O'Steen Volvo

Outstanding 5 star Dealership Just moved to Florida and needed service,I had no idea where to go and Volvo of North America told me about O'Steen Volvo.I have to say Any skepticism Just moved to Florida and needed service,I had no idea where to go and Volvo of North America told me about O'Steen Volvo.I have to say Any skepticism Immediately disappeared, The service department was not only kind and courteous but professional and thorough.They made sure I was at ease and qualmed any fear I had coming from NYC to a Jacksonville dealership and to be fair this O'Steen is a 5 star dealership.A special shout out to Robert and Steve in the service department.The did a phenomenal job and I am looking forward to may years of service and care car for my two Volvo's and if I where you and you own a Volvo or are looking to purchase a Volvo look no further go to O 'Steen Thank you guys .... See you for my next and every service More

Exceptional service from the moment I pulled into the service department. This was a emergency service call as I was traveling to my new home. service department. This was a emergency service call as I was traveling to my new home. More

Great service from beginning to end. No surprises- was kept informed every step of the servicing. No upselling - answered all my questions to my complete satisfaction. I will continue bringing my car he kept informed every step of the servicing. No upselling - answered all my questions to my complete satisfaction. I will continue bringing my car here for service. More

Service Team is great! Robert was a very patient listener and he made sure all concerns were addressed. He also gave a new loaner which was exactly like my current one (infa Robert was a very patient listener and he made sure all concerns were addressed. He also gave a new loaner which was exactly like my current one (infact better) so that I don't have any issues while the car was being serviced. More

The dealership went out of there way to help my wife and I with the situation that had occurred. We ended up with a new vehicle. I with the situation that had occurred. We ended up with a new vehicle. More

Service Team is a Super Team Visited O'Steen Volvo for a 40,000 mile service check. Service Advisor Robert L. and Technician Kyle F. worked hand-in-hand to address my "add-on" cus Visited O'Steen Volvo for a 40,000 mile service check. Service Advisor Robert L. and Technician Kyle F. worked hand-in-hand to address my "add-on" customer issues. Kyle came to the Business Area where I was waiting over three times to appraise me of his progress and to discuss my vehicle performance issues further. He was able to put me at ease by explaining his technical approach and findings. The Service Dept. went above and beyond in my case and I am grateful. More

Service department is incredibly friendly and followed up thoroughly. Communication was fantastic! Sales was just as great when we determined we would need a new car. Prompt and courteous. thoroughly. Communication was fantastic! Sales was just as great when we determined we would need a new car. Prompt and courteous. More

O’Steen provided concierge service to and from our remote location and worked with us to find a time that was convenient. The service performed resolved our issues and we had the car back the next day. location and worked with us to find a time that was convenient. The service performed resolved our issues and we had the car back the next day. More

The Service was exception. They make certain that the customer’s needs are understood and resolved. If there are any unforeseen issues, they are quickly snd professionally resolved. The customer needs ar customer’s needs are understood and resolved. If there are any unforeseen issues, they are quickly snd professionally resolved. The customer needs are the of the utmost concern for the staff More

Best service department ever and ive been to a lot over the years! Friendly, honest and prompt. Mark makes sure to take care if his customers ! the years! Friendly, honest and prompt. Mark makes sure to take care if his customers ! More