Oakbrook Toyota In Westmont

The level of service that I have experienced from the Oakbrook Toyota Service Department has kept me coming back since I purchased my Camry new in 1998. The service advisors are always willing to take th Oakbrook Toyota Service Department has kept me coming back since I purchased my Camry new in 1998. The service advisors are always willing to take the time to explain any repairs that my Camry may need that I may not fully understand. I have always been satisfied with the quality of all work completed on my vehicle and felt that the cost of repairs have been fair. I wouldn't consider purchasing my next Camry anywhere other than Oakbrook Toyota! More

This is the second new car I have purchased from this dealership. My experience was outstanding. They were honest, fair, and competitive from my first step in the door. -No pressure or under-handed tac dealership. My experience was outstanding. They were honest, fair, and competitive from my first step in the door. -No pressure or under-handed tactics. I dealt with a competent professional who was respectful and courteous in every way. I would not hesitate to recommend this dealer. More

Service advisors are lying and promising one thing, and do the other. Mechanics dose not know how to fix simple things right, I had my car with the same problem for 3 times, and they still could not fix it do the other. Mechanics dose not know how to fix simple things right, I had my car with the same problem for 3 times, and they still could not fix it. Stay away from that dealership if you want to be happy... More

I HAD THE MOST HORRIBLE EXPERIENCE OF MY LIFE AT THIS DEALERSHIP! A LIVING NIGHTMARE!!!! DO NOT MAKE THE MISTAKE OF EVEN ENTERING OAK BROOK TOYOTA IN WESTMONT!!! THE MOST TERRIBLE DECEIVING BASTARDS EVER DEALERSHIP! A LIVING NIGHTMARE!!!! DO NOT MAKE THE MISTAKE OF EVEN ENTERING OAK BROOK TOYOTA IN WESTMONT!!! THE MOST TERRIBLE DECEIVING BASTARDS EVER - STARTING WITH THE SALESMAN AND ENDING WITH THE OWNER BOB ROHRMAN!!!! THEY WILL SCREW YOU UP IN EVERY POSSIBLE WAY!!!! More

Sales person was ok to work with...just a little pushy. After we decided to purchase the 2008 Matrix, we met with the director of finance(our credit was fine so securing a loan was not a problem). He seeme After we decided to purchase the 2008 Matrix, we met with the director of finance(our credit was fine so securing a loan was not a problem). He seemed friendly to start with then he turned into the stereotypical car salesman. He pushed the extended warranty hard, we gave in and said yes. BIG MISTAKE! The man told us "everything" was covered and did not go over the contract line by line. It was only after we got home and really looked at the fine print we discovered that "everything" was not covered, there were too many exclusions. We decided to cancel the contract. Calling Toyota first we were told to go the the dealership and they would cancel the contract right away. When we went back (to the same man)he tried to convince us that by canceling "we would have no warranty at all and we would be responsible for anything that happened to the car". He refused to cancel that day, we told him that Toyota said it would be done right away. His response to that was "Well, Toyota doesn't make my rules!" He was very hostile. We are still trying to get the contract cancelled. It's only been 18 days since we purchased the car. Needless to say, the experience with Oakbrook Toyota was less than pleasant. So much so that when we decided to replace my minivan, we went to a different Toyota dealer and found a car that I love and were treated much, much better. DO NOT GO TO OAKBROOK TOYOTA...FOR ANYTHING!!! More

I traded the Nissan that I previously bought used from Oakbrook Toyota, and am now bringing my Sienna there for service. My service visits for minor warranty work have been great. They have a nice waiti Oakbrook Toyota, and am now bringing my Sienna there for service. My service visits for minor warranty work have been great. They have a nice waiting room, and the service writers have been very professional with me. I had one negative experience with the installation of an ordered part, but upon going back, they resolved it. More

