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Oakbrook Toyota In Westmont
Westmont, IL
2,167 Reviews
Oakbrook Toyota is part of the Bob Rohrman Auto Group and that is more than just a name hanging on our building. It really means something. It means that we will always treat each customer like the most important person in our facility, and that is because you are the most important person in our facility. Without you we would not have so many dealerships in our network and we wouldn’t have a history that extends back over 40 years. Our staff is not here to sell you cars, we are here to build a relationship with you, and if we can assist you in your car buying or servicing process, then that is all the better.
We do not throw sales pitches at you, because we know what a sales pitch is. A sales pitch is an attempt to sell somebody something that they didn’t want for a price that they were unprepared to pay. Oakbrook Toyota wants to get you exactly what you want in the West Chicago area. We don’t mind hearing the word no, because we know that it just brings us one step closer to finding the vehicle that you will say yes to. The members of our sales staff quickly build relationships with our customers, because customer relationships are very important to us. We do not care if we sell you a car now or a year from now. We want to be there to help you in your automotive journey, and we want you to take that journey on your terms.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,167 reviews
April 05, 2016
Best Toyota Dealership in the greater Chicago area! Looking for a new Toyota, go see Doug Macias at Oakbrook Toyota! Not only were they able to give me top dollar for my trade in, they had a friendly st Looking for a new Toyota, go see Doug Macias at Oakbrook Toyota! Not only were they able to give me top dollar for my trade in, they had a friendly staff, didn't rush me into my new Toyota, and were patient the entire way through! I know I was a difficult customer and wasn't able to be persuaded into an easier model to get, but they gave me realistic expectations. Doug provided me with updates along the way and was available whenever i had questions! I couldn't have had a better salesmen to deal with when purchasing my new 2016 Tacoma! More
by Jared_T
Employees Worked With
Doug Macias
April 03, 2016
Best Dealership We drove 1.5 hours to get here and it was well worth the time. We had the best experience working with Cesar Meraz. He went above and beyond to help g We drove 1.5 hours to get here and it was well worth the time. We had the best experience working with Cesar Meraz. He went above and beyond to help get us the vehicle we wanted. Will definitely go back again. We had been to 3 other Toyota dealerships and there was no comparison. This dealership and its staff are the best. Don't waist your time and make this your First stop More
by Rebecca Turner
Employees Worked With
Cesar Meraz
April 01, 2016
Disappointed I came in to test drive and possibly buy a new Scion iA. I was disappointed with the salesman. He didn't really do much to sell the car; I had to take I came in to test drive and possibly buy a new Scion iA. I was disappointed with the salesman. He didn't really do much to sell the car; I had to take the initiative to ask about most features. When it came to the radio, he didn't even know how to tune it! I figured it out after he left the car to go get his boss to help. He didn't have much other than canned lines like "Today is your lucky day!" "What a great choice!" and "congratulations!" Maybe the guy was new, but then, neither he nor his boss made much of an effort to be polite; apparently my current car, which KBB puts around $800, was "basically worthless" and they would give me a couple hundred "to take it off my hands." When it came time to negotiate, their "best offer" was still more than $400 above what other dealers had quoted me online. I will say this, though: the boss had a good poker face when I made my counter-offer. They said that they were "no-hassle, no-haggle" and as proof, took me over to a sign in the front that made no mention of this. I had to stifle a laugh as we walked back to the cubicle. They didn't make any serious effort to negotiate and just let me walk. Ultimately, I got the impression that they didn't take me seriously as a customer, as though they didn't care whether they got my business. More
by Michael J Owens
Employees Worked With
Syed Mustafa
March 22, 2016
