O'Steen Volkswagen - Service Center

Service is Frustrating I have a 2018 Passat that I bought in March 2018. I have been frustrated with Service from the beginning. From a gurgling sound in the engine area, a I have a 2018 Passat that I bought in March 2018. I have been frustrated with Service from the beginning. From a gurgling sound in the engine area, a tire pressure issue, and now a window that gets stuck and wont go back up. Each time I was told that the issues have been fixed, a week or two later, I have to bring the car back for the same issue(s). The gurgling sound remains, the tire pressure light popped back on three days later, and my window is still not working properly. I am completely dissatisfied with Service. Getting a loaner car is an issue also, even after letting them know that I need a car while my car is being serviced. I travel 140 each day for work, so I need to have a loaner, or I end up taking the day off. I expected better from Osteen. I have no choice but to find another dealership. More

Deceptive Buisness Practices I was conned into paying $300 for service fees on a leased vehicle that did not require them in order for the vehicle to be turned in. This was done u I was conned into paying $300 for service fees on a leased vehicle that did not require them in order for the vehicle to be turned in. This was done under the guise of being required so that I could potentially buy out my leased car. This is deceptive sales practices . Avoid this place at all cost More

The personal touch Wanted a specific model and O'Steen's was very accommodating. They took the time to get the car we wanted and after 18 months after the purchase we a Wanted a specific model and O'Steen's was very accommodating. They took the time to get the car we wanted and after 18 months after the purchase we are still delighted with the car and this dealership. We highly recommend O'Steen Volkswagen. More

Went to dealer for ride issue on brand new 2012 VW Golf TDI, The service MGR rode in the car he said he felt the problem. After working on on this issue 4 times they come to the conclusion that it was "nor TDI, The service MGR rode in the car he said he felt the problem. After working on on this issue 4 times they come to the conclusion that it was "normal" for a manual shift diesel to shimmy at certain speeds. Also Had to take my car to independent tire dealer to have my Tires rebalanced each of the four times that they worked on it. After the first oil change I found my car with an oil puddle in the pan that covers the bottom of the engine, The nut for the filter was rounded off, And I was told that NOBODY cleans the dirt from around or under the filler cap. It also took three times of taking my car to this dealer to get a simple washer nozzel service bulletin repaired. Funny that that in my 30 years of driving manual diesels I've never noticed this, Or in the other two 2012 Golf TDI's that I Have driven. I must really be that idiot after all. More