O'Steen Volvo

We bought 2 used volvos from Osteen Volvo and took our cars to be serviced there for over 15 years. We had problems with our volvo and took it to be diagnosed and waited for 4 days and nobody called us or cars to be serviced there for over 15 years. We had problems with our volvo and took it to be diagnosed and waited for 4 days and nobody called us or returned our calls till I called and complained about it. They finally sent me a long list of what they “thought “ it was wrong with it. How can they charge $180.00 to do a diagnostic check if they are going to give you a long list of what they “think” it’s wrong with it!! No real answer, very disappointed!! More

I bought my last Volvo at O'Steen and I"m disappointed by the way they run their Service: Can't talk to a human to make an appt and get a loaner to cover me for a new service. Waiting for a callback stinks! the way they run their Service: Can't talk to a human to make an appt and get a loaner to cover me for a new service. Waiting for a callback stinks! Never got a call back. Went elsewhere. More

Do not buy a car here unless you are not getting it serviced here. Go on the website and try to schedule service. It’s October and their next appointment is in December. I had to drive 60 miles each wa serviced here. Go on the website and try to schedule service. It’s October and their next appointment is in December. I had to drive 60 miles each way to Gunther in Daytona. No one calls back and the general manager has not responded via email More

Bought a 2014 Benz wagon, one owner. He kept it for 120k miles then sold it. I guessed possibly the safety features he bought the car for started going south so I requested a diagnoses feature by feature. I miles then sold it. I guessed possibly the safety features he bought the car for started going south so I requested a diagnoses feature by feature. Instead they did a code check, which would not reveal a defect unless the feature was just used. Restarting cancels codes. On the way back across the country to San Diego the safety features stopped numerous times and some never worked. Since the previous owner bought a new car, the dealer had to know the issues and i could tell by the way different people were talking. I should have applied pressure and stayed a few days until everything was tested. I wanted to pay cash and have it wired, they never came up with the info to do the transfer. they wanted me to finance for a kick back, as i was told. I'm surprised a new car dealership is so concerned of used car profit so as to now be honest in a sale. next time I will pay attention to my own advice. once I spend a few grand fixing everything, I will love the car. More

I was asked by my mother to bring her car in for service. I wasn’t looking forward to it but when I got to the dealership I was greeted by Robert. I am an avid football fan and Robert made me feel extremely I wasn’t looking forward to it but when I got to the dealership I was greeted by Robert. I am an avid football fan and Robert made me feel extremely welcomed when he saw my university of Washington shirt. He started talking football with me along with talking about what’s going with my mothers car. To make a long story short, I was not looking forward to bringing my mother’s car there and sitting for however long it took. Robert made the experience fun and I felt like he really took the time to evaluate who his customer was and found something to talk about with me. Thanks Robert and go huskies. More

I’ve put of writing this review for months, as I believe anyone is capable of making mistakes or having a bad day. My 2016 XC90 has had oil consumption issues for over 20K miles. It took months to quantif anyone is capable of making mistakes or having a bad day. My 2016 XC90 has had oil consumption issues for over 20K miles. It took months to quantify this as the maintenance dept. put me off, then discounted as “normal consumption for age” at 65K miles, then ultimately tested using a parent company algorithm which confirmed the issue. This took roughly four months of repeated returns to the service department pointing out the repeated need for adding motor oil between changes. When all was finally documented, I was informed that I was one of six SUVs the dealership had lined up for a top end engine rebuild. COVID put the brakes on this process as the dealership lost staff and time, putting off the solution/rebuild for another five months while I continued to add a quart of oil every two weeks despite the continuous check engine light on. Finally, after almost a year of dealing with this issue, the day arrived to drop the car off. I was called two weeks prior to this to both set up the date and arrange for all other aspects of the expected weeks w/o my car. Upon arriving (on time) for my appointment I was greeted by Robert, my service rep, who apologized for “forgetting” that I was coming and informing me that they actually had no loaner car available. The dealership is located 40 minutes from my home, I’d rearranged plans to take my car in, they called ME two weeks prior to make sure all the pieces were in place, and I stood at the counter while Robert asked me if I wanted to come back later that afternoon. I love the car, it drives great, looks great, performs great. However, heaven help you if your Volvo develops a problem (at least here in Jacksonville, FL). At that point, your luxury SUV money gets you, at best, economy service. This is the last Volvo I will own. More

I'll start by saying, once you are there, the people and service are decent. However, being the only Volvo dealer in Jacksonville, they are very, very busy. You MUST schedule anything and everything MONTHS service are decent. However, being the only Volvo dealer in Jacksonville, they are very, very busy. You MUST schedule anything and everything MONTHS in advance. Seriously, don't wait until a light is on to schedule your maintenance because it will be 2 months before you can get an appointment. Also, the sales guys gloat about their great pick up and drop off service...good luck getting an appointment for that!!! Better book that service at least 3 months in advance! I never had an issue getting the same pick up/drop off service last minute at Audi. Lastly, don't even bother trying to get someone on the phone. It usually takes me at least 3 calls before anyone in service answers the phone. All in all, I 100% regret purchasing a Volvo because of the terrible service. More

Last Friday I had an exceptional experience at O'Steen Volvo. I drove my 2018 XC60 down from Charlotte that I was trading in for another vehicle on their lot. The deal was all handled via email/phone with Volvo. I drove my 2018 XC60 down from Charlotte that I was trading in for another vehicle on their lot. The deal was all handled via email/phone with Kevin Evans the Gen. Sales Manager. Kevin was a pleasure to work with the entire time, very responsive and always 100% transparent. Upon arriving I was greeted by Kevin, Phil Calascione, and Carlos Manuel, after a six hour drive from Charlotte we felt like celebrities with all the "Can we get you anything..." After a quick run through on the SUV we were purchasing I took it for a test drive. Upon return, the detail team gave it one more touch up while we were working out the paperwork. Carlos took the lead from here and was so great to work with. He was very professional, personable, and really on top of everything. Our final interaction was with Buddy from NY! This has got to be one of the coolest Finance Managers ever, If I had the time I probably could have listened to his stories for hours. Overall a real A++ Experience trading and buying from these guys. Sometimes when you're not taken care of at your home dealership it's worth the trip to another state. Thank You O'Steen Volvo of Jacksonville! More

Was supposed to meet a sales guy to look at a Volvo. Before we got there was told guy #1 was out the afternoon and guy #2 would take care of us. Guess what after we arrived we were told guy #2 was gon Before we got there was told guy #1 was out the afternoon and guy #2 would take care of us. Guess what after we arrived we were told guy #2 was gone. We waited 30 minutes before giving up. We stood there for 30 minutes and not one employee greeted us or asked if we needed help. Place was as deserted as a mausoleum. In at least 100 visits to dealers over the decades this is a first. No one wanted to sell us a car. Not sure who owns or manages this place but it sure is the worst dealership I've ever visit. It would of been an easy sale. Guess no one was interested in sale that day. If I was the owner the manager would be down at the curb with his stuff in a box by noon tomorrow. More

Best service for your Volvo is with Steven Mejia at O’Steen I recently had my Volvo serviced at O’Steen, and I hope the owners and management take note that they have a super valuable employee in Steven Mejia. I recently had my Volvo serviced at O’Steen, and I hope the owners and management take note that they have a super valuable employee in Steven Mejia. He was professional, accurate, willing to satisfy my needs and completely focused on excellent customer service. After each service, O’Steen always has the cars washed before delivering to the clients, Steven even took the time to wipe down the last few drops of water around the whole car before he handed me my keys, to care for details like that is priceless. I see a bright future for Steven. More