Oakes Kia - Service Center

Aly is a dedicated rockstar committed to customer service and solution focus. The service department technicians that work on the vehicles are dishonest and not to be trusted. Their recommendations don’t eve and solution focus. The service department technicians that work on the vehicles are dishonest and not to be trusted. Their recommendations don’t even match the inspections they complete. Aly would be the only person to trust at that dealership. More

I bought a car here at the end of August, the salesman Billy was great but this is the worst place ever. The finance guy lied about how much my payments were and didn’t even give me a copy of my paperwork Billy was great but this is the worst place ever. The finance guy lied about how much my payments were and didn’t even give me a copy of my paperwork to cover it up. When I figured out what happened it took weeks to get them to fix it, but guess what my payments are still higher than what I was told. The beginning of January I hit a deer, called their collision center and was told over the phone after they looked up the claim online that they would have my car a week and a half. Then when I got it there they said 2 weeks. Well for weeks I would call and they told me someone would call me back and I would never get a call and no updates then when I finally get an email from the guy he said my car would finally be done on March 3rd. Guess what, that day came and then was told it would be March 7th. And then that day came and they are like oh sorry we don’t have one of the parts we ordered weeks ago and it won’t be in until March 11th. Well first off they should have checked to make sure the part was in if they really don’t have it. Secondly a pigtail for a fog light is not going to make the car throw 3 codes and a blinker malfunction warning (which I only know that from my Kia app). I don’t have a rental and can’t afford one because I have bills to pay and kids to take care of. This is the worst experience of my life and the worst business I have ever seen. They don’t communicate and they don’t call you back and they lie about everything. More

I came in for a oil change Brandon showed me a Sierra and I ended up taking it home I ended up taking it home More

The guy who helped me was great. Service took a while but he was awesome. Service took a while but he was awesome. More

Good experience so far! The service department was very nice, helpful and overall great experience. The service department was very nice, helpful and overall great experience. More

They were supposed to fix a recall on my oil change warning. Didn’t get fixed and I waited 2+ hours. warning. Didn’t get fixed and I waited 2+ hours. More

great service dept. with very nice people who took awesome care of us and our car. with very nice people who took awesome care of us and our car. More

Had a great experience. Oakes has a welcoming environment an staff. I love my new 2024 Sorento. Oakes has a welcoming environment an staff. I love my new 2024 Sorento. More

Oakes service crew made getting my oil changed so easy. Everyone was super nice and the customer service was great. Everyone was super nice and the customer service was great. More

The Service Team for Oakes KIA is the best part of this entire dealership as far as customer experience. entire dealership as far as customer experience. More