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Oakbrook Toyota In Westmont
Westmont, IL
2,141 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 25, 2016
Read the fine print I had an unforgettable experience at Oakbrook Toyota with Mustafa. - I secured a loan from my credit union prior to my visit. Oakbrook's finance I had an unforgettable experience at Oakbrook Toyota with Mustafa. - I secured a loan from my credit union prior to my visit. Oakbrook's finance guy stopped by to talk about the loan and conceded he couldn't get me a better deal. After that, Mustafa gave me a form that clearly stated "Credit Application" at the top and insisted I fill out my information for their records... I played along and wrote down my name and address. When I failed to enter my SS#, Mustafa told me he needed it. When I asked why, he said it's was required by law whenever there was a cash purchase. I reminded him it wasn't a cash purchase and refused to give it. He then told me finance guy would explain it to me. He never did and it wasn't asked for again. I'm guessing he wanted my SS# so he could run my credit and offer me a loan through them. It felt very, very shady. - When Mustafa wrote up the final offer, he was quick to offer me a pen to sign it but I read it. Buried in the offer was a line item for almost $300. When I asked him what it was, he walked me over to a sign that outlined the expense... Protection in case the vehicle was stolen. Given the type of car, age, and price, AND given the fact that I have insurance, clearly this was unnecessary. However, Mustafa tried to slip it past me. Again, it felt shady. There were several other instances where I felt like I was getting screwed over or lied to. I'd get vague answers, I'd be told someone else would explain it, and I got flat out lies. Oh, and within the first week of owning the vehicle, the check engine light came on and we had to sink a few hundred bucks in for repairs. Figures. More
by Karen
Employees Worked With
Syed Mustafa
July 22, 2016
Just bought a car! We just purchased a sequoia here and Mo was extremely accommodating with our needs and very helpful! He pays attention to little details; I traded in We just purchased a sequoia here and Mo was extremely accommodating with our needs and very helpful! He pays attention to little details; I traded in my car and forgot the garage door opener. Thankfully Mo found it before it left the dealership! We'll definitely continue business here. More
by Sil
Employees Worked With
Mo Afzal
July 21, 2016
Customer service at its best! Car accessories and protection plan options were presented but not forced upon us. Doug was very helpful and honest! Steve was very thorough and patie Car accessories and protection plan options were presented but not forced upon us. Doug was very helpful and honest! Steve was very thorough and patient! More
by ragon
Employees Worked With
Steve N, Doug Macias
July 16, 2016
Purchase of New Car I went in not really expecting to buy a new car but dealt with Mo Afzal and he was fantastic, was able to get me into a new car, it was time, my old H I went in not really expecting to buy a new car but dealt with Mo Afzal and he was fantastic, was able to get me into a new car, it was time, my old Highlander was on her way out. I purchased a 2016 Rav4 and love it! Mo was by far the best salesman, not pushy or condescending at all, very genuine. I highly recommend you ask for Mo if you are in the market for a car. More
by saram
Employees Worked With
Mo Afzal
July 13, 2016
Excellent service. Mo Afzal was very helpful and patient in assisting us through the process. I had a leased car at the end of its term. I would recommend a friend to th Mo Afzal was very helpful and patient in assisting us through the process. I had a leased car at the end of its term. I would recommend a friend to this dealership. More
by redcamry
Employees Worked With
Mo Afzal, Phil Darche
July 11, 2016
Customer Service We had the best service ever, Cesar M made us feel so comfortable. Every one at this Dealer are outstanding, friendly and helpfull . I will recommend We had the best service ever, Cesar M made us feel so comfortable. Every one at this Dealer are outstanding, friendly and helpfull . I will recommend you guys with all my friends. More
by Marjorie Silva
Employees Worked With
Cesar Meraz, Maher Belkaid
July 09, 2016
"Accomodating and Friendly Sales Associate" Just drop by to see the display. We were amazed how welcoming the employees are!! That changed our mind to buy a car,We're satisfied Just drop by to see the display. We were amazed how welcoming the employees are!! That changed our mind to buy a car,We're satisfied More
by Sci54
Employees Worked With
Greg Zay, Doug Macias
July 05, 2016
Immoral and unethical finance person. Went to buy a Toyota Camry Prius and was very pleased with sales person Mustafa. Got the car after couple of rounds of negotiation, Mustafa was so fri Went to buy a Toyota Camry Prius and was very pleased with sales person Mustafa. Got the car after couple of rounds of negotiation, Mustafa was so friendly and even ordered lunch for us. Then came the real shocker when the finance person Phil started working with us. My wife and i have an excellent credit score and was surprised to hear from him that our rate of interest is 4.29%. We were totally surprised and questioned him to recheck again, then he told us that if we take extended warranty then he will be able to bring it down to 3.79%. We were still apprehensive at the number and told im that we are not sure how he got those numbers. Then comes another sale pitch and told us that if we take gap insurance then he can make it to 1.9%. At that time we had enough with him that we have pre-approved loan rate of 2.34% with my bank and showed him the same. When we started to question his numbers, he covered it saying that he checked with a different bank and now he can get 1.9% from Toyota. The way he gave the numbers to us was totally unethical, not sure if it's illegal or not. A day of celebration for getting a new car was ruined by this unethical finance guy. So those who want to do business with this person, please be aware of his unethical practices. More
by poragadu
Employees Worked With
Syed Mustafa, Phil Darche
July 05, 2016
Very Satisfied Customer I can not say enough how amazing I was treated, right before I walked in the doors i was greeted by associates making me feel like at home. I was he I can not say enough how amazing I was treated, right before I walked in the doors i was greeted by associates making me feel like at home. I was helped by Cesar Meraz, he was very helpful regarding my needs on a car that I could afford and depend on, making my trip there all worth it. I would recommend this place to everyone. I walked out of this place being a very satisfied customer. More
by Santy
Employees Worked With
Cesar Meraz
July 05, 2016
Awesome Had a great experience at this dealership. Both Cesar and D.J were very friendly and helpful. Cesar did a good job explaining everything and made buyi Had a great experience at this dealership. Both Cesar and D.J were very friendly and helpful. Cesar did a good job explaining everything and made buying very easy. Thank you! More
by Ivonne101
Employees Worked With
Cesar Meraz, Phil Darche, D.J. Jovandv
