Oakbrook Toyota In Westmont

When first visiting the OakBrook Dealership, my family and I were not quite sure we were ready to purchase, however we were sure of the amount we were able to spend as well as the type of vehicle we wante and I were not quite sure we were ready to purchase, however we were sure of the amount we were able to spend as well as the type of vehicle we wanted - a Sienna. Carlo introduced himself immediately upon our arrival - as we expected someone to do, however to our surprise, he was not the stereotypical rep we expected. He was thorough in inquiring about our vehicle needs and wants, but in a friendly, non-offensive or "salesmanee" way. As it turned out, there was only one pre-owned vehicle in our range - albeit the upper range. Carlo did not push us to move forward. Instead, he committed to us that given we were seriously interested in the Sienna and if we committed to getting back to him with our decision the next day, he would do what he could to keep the vehicle for us for at least a day, maybe two, or he would inform us if the vehicle was purchased before we returned to purchase it the next day or two. Having shopped for used vehicles before, this was a good way for a rep to handle a prospective customer. The next day, we did a check on the other dealers in Chicagoland and discovered that the OakBrook Toyota Dealership used Sienna options and price was right, so we called Carlo and made the deal. Thank you Carlo and thank you OakBrook Toyota. More

I live in Overland Park, KS. I could not find the exterior color Rav4 I wanted with all of the extras and interior color locally. I ended up calling, due to changing my mind and pricing, about 40 de exterior color Rav4 I wanted with all of the extras and interior color locally. I ended up calling, due to changing my mind and pricing, about 40 dealerships. I will go back to Oakbrook and I will buy my next car from Joe Glorioso. Joe's integrity impressed me and his courtesy and follow through were excellent. He made the whole experience of buying a new car, a very happy one, which I didn't expect. He has called several times to make sure one issue I wanted handled, that was not his fault, was taken care of. The sale was made; he did not have to do that. He had to pick me up at the airport 35 miles away, he had printed maps from Mapquest for me to drive back to Kansas, he had made sure the service dept had ordered the part I wanted and installed it. He was just terrific. The whole experience was great. The sales manager came to meet me, which was nice. The finance person was extremely knowledgeable and efficient. Joe V. explained the features very courteously--all of the features, not just "here are the keys, the windshield wiper lever and lights are here, any questions...goodbye". Ultimately, with all of the times he had to find out the information I wanted and called to make sure everything was exactly as I wanted, it is because of Joe Glorioso that I bought the car. Everyone at the dealership did more than I would have expected to make sure I was a happy Toyota customer. And I am. I tell anyone here in Overland Park, KS, who says they are going to buy a Toyota, that they need to call Oakbrook Toyota in IL, talk to Joe Glorioso and make a trip of it. It is worth it. More

I purchased my Toyota Sienna from this dealership 96,000 miles ago! I have used their service department exclusively for servicing. The service department has always been very fair with me and has gone ou miles ago! I have used their service department exclusively for servicing. The service department has always been very fair with me and has gone out of their way to make me feel that I am a valued customer. I have been able to stop in without an appointment when something is failing, I am always kept up to date on the progress of the repair and they have gone to bat for me under our extended warranty and saved me over $5,000 in repairs. I feel they are very honest in their work, never pushing extra services on me and saving me money when they can. I am called by name when I go in and truly feel the red carpet is extended. I will buy my next car from this dealership because of their service department. More

Let me preface this by saying I HATE buying cars! I hate the sales process in general. That being said, the process at Oakbrook Toyota was efficient and painless. I even had my 6 and 7 year old boys with the sales process in general. That being said, the process at Oakbrook Toyota was efficient and painless. I even had my 6 and 7 year old boys with me and they survived the process. Alex, the general manager was very helpful and I never felt pressured from Joe the sales agent. Once we got close on price, I worked out the final numbers directly with the finance manager. I liked this since it meant there was no more going back and forth with the sales department. Overall an excellent experience and I would definitely buy there again! Also this dealership has the best selection of Siennas in the entire area. More

I went to Alex Syed and he sent Cesar Meraz with us to show us a new Toyota Car and they both were so friendly and nice natured gave us a good service and I happily bought a new Toyota Corolla on a very g show us a new Toyota Car and they both were so friendly and nice natured gave us a good service and I happily bought a new Toyota Corolla on a very good price given by them. I am very satisfied with them and definately will recommend all my friends about the Oakbrook Toyota Dealer. More

