O'Steen Volkswagen of Valdosta

Marquis was professional and helpful, thoroughly answering all my questions about the vehicle and the services it needed. answering all my questions about the vehicle and the services it needed. More

We have a 2013 VW Passat TDI that has approx. 125k miles on it. About two weeks ago we discovered that it had a coolant leak. We dropped off the car with O'steen in Valdosta on a Saturday and spo 125k miles on it. About two weeks ago we discovered that it had a coolant leak. We dropped off the car with O'steen in Valdosta on a Saturday and spoke with the service advisor Marquis. We asked to have the techs check for the coolant leak and see if there were any other major problems. The following Wednesday received a call from Marquis who told us that the oil cooler, water pump, thermostat needed to be replaced. He also told us the belt and tension pulleys needed to be replaced also. He also mentioned the left rear speed sensor needed to be replaced, but if we did all four we would save a lot of money because they would cut us a deal. One sensor was $385, but if you replace all four it would be $898. We thought the sensor was bad when we dropped it off based on the warning lights that came on once. When I asked how much the repairs would be when he called on Wednesday he told us $4475 and some change. Marquis assured me this included to left rear wheel sensor. When asked about replacing all four he quoted approx. $5300-$5400. I asked him several times about the math as it did not match up with the quote he provided for the replacement of all four sensors for $898. Based on the quotes we were going to pay full price for a sensor, then the "break" for four in essence buying 5 sensors. I asked several times for a written quote but was not provided one. I asked several times if they would just email it without success. I also learned that the belt that needed replacement was the timing belt after calling other mechanical shops in the area, but that was not explained during the several calls with O'steen. When I realized it seemed O'steen was being dishonest or just had no idea what they were talking about, I told Marquis to put the car back together and that I would come to pick it up. Then the scare tactics started with "The tech said it was a miracle that your car even made it here." "The tech says the car is unsafe to drive." Marquis told my husband this SEVERAL times with no explanation. They would not tell my husband why the tech thought that or provide any information on what he meant. I am so THANKFUL my husband spoke with them. I wonder how many single mothers, Grandmothers, young women, or people that have to rely on them for repairs have fallen victim to their scare tactics. On top of that, they didn't even replace the shroud that goes under the car, which was on it when we dropped it off. I guess they decided they needed it more than we did. When we bought the car from this dealership 4 years ago this car was advertised as having a certified pre-owned warranty. When we arrived to purchase it they told us it didn't and tried to sell an extended warranty for the low price of $1800. They eventually corrected this, but once again it is obvious O'steen does not care for you the individual. Do yourself a favor and go somewhere else to purchase or for repairs. Someplace that is honest. More

see wrong parts This is a pretty sorry parts department. i needed parts for a vw. i contacted this dealer, provided the VIN, and went personally to the parts departme This is a pretty sorry parts department. i needed parts for a vw. i contacted this dealer, provided the VIN, and went personally to the parts department to order the parts. The employee pulled my parts list based on the VIN and sold me parts based on the VIN of my VW. When the parts arrived, i picked up my supposed needed parts the next day. It appears VW has a poor system of managing which parts are installed on their vehicles because the parts sold were incorrect. I contacted the parts department and informed the employee of the error, and i has told i would be refunded. Upon my arrival, i was informed of not receiving a refund because i did not have the little plastic bag that my parts came in. so basically, i was sold incorrect parts based on poor information from VW itself and not refunded based on a plastic bag. How is this fair?? More

Excellent service and integrity I had the best experience at O’steen VW. Their integrity and service is beyond compare. Very professional and caring. Took the time to listen to what I had the best experience at O’steen VW. Their integrity and service is beyond compare. Very professional and caring. Took the time to listen to what I was looking for and worked hard to find the best car for me. Never once did they pressure me or make me feel I had to buy from them. But in fact I wanted to because of their service and experience i had. Recommend to everyone! More

Best Car Buying Experience I’ve Ever Had First class buying experience!! Sales staff were all knowledgeable and helpful. Not pushy at all. Felt like we left with a great deal, and have loved First class buying experience!! Sales staff were all knowledgeable and helpful. Not pushy at all. Felt like we left with a great deal, and have loved our new vehicle! Will definitely do business with these folks again in the future. More