ODaniel Ford

Roy stays in touch with his customers and alway provides help when needed. We have purchased many vehicles from Roy over the years and will continue to do so in the future. Roy is reliable and honest. help when needed. We have purchased many vehicles from Roy over the years and will continue to do so in the future. Roy is reliable and honest. More

We have purchased multiple vehicles at other dealerships through the years. This was the best experience we have ever had. Roy was fantastic! He stayed late two nights in a row to accomodate our schedule through the years. This was the best experience we have ever had. Roy was fantastic! He stayed late two nights in a row to accomodate our schedule and still never pressured us. He showed us multiple cars, and was very patient with us. He was a great listener and found the perfect car to fit our needs and for a great price. This was the only time we bought a car from a dealer and didn't have buyer's remorse. We highly recommend working with Roy if you are ever in the market for a vehicle. More

From the first return phone call (after hours) to the delivery of my vehicle in Indianapolis, my experience with O' Daniel Ford & Tony was exceptional! Everyone I dealt with (Tony, Bill, Mike) exuded pro delivery of my vehicle in Indianapolis, my experience with O' Daniel Ford & Tony was exceptional! Everyone I dealt with (Tony, Bill, Mike) exuded professionalism, courtesy and helpfulness. I intend to return to the dealership for additional vehicles when necessary. More

Came in for a front end alignment only, about 1 1/2 hours later got a call that we needed ball joints and was quoted $800 for everything. Ball joints have no indication that they are bad, it appeard that tir later got a call that we needed ball joints and was quoted $800 for everything. Ball joints have no indication that they are bad, it appeard that tires were not even removed. We believe that the wear on one tire was the reason he assumed that ball joints need replaced. Service dept. did not do the alignment as requested and we were charged $45 just for the analysis. Good thing we had a coupon for $30 off. We took the vehicle home, removed tires,looked at ball joints and bearings and all seemed to be just fine. We also asked for additional quotes for future work but they did not provide quotes. More

Excellant service! From the shuttle driver (who drove me home,then came and picked me up, mechanic, and service advisor. And I drive a GM vehicle. home,then came and picked me up, mechanic, and service advisor. And I drive a GM vehicle. More

Tony did a great job of working with me to get the price that I was looking for. I was also very impressed that he called me as I was heading back home to Warsaw and said that thgey would deliver it to me t that I was looking for. I was also very impressed that he called me as I was heading back home to Warsaw and said that thgey would deliver it to me that night if I wanted. This was great as it saved me an additional trip back to Fort Wayne. Tony was a very courteous and congenial saleperson that seemed to put the customer fisrt and didn't seem to be in it to see how much commission he could make off the sale. He has also followed up with me to ensure that all is well. In the future I will be a return customer. More

Angela is a sweetheart. I thought things were prepared for my transaction nicely.This is important with my busy schedule. Didn't have any waiting around. Thank you. for my transaction nicely.This is important with my busy schedule. Didn't have any waiting around. Thank you. More

Mike Pocci was very helpful, knowledgeable, and friendly when I bought my Ford Escape earlier this year. My experience at this dealership (O'Daniel Ford/Mitsubishi New Haven) would allow me to recommend the when I bought my Ford Escape earlier this year. My experience at this dealership (O'Daniel Ford/Mitsubishi New Haven) would allow me to recommend them to my friends and family. More

Worked with me well, especially since I was buying a used vehicle. The staff that I worked with seemed to listen to my concerns and did a good job on the sale. vehicle. The staff that I worked with seemed to listen to my concerns and did a good job on the sale. More

Our overall experience with O'Daniel's team was outstanding. It started with an attentive, but not pushy salesman (Mike Pocci), and continued through the sales manager taking care of trade in valu outstanding. It started with an attentive, but not pushy salesman (Mike Pocci), and continued through the sales manager taking care of trade in value, and the loan closing. I drove by the lot and saw a vehicle that I was interested in so I stopped. The salesman always took me seriously, even though I did not show up with my husband initially. They were accomodating to our schedules and stayed in contact without being over powering. We were able to negotiate a price that all parties were comfortable with, and drove off of the lot as a happy customer. This is our first FORD purchase, as we have been a GM family in the past. We wanted to give FORD a chance because we respected the fact that they were the only dealer not to take bail out money. FORD did not disappoint! More