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O'Steen Volvo

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.8
201 Reviews
At O'Steen Volvo of Jacksonville, your satisfaction is at the heart of everything we do. Our dedicated teams are well-equipped to cater to your requirements from the minute you step in, whether you're shopping for your next vehicle or maintaining your current one.
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10863 Philips Hwy

Jacksonville, FL

32256

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Showing 201 reviews

November 22, 2024

Always spot on service—timely, friendly and quick to find ways to save or maximize value on service appointments. I love this service department! More

by Twirth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, service writer/manager
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November 14, 2024

There was a bit of a mix up and I ended up having to drive up from Palatka two additional times to get everything in my car set up correctly. I love Ostend, and they have always treated me very well. More

by janefsu77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Zember
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

O'Steen Volvo responded

Thank you for sharing your feedback, and we truly appreciate your patience throughout the process. We’re sorry for the mix-up, but we’re glad to hear that our team were able to assist you and make the experience as smooth as possible. It’s great to know you’ve always been treated well at O’Steen, and we’re grateful for your continued trust in us. If there's anything else we can do to ensure you're fully set up, please don’t hesitate to reach out. /MM

November 04, 2024

Frank was wonderful and very helpful. . he made buying a car very easy and straightforward. More

by sarahmcalhany
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Zember
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

O'Steen Volvo responded

Thank you for taking the time to share your 5-star review!

October 30, 2024

Jose was excellent! He was very mindful about the features and vehicle we ended up leasing. More

by ryan.c.murray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Madrazo
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Nov 20, 2024 -

O'Steen Volvo responded

Ryan, Thank you for taking the time to share a 5-STAR review!

October 25, 2024

The entire process was incredibly comfortable and genuinely enjoyable. I loved the transparency and treatment of customers. More

by amandarose816
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose M.
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Nov 05, 2024 -

O'Steen Volvo responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience. We always strive to create a comfortable and transparent environment for our customers, so it’s great to know that it made a difference for you. /MM

October 21, 2024

This was the best car buying experience we've encountered. The attention was exceptional and we would recommend to our friends and family. More

by terri.schnoering
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

O'Steen Volvo responded

Thank you for your 5-STAR review!

October 16, 2024

Paul and the rest of the team really went the extra mile to make sure that we got the car that we wanted and with a great deal as well. Highly recommended! More

by alexandra.smirnova
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse H
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

O'Steen Volvo responded

Thank you so much for your kind words! We're delighted to hear that Paul and the team went the extra mile to ensure you found the perfect car at a great deal. Your recommendation means a lot to us! If you need anything in the future or have any questions, don’t hesitate to reach out. Enjoy your new vehicle! /MM

October 11, 2024

it was a pleasant experience, everyone was nice and helpful.So far I love my car. More

by 285lillian
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Zember
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

O'Steen Volvo responded

Thank you for trusting O'Steen Volvo Cars of Jacksonville for your car buying experience!

October 09, 2024

Great team here. Shawn, Frank, Woody. They all know what they are doing and they do it well. It makes car buying hassle free and exciting. More

by joshbb512
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Zember
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Woody
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Oct 17, 2024 -

O'Steen Volvo responded

Thank you for your fantastic feedback! We’re thrilled to hear that Shawn, Frank, and Woody provided you with such a positive car-buying experience. Making the process hassle-free and exciting is what we strive for, and it’s great to know our team delivered on that. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your new vehicle! /MM

October 05, 2024

The made the purchase simple and fast. From the beginning to end the service was exemplary. More

by desiraeroyal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

O'Steen Volvo responded

Thank you so much for your kind words! We’re thrilled to hear that your purchasing experience was simple and fast, and that our team provided exemplary service throughout. /MM

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