O'Steen Volkswagen

Wonderful customer service! I just purchased a car from Osteen and couldn't have had a better experience. They were nice, honest and made the process very quick and easy. David K I just purchased a car from Osteen and couldn't have had a better experience. They were nice, honest and made the process very quick and easy. David King was my salesman and he even took the time to sit down in the car with me and explain every feature. I cannot recommend them enough. Will be going back for my next new car. Thank you David and Osteen VW. More

Worked with used car salesman Randall. He was great. I left a voice message he called back. Had the two vehicles we discussed out front when we arrived. From arrival to finalized paperwork with finance th left a voice message he called back. Had the two vehicles we discussed out front when we arrived. From arrival to finalized paperwork with finance the total was 1.5 hrs. Quick efficient service all the way around. Other sales and finance team members were onsite and greeted us. Everyone was friendly and helpful. More

My family and I have purchased 7 cars in the past 12 years from O’steen Volkswagen, and could not be happier with the service provided. Their sales staff is friendly and very knowledgeable. We have our years from O’steen Volkswagen, and could not be happier with the service provided. Their sales staff is friendly and very knowledgeable. We have our cars serviced regularly at O’Steen Volkswagen, and they always do an outstanding job! We will definitely return to O’steen Volkswagen for any new car purchase and service. More

Exceptional Exception My VW CC was out of warranty, yet the Service Manager researched my car history and factory recalls and through Osteen's Good Will was able to repair My VW CC was out of warranty, yet the Service Manager researched my car history and factory recalls and through Osteen's Good Will was able to repair the issue. They went beyond the required process to satisfy a customer. My personal experience has always been that of a welcome guest into their dealership, not just another problem. They excell on customer satisfaction. Richard Bush More

40th Anniversary Surprise made possible by Osteen V.W. Bill Olive and York Mauritz went the extra mile to make my wife's 40th Anniversary surprise happen. They took care of every detail including the big r Bill Olive and York Mauritz went the extra mile to make my wife's 40th Anniversary surprise happen. They took care of every detail including the big red bow. She loved her white convertible V.W. Beetle. Thank you to the Osteen team for a great deal and superior customer service. More

Outstanding customer service! When my wife was recovering from surgery and needed my 24/7 care, David Schomp, the sales manager, came to my house to personally pick up my car and l When my wife was recovering from surgery and needed my 24/7 care, David Schomp, the sales manager, came to my house to personally pick up my car and left me his own car while mine went in for service. That evening he returned my freshly serviced and washed car to my house. How many dealers do you know that give that kind of attention to their customers! I’m a customer for life! More

Great Service from Mr. King! David King was nothing but kind and helpful. Followed up and worked with me with none of those sleazy tactics you may experience at other dealers. Tha David King was nothing but kind and helpful. Followed up and worked with me with none of those sleazy tactics you may experience at other dealers. Thank you Mr. King! More

Amazing service I will only service my cars at this dealership, very honest and reliable. I have several VW’s with way ove 100k miles and they keep on going without a I will only service my cars at this dealership, very honest and reliable. I have several VW’s with way ove 100k miles and they keep on going without any issues. More

It's True What the Song Says ...from the great tv show "Cheers" - I feel as appreciated and welcome at O'Steen VW in Jacksonville. I've driven 900 miles a half-dozen times to buy ...from the great tv show "Cheers" - I feel as appreciated and welcome at O'Steen VW in Jacksonville. I've driven 900 miles a half-dozen times to buy and lease both new VWs and used/certified cars because David Schomp and his team always get what I need and make the process easy from start to finish. I also recently had the 40k service done on a vehicle - got an exact quote to the letter and my car was even washed for me. With the rare friendly professionalism at O'Steen, this is my dealer. More

Service is Frustrating I have a 2018 Passat that I bought in March 2018. I have been frustrated with Service from the beginning. From a gurgling sound in the engine area, a I have a 2018 Passat that I bought in March 2018. I have been frustrated with Service from the beginning. From a gurgling sound in the engine area, a tire pressure issue, and now a window that gets stuck and wont go back up. Each time I was told that the issues have been fixed, a week or two later, I have to bring the car back for the same issue(s). The gurgling sound remains, the tire pressure light popped back on three days later, and my window is still not working properly. I am completely dissatisfied with Service. Getting a loaner car is an issue also, even after letting them know that I need a car while my car is being serviced. I travel 140 each day for work, so I need to have a loaner, or I end up taking the day off. I expected better from Osteen. I have no choice but to find another dealership. More