Oakes Kia - Service Center

I had nothing but great service at Oakes Kia. The service department folks are professional, friendly, and communicate well regarding my vehicle. I highly recommend Oakes Kia! department folks are professional, friendly, and communicate well regarding my vehicle. I highly recommend Oakes Kia! More

Quick . Great service. Very thorough. I like that they get me in quick. They are very nice. I like that it always quick service . Great job. get me in quick. They are very nice. I like that it always quick service . Great job. More

ALWAYS AWESOME I have been buying and servicing my vehicles here for a long time. They are always courteous, helpful and very attentive about my Rio's servicing nee I have been buying and servicing my vehicles here for a long time. They are always courteous, helpful and very attentive about my Rio's servicing needs and what's coming up for my budgeting. Thankful for you guys!! More

This dealership does a great job of putting the customer first and maling sure they are satisfied with the work done on the vehicle! I came in late for my appointment, and without my asking on of the techni first and maling sure they are satisfied with the work done on the vehicle! I came in late for my appointment, and without my asking on of the technicians stayed over his lunch break so I wouldn't have to wait too long. More

I got my car serviced there and their dept was very professional. I was owed a referral check and it was there waiting on me professional. I was owed a referral check and it was there waiting on me More

The staff is always great to me and I greatly appreciate it. Brandon is a wonderful young man and is always pleasant. Great job. It's nice when the service knows your name. it. Brandon is a wonderful young man and is always pleasant. Great job. It's nice when the service knows your name. More

Had my car serviced. Chris was great telling me what needed do be done!! Great service and I was done very quickly! Thank you much! needed do be done!! Great service and I was done very quickly! Thank you much! More

First Class, 5 Stars Jordan is who i seem to get every time and i appreciate his curtesy and politeness towards customers. I've had not one bad experience with this dealer Jordan is who i seem to get every time and i appreciate his curtesy and politeness towards customers. I've had not one bad experience with this dealer on anything. People like Jordan is what makes me come back and the plastic on the steering wheel from fixing my car was a wonderful feeling during this pandemic. More

I bought a used truck backon Feb 27th, 2020. I love the I bought a used truck back on Feb 27th, 2020. I love the truck and of course when test driving a vehicle you don’t check to make sure every little th I bought a used truck back on Feb 27th, 2020. I love the truck and of course when test driving a vehicle you don’t check to make sure every little thing work, of course you assume it has all be serviced and taken care before displaying on the lot.... wrong. Let’s start with when it came to registering the truck at the DMV, the inspection of the truck expired after its 90 days so I had to step out of line and go to another mechanic to get the inspection done then go back to the DMV again and wait in line again. I called Oakes Kia to speak with my sales rep Kody Forrest to inform her that it expired, I then ask to speak with a manager there and complain that the inspection expired. He apologized and said “please email the receipt to Kody and we will send you a reimbursement check through the mail”.. I email the receipt TWICE to Kody and no response and no check in the mail. Today May 1st and still no check I take my truck in for my oil change and tire replacement. I finally got my check after over two months of ignorance and the fact I had to drive all the way from Grain Vally to get it. Here’s where it gets bad. So when my truck is done being serviced they tell me my rear tires can’t be rotated to the front because they were in such bad shape. Keep notes, the truck is a 2016 and bought it with 25,700 miles on it and now only 28,300 miles. What tires are in that bad of shape being under 30,000 miles? I havnt even had the truck for 3 months. I talked to a new sales manager (I think his name was Joseph and he said he’s been there for 2-3 weeks) and the best they could do for me was to buy the tires at cost and the will install them.... SERIOUSLY?!?!? He also said “when you buy a new car, you buy it as the car sits” I understand that but why are tires in this bad of shape even on the vehicle? I shouldn’t have to buy any tires after only having the truck for only a couple months. Why should I have to pay for tires already? It only has 28,300 miles on it!!! He said that’s the best he can offer me. The tires should have never been on the truck and how did that pass the safety inspection less then 3 months ago?!!!? This is the 2nd vehicle my family and I have purchased from Oakes in the past year and to lose our loyalty over $300 tires. I’ve had the the truck for 2 months and 3 days. I shouldn’t have to pay for tires this soon!! Very poor customer service from management!! I WILL NOT BE BUYING ANYMORE CARS HERE IN THE FUTURE! On a side note Patrick the service rep was the most helpful one there. I feel he knows I should have been treated better. And if it was only him, we would continue our business through Oakes. More

Oil Change & Tire Rotation The service staff are always friendly which makes visits enjoyable. They were ready for my when I arrived for my appointment and didn't hold me hosta The service staff are always friendly which makes visits enjoyable. They were ready for my when I arrived for my appointment and didn't hold me hostage in the waiting room forever. I had a last minute modification to my service appointment and they took care of me without question. Also found a coupon that I could redeem saving me some money which is very tight these days since I have been furloughed. I'm grateful for every little bit! When I left I noticed my interior was vacuumed which was a nice touch. Thanks! More