Compared to Other Dealers..... .....these guys are first rate. I've purchased two dozen cars for family members over the years. and there is none better than Oakbrook Toyota with .....these guys are first rate. I've purchased two dozen cars for family members over the years. and there is none better than Oakbrook Toyota with Joe Verlotta and Alex Syed helping out. Joe is a pro...knowledgable, straightforward, pleasant, low key. I come in with my experience and having done my homework. The negotiations are quick, to the point, and always transparent. And he'll return my calls or quote me a price even if I'm checking for an out-of-state family member. I've purchased cars at a dozen different dealerships over the years. It's easy to buy cars here.....at prices as good or better than anywhere else. As an experienced buyer, I give them my highest recommendation. More
by timoday
March 19, 2016
Refusal of service after appointment was made I brought my car in for an oil change and diagonastic. They did not have time to repair the problem found in the diagnostic so they had me make an app I brought my car in for an oil change and diagonastic. They did not have time to repair the problem found in the diagnostic so they had me make an appointment for Saturday to have it fixed. When I arrived Saturday morning for my appointment I was told that this was not a Saturday job and they were unable to perform the service. Why would they have me make an appointment Saturday if they knew they wouldn't be able to fix it. I have now tried twice now to get my car fixed and went out of my way to find transportation to and from the dealership and both times have been told they won't fix it that particular day. If you actually want to get your car worked on go to ANOTHER LOCATION. Leon was extremely rude and not professional to deal with. When I asked to speak with a manager I was told he was unavailable and in a meeting. I will not be wasting my time at this location in the future and I strongly suggest others do the same. More
by Michelle R.
Employees Worked With
Leon and Bryan
March 18, 2016
One of the Best! My older sister and I purchased our very first car here at Oakbrook Toyota! We both had a GREAT experience! Our sales consultant, Doug Macias was ve My older sister and I purchased our very first car here at Oakbrook Toyota! We both had a GREAT experience! Our sales consultant, Doug Macias was very friendly and knowledgeable as he had the patience to answer all of our questions. His professionalism and attention to detail was very much appreciated! I couldn't be more happier with the service! <3 More
by Shereen T.
Employees Worked With
Steve N, Doug Macias
February 21, 2016
Awesome experiance I would give this dealership a 5/5. They were very nice and open about their pricing. Doug was the one that helped us thru all of our purchases. (By t I would give this dealership a 5/5. They were very nice and open about their pricing. Doug was the one that helped us thru all of our purchases. (By the way we bought 3 toyotas from them!). Alex(the general manager) also provided us with the best deals, another reason we continue to shop here! More
by Ashiifi
Employees Worked With
Alex, Doug Macias
February 19, 2016
Great Experience!!!!! Traded our minivan with a used 2014 Toyota Sienna. Doug is a very good salesman. He gave us options to buy/lease a new one or buy a used van. He d Traded our minivan with a used 2014 Toyota Sienna. Doug is a very good salesman. He gave us options to buy/lease a new one or buy a used van. He did not force anything. He just educated us on our options. Eventually, we ended buying a used minivan. Overall, it was a great experience buying the minivan at Oakbrook Toyota. More
by RM
Employees Worked With
Doug Macias
February 04, 2016
excellent and exceeded my expectation My family have bought new Toyota sienna before from Oakbrook Toyota few years back. However, my present credit situation is little bit challenging. So My family have bought new Toyota sienna before from Oakbrook Toyota few years back. However, my present credit situation is little bit challenging. So I contacted Doug Macias if they can help me finance a car w/out downpayment. To my amazed I was approved for my 2014 Corolla S plus. Excellent job for Doug Macias and the Sales Team. I highly recommend this dealership More
by louie
Employees Worked With
Doug Macias
January 21, 2016
Toyota Oakbrook services Toyota Oakbrook has a very excellent dealership which help to choose a better offer to find a great car for me. Employees are approachable as well as Toyota Oakbrook has a very excellent dealership which help to choose a better offer to find a great car for me. Employees are approachable as well as dealers are very accommodating which answer all your concern when selecting the right car with a very efficient services. Thank you Toyota Oakbrook More
by Rnest75
