1,344 Reviews of Oakes Kia - Service Center
I bought a car here at the end of August, the salesman Billy was great but this is the worst place ever. The finance guy lied about how much my payments were and didn’t even give me a copy of my paperwork Billy was great but this is the worst place ever. The finance guy lied about how much my payments were and didn’t even give me a copy of my paperwork to cover it up. When I figured out what happened it took weeks to get them to fix it, but guess what my payments are still higher than what I was told. The beginning of January I hit a deer, called their collision center and was told over the phone after they looked up the claim online that they would have my car a week and a half. Then when I got it there they said 2 weeks. Well for weeks I would call and they told me someone would call me back and I would never get a call and no updates then when I finally get an email from the guy he said my car would finally be done on March 3rd. Guess what, that day came and then was told it would be March 7th. And then that day came and they are like oh sorry we don’t have one of the parts we ordered weeks ago and it won’t be in until March 11th. Well first off they should have checked to make sure the part was in if they really don’t have it. Secondly a pigtail for a fog light is not going to make the car throw 3 codes and a blinker malfunction warning (which I only know that from my Kia app). I don’t have a rental and can’t afford one because I have bills to pay and kids to take care of. This is the worst experience of my life and the worst business I have ever seen. They don’t communicate and they don’t call you back and they lie about everything. More
Good experience so far! The service department was very nice, helpful and overall great experience. The service department was very nice, helpful and overall great experience. More
great service dept. with very nice people who took awesome care of us and our car. with very nice people who took awesome care of us and our car. More
Had a great experience. Oakes has a welcoming environment an staff. I love my new 2024 Sorento. Oakes has a welcoming environment an staff. I love my new 2024 Sorento. More
Oil changes are easy and effective. Sometimes it does take quite a while but it’s easy as 1,2,3 Sometimes it does take quite a while but it’s easy as 1,2,3 More