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O'Steen Volvo
Jacksonville, FL
201 Reviews
At O'Steen Volvo of Jacksonville, your satisfaction is at the heart of everything we do. Our dedicated teams are well-equipped to cater to your requirements from the minute you step in, whether you're shopping for your next vehicle or maintaining your current one.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 201 reviews
Verified Customer
November 09, 2023
Willing to negotiate a reasonable price and trade in allowance. Experienced staff know the vehicles. One disappointment was that the car was almost out of gas. All previous purchases came with a full ta allowance. Experienced staff know the vehicles. One disappointment was that the car was almost out of gas. All previous purchases came with a full tank; my trade in was almost full. Was worried I might not make it home as I didn’t notice low fuel until on the interstate. Overall it was a good experience without a lot of pressure. It was our third Volvo. More
by JHHUTCH137
October 31, 2023
One week ago, I scheduled an appointment to change the oil at your location. At the time of the call I was quoted $170.00 by representative name Kali or person with the first name K. When I brought my ca oil at your location. At the time of the call I was quoted $170.00 by representative name Kali or person with the first name K. When I brought my car for service on today - 10/31/2023, I was told a very different price by Sabrina. The price was $230.00 or $250.00. Utmost, I was lied to by an agent of the Dealership. Volvo Osteen is a HUGE disappointment for me, I feel like I was taken advantage of. I will no longer service my car at this location. I am sorry, Daytona Volvo charges for the same job $150.00. More
by Frankel
Employees Worked With
October 20, 2023
It was a great experience of leasing a new Volvo xc60 2024 model from Osteen Volvo. I liked flexibility, professionalism and friendly behavior of all the staff. 2024 model from Osteen Volvo. I liked flexibility, professionalism and friendly behavior of all the staff. More
by harshadjoshi3
October 18, 2023
I appreciate how efficient everyone involved was. They got me a quote right away, honored the quote and got me in and out in under 3 hours. Paul spent time setting up my technology as well in the ne They got me a quote right away, honored the quote and got me in and out in under 3 hours. Paul spent time setting up my technology as well in the new car. And my car (xc60) drives smooth as butter. Thank you to Paul, Jay, and Woody. More
by corrihunt17
October 10, 2023
The delivery meeting was very brief. No thorough explanation of how to link to technology or use. Though there was an appointment, it seemed sales person was in hurry. No thorough explanation of how to link to technology or use. Though there was an appointment, it seemed sales person was in hurry. More
by Getthump
Employees Worked With
Jimmy Simmons
September 27, 2023
Best car buying experience ever! Lisa did an excellent job showcasing the benefit of buying a Volvo, A+ regarding her knowledge. The rest of the staff was very friendly and inform Lisa did an excellent job showcasing the benefit of buying a Volvo, A+ regarding her knowledge. The rest of the staff was very friendly and informative. More
by Sbowl
Employees Worked With
Lisa F and Woody, Jimmy Simmons
September 22, 2023
Horrible experience at this dealership. they basically did a bait and switch with a car that was on their lot vs selling us a model with all of the options we wanted and were willing to pay they basically did a bait and switch with a car that was on their lot vs selling us a model with all of the options we wanted and were willing to pay for. They told us they could remove the middle section of the middle row to make the car a 6 passenger vs 7 passenger. Once we purchased the vehicle they told us they could not remove the middle section of the middle row. Told us to take to a 3rd party to do this, voiding the warranty. Now they refuse to answer my wife's emails try to correct this issue. The sales management is very disrespectful to women. I would not recommend this dealership to anyone. More
by Cmachenberg
Employees Worked With
Lisa,
September 20, 2023
Michelle was absolutely amazing! She was extremely knowledgeable and helped ensure I picked the car that best fit my needs. The entire process was quick, easy and painless. She ev She was extremely knowledgeable and helped ensure I picked the car that best fit my needs. The entire process was quick, easy and painless. She even helped facilitate having the car delivered to my home, as I hadn’t planned on getting a car that day (I was just browsing). I couldn’t have asked for a better experience! More
by KNOONE
Employees Worked With
Michelle Williams
