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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,343 Reviews
Call Service Center (816) 474-2900

1,343 Reviews of Oakes Kia - Service Center

Sort by
October 02, 2021

Diagnosed the issue with our car and solved the problem. Oakes Kia provided great customer service and earned a new customer!! More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Cannon, Jacob Davis
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Oct 04, 2021 -

Oakes Kia responded

Thank you for your feedback!

October 01, 2021

Great job by the entire team especially Patrick and all the team who work the service counter More

by GJBOLL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick customer service center
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Oct 04, 2021 -

Oakes Kia responded

Thank you for your feedback!

September 29, 2021

Always a reliable quality experience here. I like the text communication and ease of dealing with service department. More

by mlshortkc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarod and Patrick
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Sep 29, 2021 -

Oakes Kia responded

Thank you for sharing!

September 28, 2021

I always have a great experience when dealing with service ☺ and now sales department have helped me out and are awesome More

by randa_jo_00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Na
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Sep 28, 2021 -

Oakes Kia responded

Thank you for stopping by Oakes!

September 24, 2021

Service done on time and within time specified by service representative. Waiting area was clean. More

by jwbradley49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service representative
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Sep 28, 2021 -

Oakes Kia responded

Thank you for stopping by Oakes!

September 17, 2021

Jarrod was very helpful and courteous in getting my car fixed and explained everything to me that was in need of fixing More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod ? Oakes kia services
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Sep 28, 2021 -

Oakes Kia responded

Glad we could help, thank you for stopping by Oakes!

September 16, 2021

Poor communication, try to overcharge, techs don't look at work tickets. Don't waste your time More

by Vikingblue42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin
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Sep 16, 2021 -

Vikingblue42 responded

Dont bother wasting your time. The techs have no actual leadership and dont even look at the work tickets. I needed 4 tires replaced-get a text the car is done. I arrived and they hadnt even put new tires on the drivers side! Apparently their service advisors dont even know how to work their system as they tried to say I owed 300 more than what I was quoted and agreed to when I set up the service with no extra work done.

Sep 18, 2021 -

Oakes Kia responded

We appreciate the feedback and are truly sorry you had a negative experience. We acknowledge how important communication is and we are doing our very best to keep up with the amount of service business now that everyone is back on the roads driving. We take these very seriously and will use the feedback to be better and learn from our mistakes. We understand that your vehicle is still in our shop being worked on. We are eager to assist you through the rest of the repair process and we appreciate your patience, and thank you for the business!

September 16, 2021

Courteous and Friendly associates. After OFL, have oil spills on the garage floor that I'm not very pleased with... JimCox More

by Screen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Nobody
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September 14, 2021

They were welcoming in and created a comfortable environment. Work was completed 30 minutes early More

by PBIESE72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 28, 2021 -

Oakes Kia responded

We value your time!

September 14, 2021

The service was done in a timely manner and the staff was friendly and welcoming . More

by TERRYSMELCER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names.
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Sep 28, 2021 -

Oakes Kia responded

We value your time!

Sep 29, 2021 -

TERRYSMELCER responded

I was very pleased with the service I received and will be back again.

Sep 29, 2021 -

TERRYSMELCER responded

Same as above.

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