O'Steen Volvo

Terrific buying experience. Terrific car. Terrific service. Keith Williams has helped us purchase two used cars this year, and it's been a pleasure each time. Keith, and the entire team at O'Steen Volvo, have b Keith Williams has helped us purchase two used cars this year, and it's been a pleasure each time. Keith, and the entire team at O'Steen Volvo, have been professional, courteous and beyond helpful from selecting the best value, having the cars detailed to perfection, and making certain we were happy with every aspect of the sale. More

Bought a new XC90 from Kieth Best car sales man I've ever dealt with. Honest and courteous. Very informative and really cared to get us a great deal. Will buy from him Best car sales man I've ever dealt with. Honest and courteous. Very informative and really cared to get us a great deal. Will buy from him More

Purchased a XC 60 T5 Premium. The service at O'Steen Volvo was excellent. Keith Williams was extremely helpful throughout the sale process and in helping me understand the car fea The service at O'Steen Volvo was excellent. Keith Williams was extremely helpful throughout the sale process and in helping me understand the car features. Keith sat with me in the car to install the Blue Tooth and to go over the car options and to answer any questions I may have had. The Sales Manager, Mr. Randy Rucker, was very helpful in explaining the intricate financial details of the transaction. When it came to financing the car, Mr. Register is a real Pro. The entire team was outstanding. John Warriner Ponte Vedra Beach More

Poor service I recently bought a Volvo from osteen's. Since the purchase the service has been poor. I have taken the car in on multiple occasions without resoluti I recently bought a Volvo from osteen's. Since the purchase the service has been poor. I have taken the car in on multiple occasions without resolution. They have a concierge named Stacie who does a poor job and the service center is lazy. I would think twice before buying a car from osteen's. More

Bill Archer "Typical Salesman" I purchased my wife a used car from Bill Archer at O'Steen Volvo. He gave me the whole story about how great their customer service is and showed me I purchased my wife a used car from Bill Archer at O'Steen Volvo. He gave me the whole story about how great their customer service is and showed me some paper work of some award. I like the car and the price. We picked up the car on Saturday. One of the last things Bill Archer said, "if you have any questions or concerns please reach out to me." That's when Bill Archer performed his disappearing act. I have texted Bill Archer my questions and concerns with little to no reply. 6 text messages in a week and nothing from him. It really bugs me when once the deal is done, the "Typical Salesman" just doesn't give a crap about the buyer. I spent $21,000 and now I can't even get a reply. More

Excellent Cutomer Service Having no dealership in Gainesville we chose Osteen for a major service. A special thanks to Mark the Assistant Service Manager who took care of every Having no dealership in Gainesville we chose Osteen for a major service. A special thanks to Mark the Assistant Service Manager who took care of everything. Our job was done right, pricing was within the market rate for the necessary part and the job required a loaner car. All expectations were "top tier". We have had Volvo for 30 plus years spanning multiple models and dealerships and this was our best experience. Thank You Mark. More

Screwed!!! Called to assure Volvo C30 was on the lot and told sales guy #1 I would re-confirm next morning. Sales guy #1 is not at work next morning - he should Called to assure Volvo C30 was on the lot and told sales guy #1 I would re-confirm next morning. Sales guy #1 is not at work next morning - he should have told me! Asked for another sales guy who confirmed that car was available, so on the road we go! Get call from first sales guy who says car is sold! Call back sales guy #2 who says nobody knew nothing about car being sold - come on down! So I'm getting a little paranoid and call sales manager who says car is not sold. Put car back in gear and continue our drive to Volvo xxxx! Get there and you can tell - long personal stories, downcast eyes, shuffling papers - no C30 in sight. Alright guys lets get down to business and look at the car. Duh, you gotta talk to the sales manager. And of course he says the car was sold the day before! Would ya like to look at another car? We, Dr. Hughes and I, retired Wall Street Financial dummy, musta been wearing our stupid signs!!! Why do I hate buying cars and slimey car salesmen? More

You get what you pay for Have had our XC90 serviced by Osteen since new in 2006. While on the $$$$ side, I've not found any place that does quality work cheaper. On the two Have had our XC90 serviced by Osteen since new in 2006. While on the $$$$ side, I've not found any place that does quality work cheaper. On the two occasions that I've taken the vehicle for an oil change @ jiffy-quickie the xxxxxx's managed to damage the filter housing, and left out a couple of bolts from the splash pan; discovered when I DIY the last oil change. When service is recommended, it is generally well explained. More

Beware These guys are very shady. Unfortunately Beware These guys are very shady. Unfortunately there's no other Volvo dealer in Jacksonville Went in for oil change, recommended $2000 worth of se Beware These guys are very shady. Unfortunately there's no other Volvo dealer in Jacksonville Went in for oil change, recommended $2000 worth of service with no explanation other than it will cost a lot more if I don't do it More

People at this dealership are honest, fair, normal people who go out of their way to provide a good product and excellent service, They are not "slick" sales people, they know their product, they actually c who go out of their way to provide a good product and excellent service, They are not "slick" sales people, they know their product, they actually care that you are satisfied. More