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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,345 Reviews

1,345 Reviews of Oakes Kia - Service Center

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July 23, 2020

This is the second time that I have had an engine replacement to my 2013 Kia Optima, was not happy with my service or the communication either time but especially the most recent. I had to call to s More

by A.KEBERLEIN
Recommend Dealer
No
Employees Worked With
Jordan spoke to me on Phone
Jul 23, 2020 -

Oakes Kia responded

We apologize about your experience and have addressed this with our staff. There is no doubt we can work on our communication, but we sometimes do have to play the middleman working with Kia's warranty system. We often find ourselves waiting for their approval with no clear time frame. Again our apologies about your experience. We hope you do appreciate a brand that stands behind their product enough to still be covering full engine replacement on an 8 model year old vehicle. Our staff will work better to communicate in the future. Thank you!

July 21, 2020

Never Disappointed The service department as always is the best I have ever experienced. I think the whole service deserves an "attaboy" for the friendly and fast servi More

by DAGGETT.GINA6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember the names :(
July 21, 2020

Oil change There was an error in the time recorded for my appointment. I received a text and an email with a confirmation - the time entered in your system was More

by cartaximom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Gardner
July 18, 2020

Pleasant quit and professional I don’t know how you could improve on your service department, waiting room was very clean and comfortable. See you for my next service More

by tunaconrad55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown names
July 17, 2020

A great Service Department and very Professional The service advisors at Oakes KIA are very professional and customer oriented. I have always been treated as a valued customer. They always listen to More

by gscircle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
July 16, 2020

We take our company vehicles to Oakes Kia Jordan goes out of his way to take care of us. He keeps us informed and is always helpful when picking up or dropping off. More

by DIANE10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
July 13, 2020

Very professional Jordan (employee) helped greatly in getting repair done and providing details that were easy to understand. They were very patient with the process t More

by armoore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
July 08, 2020

Oil Change The staff was fantastic and very courteous. They were very thorough in making sure I was charged correctly for the services completed. The waiting a More

by CHESNEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Damico
July 07, 2020

New Engine Under Warranty YAY So grateful for this service department making my vehicle PERFECT again! I love Kia's warranty, and assurance that I will not be left stranded Speci More

by DrBakken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
July 06, 2020

Great Customer Service Oakes Kia Maintenance/Service Department in North Kansas City continues to provide great customer service. Service department was friendly and quick More

by EBONWICC30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kincade, Jeremy
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