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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,343 Reviews

1,343 Reviews of Oakes Kia - Service Center

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October 16, 2020

The staff was very friendly and knowledgeable. I would have liked more information about the ongoing settlement with Kia and Customers about my Sorento tho. More

by JAKE.A.NIXON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Duree
October 16, 2020

Poor service dept not friendly nor honest had to return car said it was fixed but was not and upon returning vehicle was not happy More

by WHOLEBODYHEALING02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
Oct 17, 2020 -

Oakes Kia responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Chris

October 03, 2020

Love Gordon and the other service reps there. That's why I return both my CA Sportage and MO Sportage there for service. I was worried when Oakes purchased the dealership, because I had had wonderful servi More

by CHARLOTTE_TALLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gordon
September 28, 2020

Service provider since 2009. From Jack Miller to Oakes Kia, always received great professional customer & maintenance service. Big salute to Patrick and service department team. More

by mstrj6542
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley
September 28, 2020

Service Department-The service staff were friendly and timely. They explained all of the service details and provided me with a detailed accounting of the service. Very pleased. More

by careinmuth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan McGovern
September 25, 2020

Everything was great except they forgot to reset my service indicator. I had to drive way back up to North KC which was an inconvenience. Other than that, great staff, wonderful service and awesome c More

by lilojoanne15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gardner, Grant Bruner, Madie Goeden, Anthony Curiale, Derrick Dow, Jacob Hartl, Jaevyn Carson, Jalin Brown, Kira Lane, Michael Huffman
September 25, 2020

I was pleased to know kia told me exactly what was needing fixed and nothing more got added. You don't find many honest people nowadays. More

by BROOKEALICHE26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Bowman
September 21, 2020

Took care of my recall. No worries. Had to book out 1.5 weeks but not a big deal. Will use again. Thanks for the help. More

by CKD151
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know his name. He was at the service desk. Nice guy.
September 21, 2020

Quick, efficient service. Appointment was easy to make, work was done in the time they promised. Very happy with all aspects of my visit. I'll be back. More

by SCARBC
Recommend Dealer
Yes
Employees Worked With
Not sure who I worked with
September 17, 2020

This Service Center rocks. It's always easy to schedule an appointment and I receive fast, friendly, and thorough service each time. I also receive a complete explanation of the work completed and upcoming More

by marymaryshea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
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