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O'Steen Volvo

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.9
215 Reviews
At O'Steen Volvo of Jacksonville, your satisfaction is at the heart of everything we do. Our dedicated teams are well-equipped to cater to your requirements from the minute you step in, whether you're shopping for your next vehicle or maintaining your current one.
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10863 Philips Hwy

Jacksonville, FL

32256

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Showing 215 reviews

December 12, 2024

if I could give 10 stars, I would. Don't think I've ever come across such an accommodating , friendly staff. Work was done in a timely manner, as promised. More

by ronniesp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
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Dec 12, 2024 -

O'Steen Volvo responded

Thank you so much for your kind words! /MM

December 11, 2024

Excellent buying experience. Drew was great to work both during the sales process and after our purchase. More

by jelang7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew L
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Dec 12, 2024 -

O'Steen Volvo responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent buying experience. If you need anything else or have any questions in the future, don't hesitate to reach out. /MM

December 01, 2024

Our salesman was truly wonderful to work with - especially on his day off, a Sunday. More

by rduhn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

O'Steen Volvo responded

Thank you for your feedback!

December 01, 2024

Andrew Limbrick and Shawn Mason were great to work with. Drew kept in touch and led me through different options, used-new-leasing, and helped me make the right decision. Looking forward to working with O More

by mpickels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn M
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew L
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Dec 02, 2024 -

O'Steen Volvo responded

Thank you for your wonderful review! We’re so glad to hear that Andrew and Shawn provided you with excellent service and helped guide you through your options. It’s great to know that you’re returning to Volvo after 31 years, and we couldn’t be more excited to welcome you back! We look forward to working with you again and ensuring your experience with O’Steen Volvo remains top-notch. /MM

November 22, 2024

Always spot on service—timely, friendly and quick to find ways to save or maximize value on service appointments. I love this service department! More

by Twirth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, service writer/manager
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Nov 25, 2024 -

O'Steen Volvo responded

Thank you so much for your fantastic feedback! We're thrilled to hear that you consistently have a positive experience with our service department. We truly appreciate your loyalty, and we look forward to continuing to serve you in the future. /MM

November 14, 2024

There was a bit of a mix up and I ended up having to drive up from Palatka two additional times to get everything in my car set up correctly. I love Ostend, and they have always treated me very well. More

by janefsu77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

O'Steen Volvo responded

Thank you for sharing your feedback, and we truly appreciate your patience throughout the process. We’re sorry for the mix-up, but we’re glad to hear that our team were able to assist you and make the experience as smooth as possible. It’s great to know you’ve always been treated well at O’Steen, and we’re grateful for your continued trust in us. If there's anything else we can do to ensure you're fully set up, please don’t hesitate to reach out. /MM

November 04, 2024

Frank was wonderful and very helpful. . he made buying a car very easy and straightforward. More

by sarahmcalhany
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn M
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

O'Steen Volvo responded

Thank you for taking the time to share your 5-star review!

October 30, 2024

Jose was excellent! He was very mindful about the features and vehicle we ended up leasing. More

by ryan.c.murray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Madrazo
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Nov 20, 2024 -

O'Steen Volvo responded

Ryan, Thank you for taking the time to share a 5-STAR review!

October 25, 2024

The entire process was incredibly comfortable and genuinely enjoyable. I loved the transparency and treatment of customers. More

by amandarose816
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose M.
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Nov 05, 2024 -

O'Steen Volvo responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience. We always strive to create a comfortable and transparent environment for our customers, so it’s great to know that it made a difference for you. /MM

October 21, 2024

This was the best car buying experience we've encountered. The attention was exceptional and we would recommend to our friends and family. More

by terri.schnoering
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvador Maldonado
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Oct 21, 2024 -

O'Steen Volvo responded

Thank you for your 5-STAR review!

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