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Oakbrook Toyota In Westmont
Westmont, IL
2,167 Reviews
Oakbrook Toyota is part of the Bob Rohrman Auto Group and that is more than just a name hanging on our building. It really means something. It means that we will always treat each customer like the most important person in our facility, and that is because you are the most important person in our facility. Without you we would not have so many dealerships in our network and we wouldn’t have a history that extends back over 40 years. Our staff is not here to sell you cars, we are here to build a relationship with you, and if we can assist you in your car buying or servicing process, then that is all the better.
We do not throw sales pitches at you, because we know what a sales pitch is. A sales pitch is an attempt to sell somebody something that they didn’t want for a price that they were unprepared to pay. Oakbrook Toyota wants to get you exactly what you want in the West Chicago area. We don’t mind hearing the word no, because we know that it just brings us one step closer to finding the vehicle that you will say yes to. The members of our sales staff quickly build relationships with our customers, because customer relationships are very important to us. We do not care if we sell you a car now or a year from now. We want to be there to help you in your automotive journey, and we want you to take that journey on your terms.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,167 reviews
April 02, 2015
Great Experience Great Experience I have recently made our first new car purchase with Oakbrook Toyota and had a great experience with this team. Purchased a 2015 Great Experience I have recently made our first new car purchase with Oakbrook Toyota and had a great experience with this team. Purchased a 2015 4Runner,What a great sales team, Alex,Joe,Doug are The Best , don't even consider another dealership or sales team if your looking for a new car.They have a great Parts dept also We have had many years of great service this this team. Thanks Again, WRECKS AUTO REBUILDERS INC CREST HILL IL 60403 More
by WRECKS AUTO REBUILDERS INC
March 26, 2015
Looking on a budget My husband and I went in looking for a van and ended up finding the perfect one within our budget. We couldn't have been happier with our salesman Phi My husband and I went in looking for a van and ended up finding the perfect one within our budget. We couldn't have been happier with our salesman Phil Brackmann. He was extremly helpful with everything throughout the process. Thanks so much for making the dreaded process that much easier! More
by garbanzo34
Employees Worked With
Phil Brackmann
March 23, 2015
Great team, Great experience Shopping for a new car, especially when you weren't expecting to, can be a very stressful experience. I came to Oakbrook Toyota because I had seen a l Shopping for a new car, especially when you weren't expecting to, can be a very stressful experience. I came to Oakbrook Toyota because I had seen a listing online for a 2013 Prius that met both my car and my budget needs. Phil Brackmann was my sales associate for this purchase. His experience and knowledge with the Prius model greatly assisted in my decision making process. He was able to answer all of my questions thoroughly; I felt like I was making an informed decision without being hassled or pressured. I would definitely recommend Oakbrook Toyota. More
by Hillary
Employees Worked With
Phil Brackmann
February 01, 2015
friendly honest, and helpful service I had a great and down to the point experience. Cesar and Phil understood my needs and my budget and were able to work for me. I went to 2 other deale I had a great and down to the point experience. Cesar and Phil understood my needs and my budget and were able to work for me. I went to 2 other dealerships walking out feeling completely confused by the dealerahips' methods of "determing their best price". Cesar and his team made the pricing a clear no brainer with no fluff. Bottomline: If you are looking for a Toyota, make sure to visit Oakbrook Toyota before you finish your shopping. More
by tavo123
Employees Worked With
Phil Brackmann, Cesar Meraz
January 27, 2015
Very nice team People who work in Oakbrook Toyota are professionals with high level quality of work. Very nice atmosphere and friendlies. Customer service on a high People who work in Oakbrook Toyota are professionals with high level quality of work. Very nice atmosphere and friendlies. Customer service on a high level. More
by James
January 15, 2015
Problems after problems I bought a Rav4 right before Christmas, hoping that the reputation of the dealership would meet my expectations. Unfortunately, I had to take the car I bought a Rav4 right before Christmas, hoping that the reputation of the dealership would meet my expectations. Unfortunately, I had to take the car back the next week to have the ENTIRE exhaust system redone! I drove 2 hours and waited for 4 hours while they "took care" of the problem. Yes, they did it for free but soon after, another major problem arose. Warning lights are on in the car, while they're on, abs doesn't work, cruise control doesn't work, bearings are bad and the exhaust is still loud. When I called them they told me they couldn't keep fixing the car! They shouldn't have to keep fixing it if it was a good car!!! I wonder if they even took the time to go over the car when they took it in. I'm very disappointed in them and would NEVER recommend anybody buying from them. They obviously don't check the cars they sell and sell them for whatever price they want. More
by lechat777
Employees Worked With
samantha marcus
January 02, 2015
Dismal Customer Service!! Went to have oil changed with a coupon...the service desk person seemed to be in such a bad mood that he didn't even care to listen to what i was sayi Went to have oil changed with a coupon...the service desk person seemed to be in such a bad mood that he didn't even care to listen to what i was saying!!!. What a pathetic dealership service...neither would recommend to anyone nor would go again to this dealership for service!. Good luck. More
by dealrev77
Employees Worked With
John Pearson
November 25, 2014
Great Experience I desperately needed a car and didn't really see myself getting one when I went to Oakbrook Toyota, let alone the one I wanted. Thankfully I had Mishk I desperately needed a car and didn't really see myself getting one when I went to Oakbrook Toyota, let alone the one I wanted. Thankfully I had Mishka Legashvili helping me with the whole process. I felt like he was open and honest with me on everything I needed to know, was really focused on helping me out, and making sure everything went smoothly. I would definitely recommend other people to this dealership as I can see myself going back when I need my next car. More
by taylor.augustine1
Employees Worked With
Mishka Legashvili
November 23, 2014
True Customer Service Still Can Be Found I would highly recommend Oakbrook Toyota. I did my homework and visited a number of dealerships. A few of these dealerships could learn a few lessons I would highly recommend Oakbrook Toyota. I did my homework and visited a number of dealerships. A few of these dealerships could learn a few lessons from Oakbrook Toyota..Cesar took the time to make sure I found a car that had the options that I wanted but never pushed me into a model that was outof my price range.He made it a very comfortable experience. Will recommend Cesar to my friends and family. More
by Kathleent
Employees Worked With
Cesar Meraz
November 09, 2014
A pleasant car buying experience I did not plan to purchase anything but was ready to as my 04 Camry V6 approaching 190,000. Ralph offered me to take test drive, no pushing, hustle, I did not plan to purchase anything but was ready to as my 04 Camry V6 approaching 190,000. Ralph offered me to take test drive, no pushing, hustle, like a friend to show his favorite cars. I think that is the best style a professional sales staff can be. The sales manager, Cesar, really knows cars, and he can immediately tell, after starting the car, the Camry was taking very good care of, and offered fair trading in from the beginning, the rest process is smooth and efficient. Overall I had pleasant buy experience. More
by AvalonLTD
Employees Worked With
Ralph Hicks, Cesar Meraz
