Oakbrook Toyota In Westmont

Great car very poor service/followup I recently April/May 2015 purchased a great car from this dealership but the service after the sale was horrendous. I was never called or contacted by I recently April/May 2015 purchased a great car from this dealership but the service after the sale was horrendous. I was never called or contacted by Adam my salesman or the dealership about a few concerns that I had mentioned during the purchase. I was sold a warranty that I have a few questions about and a few other small questions about the car. It may not be profitable for this dealer to sell a $10k car but its real money to me and I expect a call or note to thank me for my business. I am happy with the car and maybe this is the new way of doing business but its a awful way to stay in business. I suggest they read the book " Fit to Bust: How great companies fail " John Burt More

All visits combined over 6 years = 4 stars Oakbrook Toyota was our dealer of choice after buying a brand new camry from Toyota of Naperville and having problems from day one. We quickly switche Oakbrook Toyota was our dealer of choice after buying a brand new camry from Toyota of Naperville and having problems from day one. We quickly switched over to Oakbrook Toyota even though we live in Naperville and Toyota of Naperville is so much closer. Oakbrook Toyota has always been nice, prompt and courteous. I called to arrange to have keys made on a vehicle we had bought used. The Parts Department quoted me the price of the part and installation (after consulting with the service dept). Just because I like to double check quotes, I called the service department and they quoted a different price for installation. I was frustrated by the conflicting costs. Long story short....I went Toyota dealership service shopping and found a Toyota dealership to do the job for 1/2 the price of Oakbrook - I saved $200! I would have never guessed that each dealership would charge you differently for the same service. Even the cost of the parts were different. If I would have went to Toyota of Naperville I would have saved $60, but I don't even trust them to do an oil change. People do your due diligence!! More

Wonderful Sales Consultant, General Manager & Business Manag I had originally bought my 2003 Echo from Oakbrook Toyota back in 2003 as a new vehicle and had all of my oil changes, everything done at this dealers I had originally bought my 2003 Echo from Oakbrook Toyota back in 2003 as a new vehicle and had all of my oil changes, everything done at this dealership through the 12 years I owned the vehicle. I was happy then and I was sure I would be happy again. I wouldn't go anyplace other than Oakbrook Toyota. I stopped by on July 2, 2015 to just look at new vehicles. Mustafa greeted me as the sales consultant and I explained that Anita Gomez has spoken with me on the phone and then he had Anita introduce us. Syed Mustafa couldn't have been a better sales person. He was kind, explained the difference between vehicles, and suggested one which he felt would be a perfect match for me. However, it was not in the color I was interested in. He approached Alex Syed the General Manager who stated that they had just gotten in new vehicles which were not on the lot and that he would get that one brought up for me to test drive. I did and I was hooked on the Toyota Camry SLE. It was everything I wanted and I loved the feel of the drive in that vehicle. Especially since I was trading in my 2003 Echo. I Quite a change. Mustafa then introduced me to Steve Niechcielski, Business Manager, who took me through all of the paperwork and was also very kind and funny as well. I was able to get my car with a $500 and a $750 special cash toward purchase as well as a wonderful trade-in value for my Echo. I also wanted heated seats as well as a remote start and Mustafa told me that wouldn't be a problem to have installed on the car either. I drove my new car off the lot that very night and brought it back on Monday, July 7th to have the heated seats and remote start put into the vehicle. I got a free loaner car and then picked up my car again on Monday July 8th. I couldn't have been happier. I will be going to Oakbrook Toyota for everything I need to have done to the car in the future. Thank you Oakbrook Toyota for the excellent sales staff you have working for you. More

Fast and friendly service Doug Macias was extremely helpful in finding the exact car to meet our needs. The entire staff was also very friendly and made the buying process very Doug Macias was extremely helpful in finding the exact car to meet our needs. The entire staff was also very friendly and made the buying process very easy. More

Great experience I received exceptional service when purchasing my new Camry here. Our salesperson Samantha was very helpful and knowledgable. Her help made the experi I received exceptional service when purchasing my new Camry here. Our salesperson Samantha was very helpful and knowledgable. Her help made the experience very smooth and I was very satisfied with dealership. I would highly recommend purchasing your vehicle from this dealership and I would definitely ask for Samantha More

Happy customer Stopped in Oakbrook Toyota with my wife to look at the RAV4 vehicles. My Credit Union approved me for a loan with what I thought was a great deal. Aft Stopped in Oakbrook Toyota with my wife to look at the RAV4 vehicles. My Credit Union approved me for a loan with what I thought was a great deal. After meeting with CESAR MERAZ who is sales manager at Oakbrook and explaining my needs and budget he showed me that Toyota was able to offer me a better deal. My wife and I left with a new Rav4 and are 100% happy with our deal. Thanks to CESAR for guiding us thru each step to obtaining a new vehicle. More

Painless Experience We had the best car buying experience in Oakbrook Toyota. Doug Macias made this entire process painless and efficient. He was able to match a competit We had the best car buying experience in Oakbrook Toyota. Doug Macias made this entire process painless and efficient. He was able to match a competitor's price. Saved us money, and got the car that suits our needs and lifestyle - there's nothing more could you ask for. More

Great Deal With Doug Macias We were looking for a reliable new SUV and so we visited Oakbrook Toyota. Mr. Doug Macias, our agent is very accommodating, he helped us choose the be We were looking for a reliable new SUV and so we visited Oakbrook Toyota. Mr. Doug Macias, our agent is very accommodating, he helped us choose the best vehicle and there's no hassle with the processing. Right now we are so happy and satisfied with our 2015 Highlander! More

Awesome We had the best experience that could be imagined! Super nice people (Gwendolyn and Alex)! We leased two vehicles from Oak Brook Toyota I also own a We had the best experience that could be imagined! Super nice people (Gwendolyn and Alex)! We leased two vehicles from Oak Brook Toyota I also own a 2007 Toyota Solara which still looks and runs like new. Will continue going to Oak Brook Toyota! Highly recommended! More

smooth and quick process My wife and I were looking for a 2015 Sienna LE minivan Oakbrook Toyota had the model and color we wanted from their website inventory. I contac My wife and I were looking for a 2015 Sienna LE minivan Oakbrook Toyota had the model and color we wanted from their website inventory. I contacted their internet specialist (Anita) and we reached a price agreement after she confirmed the available model and color. . When we arrived at the dealership, Jaime Hernandez from sale took us for a test drive The manager and finance personnel, Cesar and Phil, were also very helpful and pleasant. The process was very smooth and quick. We were very happy with the purchase experience with this dealership. Thank you Jamie, Anita, Cesar and Phil More