Back

O'Steen Volvo - Service Center

Jacksonville, FL

4.9
57 Reviews

57 Reviews of O'Steen Volvo - Service Center

Sort by
November 22, 2024

Always spot on service—timely, friendly and quick to find ways to save or maximize value on service appointments. I love this service department! More

by Twirth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, service writer/manager
September 27, 2024

Sabrina explain all of the services in detail. They were accommodating and giving me a ride to work, and texting me periodically to inform me of the progress while we’re on my vehicle. They are aw More

by Monte
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Oct 01, 2024 -

O'Steen Volvo responded

Thank you for your wonderful review! We’re thrilled to hear that Sabrina took the time to explain everything in detail and that our team was accommodating with your transportation needs. Keeping you updated on your vehicle's progress is important to us, and we’re glad you felt supported throughout the process. We appreciate your kind words and look forward to assisting you again in the future! /MM

September 06, 2024

Brittany our service manager was excellent! ! You have a customer for life. Please let her know for us. More

by deandevlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney
Sep 18, 2024 -

O'Steen Volvo responded

Thank you for your wonderful review! We’re delighted to hear that Brittany provided you with excellent service. Our goal is to create an exceptional experience that makes all our customers feel like part of our family for life, and we’re thrilled to have won you over! If there’s anything else we can assist you with, please don’t hesitate to reach out! /MM

August 24, 2024

Very friendly and welcoming. Conducted thorough analysis of the problem. I was informed on a timely basis.. The time span was 3 hours in and out. More

by John Coman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dealt with Female Service Mgr. She did a nice job,
Aug 26, 2024 -

O'Steen Volvo responded

John, Thank you for sharing your positive service experience with us! /MM

August 23, 2024

The service manager Carlos is extremely selective of which customers he interacts with and which ones to give excellent service to. Excellent customer service should be given to all Osteen paying custom More

by Carterbobbie352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Service Manager and Bill service staff
Aug 26, 2024 -

O'Steen Volvo responded

Thank you!

August 09, 2024

As usual, kindly greeted and courteous upon arrival. Mark Stapleton explained all service needed on vehicle, car delivered on time along with cost of repairs/service. Thanks Ray More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stapleton
Aug 13, 2024 -

O'Steen Volvo responded

Ray, Thank you so much for your kind words! We're thrilled to hear that your experience with us was positive and that Mark Stapleton provided you with clear explanations and timely service. We strive to make every visit as smooth and efficient as possible, and it’s wonderful to know we met your expectations. /MM

July 27, 2024

Very professional, courteous and prompt in servicing my Volvo. This was my 4th service and their service is consistent! More

by cch01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse H
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

O'Steen Volvo responded

Thank you for the 5-STAR review!

July 16, 2024

Great place to shop for a car and have my vehicle serviced, personnel knowledgeable about the vehicle and had answers I needed to make my decisions More

by mkebikecop554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Popp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse H
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew L
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mehmet B, Paul S, Blerim P
Jul 19, 2024 -

O'Steen Volvo responded

Thank you for your feedback! We're thrilled to hear that you had a great service experience with your Volvo! We look forward to welcoming you back soon! /MM

October 31, 2023

One week ago, I scheduled an appointment to change the oil at your location. At the time of the call I was quoted $170.00 by representative name Kali or person with the first name K. When I brought my ca More

by Frankel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Popp
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2023

Friendly staff; I was kept informed of the progress; clean and comfortable wait area. Thank you More

by dojacksonville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britney
1
...