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O'Steen Volkswagen

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.8
231 Reviews
Discover the go-to Volkswagen dealership in Jacksonville, FL, where VW enthusiasts trust for expert vehicle service on models that demand attention. While the VW brand is renowned for its spirited charm, if you haven't experienced a recent model, now is the time to witness the impressive changes! The entire lineup is packed with contemporary essentials like VW Car-Net. With our suite of smartphone ...
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11401 Philips Hwy

Jacksonville, FL

32256

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Showing 231 reviews

January 14, 2025

First vehicle purchased in 5 years. Absolutely painless transaction. Furquan and Steve first class. Will recommend anyone. More

by Indigotaco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

O'Steen Volkswagen responded

Thank you for taking the time to share your 5-star experience. We truly appreciate your kind recommendation! /MM

January 13, 2025

One of the best car buying experiences I have ever had . Everyone was was professional. More

by rickcroft1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

O'Steen Volkswagen responded

Thank you for sharing your feedback! We're thrilled to hear that your car buying experience was one of the best you've had. Our team strives to maintain a high level of professionalism, so it's great to know that it made a positive impact. We appreciate your business and look forward to serving you again in the future! /MM

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January 11, 2025

My overall experience at O’Steen was awesome! Stephen and Quan were men of their words! As promised, there was no getting over but a great deal was made and they displayed great hospitality. Many More

by DRoss89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
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Jan 17, 2025 -

O'Steen Volkswagen responded

Thank you for your kind words! We're so glad to hear that Stephen and Quan made your experience a great one. At O’Steen VW, we strive to keep our promises and provide excellent service. Wishing you all the best, and we look forward to serving you again in the future! /MM

January 09, 2025

Great dealership to work with. No hassle, no pressure! So glad my son referred me to O'Steen for this purchase! Marc made the entire process so smooth. Two hours from arrival t More

by jlloyd64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marc T
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2025 -

O'Steen Volkswagen responded

Thank you so much for your wonderful feedback! We’re glad you were able to drive away in your new car so quickly! "Exceptional" is exactly what we strive for, and we appreciate you taking the time to share your experience. /MM

January 08, 2025

This is the second vehicle we purchased from O’Steen, the sales staff listens to our wants and needs and is willing to work to get a favorable deal negotiated. More

by dcsjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey M
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2025 -

O'Steen Volkswagen responded

Thank you for coming back to O'Steen for your second vehicle purchase! We’re thrilled to hear that our sales team was able to listen to your needs and work with you to secure a favorable deal. We truly appreciate your trust and loyalty, and we're so glad you had a positive experience once again. /MM

January 08, 2025

There was a bit of a miscommunication but Mike and Chuck made it right. Really great guys. Did a great job with our car. More

by Jaxturtle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin B
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

O'Steen Volkswagen responded

We are so glad that we were able to turn things around! Thank you for the 5-STAR review! /MM

January 05, 2025

Wonderful sales person Quan I would recommend Osteen Less time than other dealers Clean dealership with many cars to offer Low pressure I would return to them More

by SuzanneY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

O'Steen Volkswagen responded

Thank you for the 5-STAR review!

January 02, 2025

He was very helpful with me answer all questions polite and courtesy and anything that I didn’t know, he helped me with More

by Jbeatrice916
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quan Rashad
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Jan 11, 2025 -

O'Steen Volkswagen responded

Thank you!

December 31, 2024

Honesty I had the best car experience ever. I was listen to, heard, and respected when buying my car. There was no pushing prices, and pressure to pay more than I was comfortable with. Thank yo More

by BP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2025 -

O'Steen Volkswagen responded

Thank you so much for your kind words! We’re thrilled to hear that you had the best car-buying experience with us. We truly appreciate you sharing your positive feedback. If you ever need anything else, we’re here for you! /MM

December 31, 2024

This dealership was a great experience. Clean and friendly atmosphere along with nice guys. They were honest upfront and very accommodating. We drove two cars this day and never felt rushed More

by Kingdomkid110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2025 -

O'Steen Volkswagen responded

Thank you for taking the time to share your experience! We're so glad to hear you had a positive and relaxed car-buying experience with us. It’s great to know that you felt comfortable and not rushed as you made your decision. We strive to create an honest and accommodating environment, and we’re thrilled that you enjoyed it. Congratulations on your first car purchase, and we’re here if you ever need anything in the future! /MM

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