O'Steen Volvo - Service Center

Ali Ansari, Recently had a service experience that was not acceptable. Service Department R/O 16060534. The only person I can complement is Mark, Service Department Consultant. He was very custom not acceptable. Service Department R/O 16060534. The only person I can complement is Mark, Service Department Consultant. He was very customer service oriented and did everything possible to assist me. During my first visit for diagnostics on the A/C issue and basic Oil Change Service, the car was returned without Windshield Fluid and an intake air tube was left disconnected. The diagnostics on the A/C repair was for a compressor, $1,811.00 to replace. I opted to have another service organization review. It was determined that the vehicle needed a HVAC Pressure Switch. The cost to replace was $339.00. Candidly, this is the worst Volvo customer care I received in my 20 years with Volvo. I currently own 2 Volvo's, XC40 and C70. FYI: You can speak with Stephen Lynch, Branch Sales Manager, West County Volvo, St. Louis, MO. on my Volvo purchase history. I would not recommend your dealership at this time. More

if I could give 10 stars, I would. Don't think I've ever come across such an accommodating , friendly staff. Work was done in a timely manner, as promised. Don't think I've ever come across such an accommodating , friendly staff. Work was done in a timely manner, as promised. More

Always spot on service—timely, friendly and quick to find ways to save or maximize value on service appointments. I love this service department! ways to save or maximize value on service appointments. I love this service department! More

Sabrina explain all of the services in detail. They were accommodating and giving me a ride to work, and texting me periodically to inform me of the progress while we’re on my vehicle. They are aw They were accommodating and giving me a ride to work, and texting me periodically to inform me of the progress while we’re on my vehicle. They are awesome! More

Brittany our service manager was excellent! ! You have a customer for life. Please let her know for us. ! You have a customer for life. Please let her know for us. More

Very friendly and welcoming. Conducted thorough analysis of the problem. I was informed on a timely basis.. The time span was 3 hours in and out. Conducted thorough analysis of the problem. I was informed on a timely basis.. The time span was 3 hours in and out. More

The service manager Carlos is extremely selective of which customers he interacts with and which ones to give excellent service to. Excellent customer service should be given to all Osteen paying custom which customers he interacts with and which ones to give excellent service to. Excellent customer service should be given to all Osteen paying customers. My service person Bill was great! More

As usual, kindly greeted and courteous upon arrival. Mark Stapleton explained all service needed on vehicle, car delivered on time along with cost of repairs/service. Thanks Ray Mark Stapleton explained all service needed on vehicle, car delivered on time along with cost of repairs/service. Thanks Ray More

Very professional, courteous and prompt in servicing my Volvo. This was my 4th service and their service is consistent! Volvo. This was my 4th service and their service is consistent! More

Great place to shop for a car and have my vehicle serviced, personnel knowledgeable about the vehicle and had answers I needed to make my decisions serviced, personnel knowledgeable about the vehicle and had answers I needed to make my decisions More