O'Steen Volvo

Last Friday I had an exceptional experience at O'Steen Volvo. I drove my 2018 XC60 down from Charlotte that I was trading in for another vehicle on their lot. The deal was all handled via email/phone with Volvo. I drove my 2018 XC60 down from Charlotte that I was trading in for another vehicle on their lot. The deal was all handled via email/phone with Kevin Evans the Gen. Sales Manager. Kevin was a pleasure to work with the entire time, very responsive and always 100% transparent. Upon arriving I was greeted by Kevin, Phil Calascione, and Carlos Manuel, after a six hour drive from Charlotte we felt like celebrities with all the "Can we get you anything..." After a quick run through on the SUV we were purchasing I took it for a test drive. Upon return, the detail team gave it one more touch up while we were working out the paperwork. Carlos took the lead from here and was so great to work with. He was very professional, personable, and really on top of everything. Our final interaction was with Buddy from NY! This has got to be one of the coolest Finance Managers ever, If I had the time I probably could have listened to his stories for hours. Overall a real A++ Experience trading and buying from these guys. Sometimes when you're not taken care of at your home dealership it's worth the trip to another state. Thank You O'Steen Volvo of Jacksonville! More

Was supposed to meet a sales guy to look at a Volvo. Before we got there was told guy #1 was out the afternoon and guy #2 would take care of us. Guess what after we arrived we were told guy #2 was gon Before we got there was told guy #1 was out the afternoon and guy #2 would take care of us. Guess what after we arrived we were told guy #2 was gone. We waited 30 minutes before giving up. We stood there for 30 minutes and not one employee greeted us or asked if we needed help. Place was as deserted as a mausoleum. In at least 100 visits to dealers over the decades this is a first. No one wanted to sell us a car. Not sure who owns or manages this place but it sure is the worst dealership I've ever visit. It would of been an easy sale. Guess no one was interested in sale that day. If I was the owner the manager would be down at the curb with his stuff in a box by noon tomorrow. More

Best service for your Volvo is with Steven Mejia at O’Steen I recently had my Volvo serviced at O’Steen, and I hope the owners and management take note that they have a super valuable employee in Steven Mejia. I recently had my Volvo serviced at O’Steen, and I hope the owners and management take note that they have a super valuable employee in Steven Mejia. He was professional, accurate, willing to satisfy my needs and completely focused on excellent customer service. After each service, O’Steen always has the cars washed before delivering to the clients, Steven even took the time to wipe down the last few drops of water around the whole car before he handed me my keys, to care for details like that is priceless. I see a bright future for Steven. More

Stephen is the best and he’s very knowledgeable every time I love being a part of the Olsteen family because he makes me feel welcome every time time I love being a part of the Olsteen family because he makes me feel welcome every time More

Thorough, timely service. Work completed as promised. I have 2 wagons and will keep them a long time with this level of excellent service .Buy Volvo. have 2 wagons and will keep them a long time with this level of excellent service .Buy Volvo. More

It is always a pleasure going to osteen volvo, the service is great and the staff is professional and friendly. The waiting area us always clean and comfortable. service is great and the staff is professional and friendly. The waiting area us always clean and comfortable. More

Great job on my service Everytime with Steven at Volvo I only perfer the best so I come to Volvo for great service for all your needs only perfer the best so I come to Volvo for great service for all your needs More

As always Stacy does a great job! She always makes herself available to help us. She is quick to reply and always follows up on our requests. A+++ My husband and I really appreciate all of her quick herself available to help us. She is quick to reply and always follows up on our requests. A+++ My husband and I really appreciate all of her quick responses and honestly, can’t even think of anything but good things on this, which is now our second, Volvo. Mark on Friday called us right away and got us in quickly and we were ready to go within an hour or so. Better than projected. Great job! We would definitely buy from O’Steen Volvo again based on all of our positive experiences. More

Fantastic service. Staff always courteous, friendly, and extremely helpful. They never try to push unnecessary services and are very efficient. Will continue my service there. extremely helpful. They never try to push unnecessary services and are very efficient. Will continue my service there. More

The best dealership I had service with. Service representatives explain items in detail. Thanks for your support of the military. Received a shirt from Mark representatives explain items in detail. Thanks for your support of the military. Received a shirt from Mark More