready & got me a ride. Cherry on top he called my husband & saved m returned my call & sent me an email, awsume. Patrick called to let me know it was ready & got me a ride. Cherry on top he called my husband & saved me all the questions from my husband. He didn't have to do that. He is always awesome. Keep him Kia. Service has always been superb. We are staying with KIA. We love the car & the service is keeping us in your family, thank-you! More