I purchased my Toyota Highlander Limited at Oakbrook Toyota and Terry Baier was involved with the sale of my car. At the time of the sale he told me if I ever needed anything in the future and he could Toyota and Terry Baier was involved with the sale of my car. At the time of the sale he told me if I ever needed anything in the future and he could help to let him know. I was in to see him on Friday, May 21st because I unfortunately had an incident and needed his advice about body work/repairs. His advice and helpfulness in getting my car fixed the right way shows how dedicated he is to keeping his customers happy. Two other members of my family have purchased Toyotas from this dealership and they highly recommended OakBrook Toyota. I would like to commend Terry's genuine interest in his customer's satisfaction. He even remembered me by name and what I bought. That says a lot too since I bought my car 2 months ago! More

I purchased my Toyota Highlander Limited at OakBrook Toyota and Terry Baier was involved with the sale of my car. At the time of the sale, he told me if I ever needed assistance at the dealership and h Toyota and Terry Baier was involved with the sale of my car. At the time of the sale, he told me if I ever needed assistance at the dealership and he could help to let him know. I was in t soee him on Friday, May 21st because I unfortunately had an incident and needed his advice about body work/repairs. His advice and helpfulness in getting my car fixed the right way shows how dedicated he is to keeping his customers happy. Two other memebers of my family have purchased Toyotas from this dealership and they highly recommended OakBrook Toyota. I would like to commend Terry's genuine interest in his customer's satisfaction. He even remembered me by name and what i bought. That say a lot too since I bought my car 2 months ago! Jennine Trefonas More

I went to this dealer to replace my Camry as I wanted to get a bigger car (baby just born on Tuesday!). Venza was my choice. I wanted to get my car from a sales person who has good reviews on the Intern get a bigger car (baby just born on Tuesday!). Venza was my choice. I wanted to get my car from a sales person who has good reviews on the Internet. Tom Hong was the person. So I went to meet him. Bottom line... - Tom is very honest. - Tom is a good listener (not like a typical pushy sales person I dislike). - I would definitely want to buy a car from him again. I ended up buying the Venza from Tom today (5/21) and I am extremely pleased with the whole process. Do work with Tom, but do your homework beforehand so you have the baseline. More

The staff at Bob Rohrman Toyota is among the most professional and ethical that I have ever worked with. Tom Hong, Alex Sayed and the rest of the sales, financing and service team members are amiable professional and ethical that I have ever worked with. Tom Hong, Alex Sayed and the rest of the sales, financing and service team members are amiable and respectful. Their knowledge of their vehicles along with their willingness to address concerns is also a great asset. I very much appreciate their low key/low pressure sales approach. The service department has always been prompt, courteous, knowledgeable and patient. We never take our vehicles anywhere else for service and maintenance. Another key observation I have made is the respect and sales ethic I have observed between your sales personnel/associates. My overall observations come from the point of reference of years I have spent doing team building and leadership seminars around the country and overseas. Obviously no one is perfect, but the few glitches we have ever had are by far overshadowed by the good things. I have been purchasing Toyota vehicles and referring friends and family to Bob Rohrman Toyota for several years now. My family and I currently own/lease: 1. 2010 Sequoia 2. 2011 Avalon 3. 2010 Corolla 4. 2008 Corolla 5. 2007 Camry We have previously owned/leased several other Toyota vehicles and have referred many friends and relatives to this dealership who are very happy with their purchases. We will continue to do so. Ric S. Gonzalez ICF Inc. Chicago Metro 708-372-9466 More

I normally do not write reviews, but since the service here was so far above and beyond, I felt it needed to be recognized. My wife went in alone for a service issue and decided to look at new cars. Next here was so far above and beyond, I felt it needed to be recognized. My wife went in alone for a service issue and decided to look at new cars. Next thing I know, I get a phone call from her saying come look at this car i like. I was expecting to show up and have to go through hours of negotiation and hard closes, but no. They had already gotten down to a very fair price on the new toyota venza, and they gave me a vary fair deal on the trade in. I was especially happy that they did not try and take advantage of my wife, but treated her fairly and with respect. All I had to do was go and help finish up the deal. I worked with Tom Hong, and would definitely work with him again, tell him Paul from the Westmont State Farm sent you, he will remember me!! I hope this review helps, and that your buying experience is as good as mine! Good luck!? More