I purchased a used car from their lot. I asked specifically about any accidents and the salesman assured me that the car had no history of accidents. I unfortunately didn't have the car inspected specifically about any accidents and the salesman assured me that the car had no history of accidents. I unfortunately didn't have the car inspected again since he assured me the car was inspected fully by their team of highly skilled mechanics. Well come to find out the car had been in a major accident and has frame damage - the bill is at almost $3000! and it is still not fully repaired. I am very disgusted with the dealer, since the shop I have looking at it said it was pretty obvious to a mechanic the car had been repaired - so they would have to be lying. DO NOT PURCHASE A USED CAR FROM THIS DEALER!!!!! DEFINITELY WOULD NOT RECOMMEND!!! More

Avoid Oakbrook Toyota at all costs. After buying a Avoid Oakbrook Toyota at all costs. After buying a used car there "as is" (a big mistake....don't do this, and don't trust these guys), we drove it Avoid Oakbrook Toyota at all costs. After buying a used car there "as is" (a big mistake....don't do this, and don't trust these guys), we drove it for 2 weeks. On our first long trip (home for the christmas holidays), the head gasket on the car blew, leaving my family stranded on the road for 2 days and resulting in a $2000 repair bill. Merry Christmas !! The mechanic who did the job informed me that the thermostat had been deliberately tampered with (in fact, removed from the car) in order to cover up the problem with the head gasket. I called the dealership to inform them and was rudely told "tough luck" essentially. My "tough luck" was being stupid enough to trust in their "160-point safety inspection" and assurances that the car was in good shape. Don't repeat my mistake...... We should have been tipped off to their shady business by our salesman who, after we had bought the car, "loosened up" and told us that he had seen a couple of "queers" on the street and that if his son ever turned out like that he'd "hit him with a bat". At that point we were too tired and eager to just get out of there with our car to say anything. I wish we'd simply cancelled our purchase and walked away. Live and learn, as they say..... More

I found a car on their lot that I really liked. Albert came out while I was looking at it and offered a test drive. He was very friendly, and even though this car was not a Toyota and he did not know muc came out while I was looking at it and offered a test drive. He was very friendly, and even though this car was not a Toyota and he did not know much about it, he was as helpful as he could have possibly have been. I mentioned that it had a slight pull to the right when driving and he said that they would align it for me. The internet price was lower than the listed price and they offered me an OK value on my trade. I asked them if they could do any better on my trade, and they came up a thousand dollars on it. I went ahead and made the deal. The finance department did their best to sell me an expensive extended warranty, which is part of their job, but I do have to say that he was not overly pushing it on me. When I came back for the alignment, it was done on time, and it is the first alignment that I've ever gotten that I was totally happy with! The car tracked perfectly straight. Based on my experience, I would recommend them again. More

Service department is not trustworthy. A relative brought her car to Oakbrook Toyota (at 90K miles) for a checkup prior to a long-distance trip. Oakbrook Toyota changed the timing belt, even tho brought her car to Oakbrook Toyota (at 90K miles) for a checkup prior to a long-distance trip. Oakbrook Toyota changed the timing belt, even though the belt had already been changed at 60K miles, and the sticker on the engine housing clearly indicated as much (normal timing belt change on this car is every 60K miles). They also said the battery needed replacement, and when told that the battery was still under Toyota warranty, and that the warranty paperwork was in the glove compartment, Oakbrook Toyota took the papers out of the glove compartment and hid them under the passenger seat! Since the papers were "lost," we were unable to make the warranty claim on the battery. Less than 6K miles after this repair, the car's water pump failed. Oakbrook Toyota had not mentioned anything about the water pump, and in this car the timing belt must be changed if the water pump is replaced. Thus to fix the water pump, we would have to pay for ANOTHER timing belt. I also must wonder if Oakbrook Toyota managed to damage the pump during the timing belt change. Brought the car to a more reputable dealer, who told us that it's normal practice on this car to recommend changing the water pump at the same time as the timing belt, to avoid the exact predicament we are facing. Oakbrook Toyota didn't do so, at our expense! More