Oakes Kia - Service Center

Mike Stinnett always makes sure I am taken care of completely! Excellent Service and total professionalism!! He always has a smile on his face and is so pleasant! completely! Excellent Service and total professionalism!! He always has a smile on his face and is so pleasant! More

Service department always delivers. Jordan makes it smooth with updates and takes the time to explain what is going on and what the next step includes. Delivers as promised. smooth with updates and takes the time to explain what is going on and what the next step includes. Delivers as promised. More

Oakes Kia was amazing and got me into the car I wanted! Jaevyn was very kind and helpful. I’d recommend Kia Oakes to my family and Friends. Jaevyn was very kind and helpful. I’d recommend Kia Oakes to my family and Friends. More

Outstanding. Took the time to address all of my concerns and made sure that all concerns were address accordingly. Very pleased with the customer service from the Service Advisors and Management. and made sure that all concerns were address accordingly. Very pleased with the customer service from the Service Advisors and Management. More

Prompt service and a clean and comfortable waiting room. No high pressure up selling and a good value. I’ll be back for my next service. No high pressure up selling and a good value. I’ll be back for my next service. More

On 3/27/21 I took my car to Oakes Kia to get an oil change, rotate the tires, and to replace the cabin filter. I took my car home and after a week and a half of driving a friend of mine noticed my lug change, rotate the tires, and to replace the cabin filter. I took my car home and after a week and a half of driving a friend of mine noticed my lug nut was missing and asked me why? I said I don't know it must've happened at the car dealership when I got my tires rotated. However this wasn't mentioned to me before I left the dealership! They broke the stud on my tire and didn't notify me. When I called and spoke to Fernando he said they wrote in the notes it was already like that when I brought my car in. Well if that's the case why didn't anybody tell me and ask me if I wanted it fix like they always ask me about other things that may need to be fixed! So I said you all just sent me out on the streets like this?! There was nothing wrong with my tires when I took my car! He asked me if I wanted to speak with the manager and I said yes! So Mike gets on the phone and I'm explaining to him what happened and he said well they put it in the notes it was like that and I told him it was not and that people will say things that are not true to cover their tracks. He showed no empathy or concern! Then he started getting an attitude with me. So I asked him how much it would cost and he said $15 for a lug nut and $115 for the stud! Now I checked with Advance Auto Parts and it was $3.00 for a lug nut! I told him I was not paying that! Then he was being very rude. Then they tell me I have to pay for something they damaged. I will take my business elsewhere from now on. Three years of going here and now this. I asked for the number to corporate and he said they didn't have one! I'm very pissed off and I will not be coming back there ever again! I hate it when companies try to take advantage of the situation or because I'm a female they think they can try to get over on me! I will tell all of my friends and family not come there because this is definitely not how business should be handled at all! They definitely need customer service and sensitivity training! More

Oakes Kia very quickly arranged to get our car in to fix a door lock that had ceased functioning. They quickly diagnosed the problem and resolved the issue getting our car back to us the very same day. Th a door lock that had ceased functioning. They quickly diagnosed the problem and resolved the issue getting our car back to us the very same day. Thank you, Oakes Kia! More

Always helpful. Always friendly. Very knowledgeable. Whether a small issue or major problem, I’m always treated with the same genuine respect. Thank you very much. Whether a small issue or major problem, I’m always treated with the same genuine respect. Thank you very much. More