Oakbrook Toyota In Westmont

Buyer Beware Extremely shocked at how poor customer service could possibly stoop. Purchased my vehicle on 2/8/2018, and was told to pay upfront to the dealer so m Extremely shocked at how poor customer service could possibly stoop. Purchased my vehicle on 2/8/2018, and was told to pay upfront to the dealer so my plates and registration would be in the mail in 2-3 weeks flat! Whoa, what a nice service. WRONG! Come to find out they are understaffed in the customer service and registration departments, which has lead to a VERY COSTLY experience for me, the customer who relies on proper vehicle registration for my income. It is now 3/23/3018, 43 days after the purchase of my vehicle and they have failed to have my vehicle registration even begin the process at BMV. Don't worry, to make up for their lack of competent personnel, they will gladly lie to your face as to why they weren't able to get the job done, pointing fingers at everyone but themselves. And when those lies and lack of problem solving aren't satisfactory, manager Michael Putnum will gladly tell you to "just drive the car" (illegally) and "well, if you didn't have to take out a loan for a vehicle in the first place, then you wouldn't have this problem". The buck stops there because you don't need to worry about speaking with general manager, Alex, who won't return your calls and voicemails. Not only are they understaffed with just one part time employee in the registration department, but the salesman Mo was quick to crack a fat joke on the poor part timer, who wasn't even present to defend herself. I'm out $2,600 of income at this point due to this extremely unprofessional dealership. What a scam! And they refuse to give my registration money back to me or empower me with the proper documentation to register my vehicle on my own. Thank God for food stamps, because I'm sensing at this rate I'm gonna need them by the time they get their act together. More

Good service I love Toyota! Specially when you dealing with professional people. Salesman(Maher) was professional, helpful, honest, Nikola did a good job with fina I love Toyota! Specially when you dealing with professional people. Salesman(Maher) was professional, helpful, honest, Nikola did a good job with financial side. I had a good experience buying my 3rd car from them. I recommend this Toyota dealer to my friends and family! More

Unsafe used car sold to us and will not rectify it's a very long story, but here are the highlights: 1. high pressure 2. held captive for 4 hrs 3. sold unsafe used car for teen driver after multi it's a very long story, but here are the highlights: 1. high pressure 2. held captive for 4 hrs 3. sold unsafe used car for teen driver after multiple assurances the car was in good shape 4. $1200 estimate for repairs found by my mechanics in a quick overview 5. looking for resolution on fixing the vehicle or them taking it back 6. oakbrook toyota is now avoiding calls from my attorney don't do it!! certainly you can find another toyota dealership. do not, do not work with maher. he will lie to your face, multiple times and you will regret it. More

Excellent Experience Nataliya B. Incredible sales guy and sales manager! My salesman(Maher) was courteous, friendly, professional and very helpful-no pushing. Very helpful, very frie Incredible sales guy and sales manager! My salesman(Maher) was courteous, friendly, professional and very helpful-no pushing. Very helpful, very friendly and he was on top of everything he made a very quick and very simple just the way I like it! I will recommend all my friends. Awesome dealership! More

ASTOUNDING EXPERIENCE!!!!!!!!! I am 65 years old and have owned 66 vehicles to date...I just purchased a new 2017 Toyota Prius Prime Advanced from Oakbrook Toyota March 31,2017..... I am 65 years old and have owned 66 vehicles to date...I just purchased a new 2017 Toyota Prius Prime Advanced from Oakbrook Toyota March 31,2017.....Joe Perry and Aiman Hamdan did such an incredible job on my purchase that on a 5 star rating system I would have to give them both a 20....on any of my past deals all have fallen short of their performance and they have set a new standard of excellence that I am not sure that any other dealer could ever achieve,,,,I thank them and all at Oakbrook Toyota for a great buying experience I will never forget! More

Best Customer Service, Highly recommended! Great experience at the dealership and we purchased our Toyota Sienna. Maher was very helpful, respectful and knowledgeable in aspects to purchase the Great experience at the dealership and we purchased our Toyota Sienna. Maher was very helpful, respectful and knowledgeable in aspects to purchase the vehicle we wanted with my wife. We would highly recommend him to anyone. More

Exceeds expectations! The dealership was top notch! We had wonderful experience purchasing new vehicle. Doug Macias is our sales person and his managers Joe Perry and Phil The dealership was top notch! We had wonderful experience purchasing new vehicle. Doug Macias is our sales person and his managers Joe Perry and Phil Darche were extremely easy to work with. They help get exactly what we are looking for. Very friendly dealership - would definitely recommend! More

Nice and friendly Service I was in for an oil change and met with Phil Brackmann in Customer Retention and upgrade. He was very courteous and friendly and provided me options a I was in for an oil change and met with Phil Brackmann in Customer Retention and upgrade. He was very courteous and friendly and provided me options and offer for a trade. But the service was little longer then I expected. All other staffs are friendly too. More

Excellent Service I have to thank Salesmen Maher Belkaid for the customer service! From the moment we entered the dealership we were taken care of. Maher gave us some I have to thank Salesmen Maher Belkaid for the customer service! From the moment we entered the dealership we were taken care of. Maher gave us some of the best customer service we've ever experienced! More

Great service Salesman (Maher) made the entire process amazing! He was so helpful and comforting with any of my questions or concerns. The entire staff was friendly Salesman (Maher) made the entire process amazing! He was so helpful and comforting with any of my questions or concerns. The entire staff was friendly! I was congratulated several times on my way out with my new car. More