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O'Steen Volvo

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.9
201 Reviews
At O'Steen Volvo of Jacksonville, your satisfaction is at the heart of everything we do. Our dedicated teams are well-equipped to cater to your requirements from the minute you step in, whether you're shopping for your next vehicle or maintaining your current one.
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10863 Philips Hwy

Jacksonville, FL

32256

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Showing 201 reviews

September 27, 2024

Sabrina explain all of the services in detail. They were accommodating and giving me a ride to work, and texting me periodically to inform me of the progress while we’re on my vehicle. They are aw More

by Monte
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
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Oct 01, 2024 -

O'Steen Volvo responded

Thank you for your wonderful review! We’re thrilled to hear that Sabrina took the time to explain everything in detail and that our team was accommodating with your transportation needs. Keeping you updated on your vehicle's progress is important to us, and we’re glad you felt supported throughout the process. We appreciate your kind words and look forward to assisting you again in the future! /MM

September 23, 2024

It was a good experience i with the the dealership and a sales person I will recommend my friends to go buy a car from there More

by fdeterville68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salvador Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

O'Steen Volvo responded

Thank you for taking the time to share your experience! We're so glad to hear that you had a good experience with our dealership and your salesperson. Your recommendation to friends means a lot to us! If you or your friends have any questions or need assistance, don’t hesitate to reach out. We’re here to help! /MM

September 06, 2024

Got a great deal on a Volvo XC40. Staff was accomodating. After about six months I still like the car. More

by mweeks5404
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don't remember specific names.
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Sep 18, 2024 -

O'Steen Volvo responded

We’re so glad to hear that our team was able to assist you and that you’re still enjoying your car! When you’re ready for service or looking to upgrade to your next vehicle, we can’t wait to welcome you back! /MM

September 06, 2024

Brittany our service manager was excellent! ! You have a customer for life. Please let her know for us. More

by deandevlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney
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Sep 18, 2024 -

O'Steen Volvo responded

Thank you for your wonderful review! We’re delighted to hear that Brittany provided you with excellent service. Our goal is to create an exceptional experience that makes all our customers feel like part of our family for life, and we’re thrilled to have won you over! If there’s anything else we can assist you with, please don’t hesitate to reach out! /MM

August 25, 2024

Very nice and honest. Treated me and my mother very well to help me get my new car. More

by awhitney2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason T
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

O'Steen Volvo responded

Thank you so much for taking the time to share your 5-STAR review! /MM

August 24, 2024

Very friendly and welcoming. Conducted thorough analysis of the problem. I was informed on a timely basis.. The time span was 3 hours in and out. More

by John Coman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dealt with Female Service Mgr. She did a nice job,
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Aug 26, 2024 -

O'Steen Volvo responded

John, Thank you for sharing your positive service experience with us! /MM

August 23, 2024

The service manager Carlos is extremely selective of which customers he interacts with and which ones to give excellent service to. Excellent customer service should be given to all Osteen paying custom More

by Carterbobbie352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Service Manager and Bill service staff
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Aug 26, 2024 -

O'Steen Volvo responded

Thank you!

August 09, 2024

As usual, kindly greeted and courteous upon arrival. Mark Stapleton explained all service needed on vehicle, car delivered on time along with cost of repairs/service. Thanks Ray More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stapleton
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Aug 13, 2024 -

O'Steen Volvo responded

Ray, Thank you so much for your kind words! We're thrilled to hear that your experience with us was positive and that Mark Stapleton provided you with clear explanations and timely service. We strive to make every visit as smooth and efficient as possible, and it’s wonderful to know we met your expectations. /MM

August 05, 2024

Professional, patient, and knowledgeable. The staff was also extremely considerate. I would recommend Volvo to anyone. More

by monica40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

O'Steen Volvo responded

Monica, Thank you for your fantastic review! We're thrilled to hear that you found our staff to be professional, patient, and knowledgeable. It's our goal to provide considerate and top-notch service to all our customers! /MM

August 05, 2024

The dealership was very efficient and quick in the sales and delivery process.Keep up the good work More

by adekunle.sogbesan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Popp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse H
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew L
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Tapley reached out to me immediately I registered at Boa for Volvo Reward and I really appreciate his professionalism and speed at which he completed the transaction more so when I was pressed for time at work., Paul S
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Aug 08, 2024 -

O'Steen Volvo responded

Thank you for your 5-STAR review!

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