Oakbrook Toyota In Westmont

Ok. So I should start by saying that as soon as we pulled up to the dealership there were 8-10 dealers standing there waiting for people. So the sale began as soon as stepped out of the car. After being perf up to the dealership there were 8-10 dealers standing there waiting for people. So the sale began as soon as stepped out of the car. After being perfectly honest and upfront in saying that we were just looking to look at used corolla's. Bob (the salesman) started out great. He walked us through all of the cool features on the car, explained what made it special etc. So we took one for a test drive and it was great. But then afterwards he wasn't satisfied, because the car we were looking at wasn't the most expensive corolla. So we test drove that one as well, which honestly didn't ride as nice despite being over $1500 more. So we headed into the dealership to see if they would deal with us. As soon as Bob sat down at his desk, the likable person from the test drives and lot vanished and it suddenly became a high pressure sales game. He proceeded to tell us that they hadn't fixed any of the dents or scratches (and beleive me there were a ton of them on each car we looked) hadn't been fixed because it had been stormy the previous week... what? When we asked what a reasonable time frame to expect them to be fixed was, he informed that a used car was never going to be perfect and he couldn't give us a time frame. After refusing to move on the price at all, despite the fact that each one was really beat up (they really were embarrassingly beat up). He proceeded to get red in the face angry when we wouldn't buy a car. Despite starting the day off by stating that we weren't buying anything that day. I've never seen anything like it. If he got that angry because we were asking questions before we had bought anything I can only imagine the level of service I wouldn't get after I had purchased a vehicle. Corollas are a dime a dozen. You'd be better off looking elsewhere. As an after note. I just got off the phone with Caesar who reached out to me after the review to apologize for the service and to find out a little more about what happened. Which goes a long way. Hopefully no one else will have to go through what we did there. More

This dealership is great. I was very much impressed by the hospitality and professionalism of the sales person. I think the entire team is good. I was personally very satisfied and would strongly recommen the hospitality and professionalism of the sales person. I think the entire team is good. I was personally very satisfied and would strongly recommend my friends and family to buy from this dealership. More

We couldn't be more pleased with our experience at this dealership. Everyone involved was courteous, informative, and helped us in every way possible to make our purchase decision and transaction run smoot dealership. Everyone involved was courteous, informative, and helped us in every way possible to make our purchase decision and transaction run smoothly without any pressure. They treated us like family. This dealershipship is highly recommended because of their EXECELLENT service and quality of vehicles. More

This is a very good dealership that gave me a great deal on my new corolla for my daughter. This is a very good dealership and has great experience. Thanks for a great deal and great price. on my new corolla for my daughter. This is a very good dealership and has great experience. Thanks for a great deal and great price. More

I traded in my '11 RAV4 and bought an '11 Sienna after deciding that the RAV4 was too small for my family. They were able to cut my loss down as much as I expected. They were polite and I didn't feel li deciding that the RAV4 was too small for my family. They were able to cut my loss down as much as I expected. They were polite and I didn't feel like I was being lied to or taken advantage of. Overall a pleasant experience. More

Tremendous effort by the Oakbrook Team!!! 1) No Tremendous effort by the Oakbrook Team!!! 1) No pressure or hassle. 2) Exceptional service, informative, and knowledgable about product. 3) S Tremendous effort by the Oakbrook Team!!! 1) No pressure or hassle. 2) Exceptional service, informative, and knowledgable about product. 3) Specifically, Cesar and Alex worked a deal in which they gave me credit for for significant preventative maintenance performed on my Toyota Truck performed in the last month. This showed that OB Toyota "takes care" of valued customers from new car sales and pa Best experience from a dealership in 30 plus years of auto. Certainly, they did not HAVE to and probably no other dealer would have considered this. However, OB stood behind its customer and its previous parts and service work. 4) Frank Andry did a terrifc job in ensuring all my needs were met relative to the new car purchase and post purchase process. OB Toyota has delivered the best experience from a dealership in 30 plus years of auto purchasing. I Will definitely target OB Toyota as my family's primary dealer in years to come. More

Everyone at the dealership was very informative and Everyone at the dealership was very informative and professional. Usually buying a car can be a hassle, but Zubair made it a pleasurable experien Everyone at the dealership was very informative and professional. Usually buying a car can be a hassle, but Zubair made it a pleasurable experience. Once the sale was complete, we were shown how to operate all of the cars options before leaving. Well done by Zubair and the dealership. More

I am a repeat customer--these guys are the best. Made the whole process easy, definitely did not waste time with the "usual" sales experience that other places seem to offer. I e-mailed Alex, the GM, and he whole process easy, definitely did not waste time with the "usual" sales experience that other places seem to offer. I e-mailed Alex, the GM, and he put me in touch with Bob in Finance and Keith in Sales. Bob was great--he was able to get me 0% finance when I was sure I would even qualify. Keith was able to quickly show me a few different Camrys based on what features I wanted. After the paperwork was done, Tom walked me through the car and made sure I knew every feature before I drove off with my new car. Will definitely visit them again when that time comes. More

I highly recommend Frank Bertone, Sales Associate, especially for those persons who are buying a vehicle, for the first time, at a dealership. In the last week of April 2011, for the first time, I bo especially for those persons who are buying a vehicle, for the first time, at a dealership. In the last week of April 2011, for the first time, I bought a used car through a dealership. I went to Oakbrook Toyota with a friend. In these recessionary economic times, I was wary that my buying a 'new' car was risky. Also, it was my most expensive of any car I had previously purchased. I was very fortunate that Bertone was assigned to me. As a first time dealership buyer, over a substantial period of time, my friend and I greatly appreciated his patience and consideration in concisely answering all my questions and diligently obtaining responses. He has an excellent laid-back, candid, and helpful style. Neither my friend nor I felt pressured. My friend and I felt comfortable with the whole processes of buying the dealership's vehicle and trading in my own vehicle. I bought the vehicle that I had sought prior to arriving at the dealership. While I aimed for somewhat better prices, I nonetheless, came away from the whole experience thinking I got a fair deal, instead of feeling I got hoodwinked or otherwise excessively charged. To his further credit, during my subsequent contacts with him, he continues to offer his unconditioned assistance and works in the same ways as on the date when I first walked into his dealership. More

The process of evaluating, negotiating, and purchasing my new Avalon was very smooth from start to finish. The sales team was responsive, and the purchase and trade-in went smoothly. All terms were as agr new Avalon was very smooth from start to finish. The sales team was responsive, and the purchase and trade-in went smoothly. All terms were as agreed. At no time was there any heavy selling pressure, we just exchanged ideas until we arrived at an agreement. More