O'Steen Volkswagen

O’Steen Volkswagen just earned a customer for life and it’s all thanks to Andrew Strickland (emphasis on “earned”)! My wife and I finally found a vehicle after searching high and low for the right one. We it’s all thanks to Andrew Strickland (emphasis on “earned”)! My wife and I finally found a vehicle after searching high and low for the right one. We reached out to Andrew to see it in the afternoon and, long story short, we had the best car-buying experience of our lives. We really appreciate O’Steen’s pricing structure, as they do not have a bunch of hidden fees and their people are not pushy towards any particular product or sale. Andrew was awesome to work with and we love our new vehicle that much more because of our experience there. If you’re reading this trying to figure out if O’Steen’s the right place, give them a call and ask for Andrew! More

Bought a BMW GT with the help of Andrew our awesome salesman. Car rides amazing and is in tip top shape. Everyone here is professional and exceptional. I will definitely come back here when I'm looking salesman. Car rides amazing and is in tip top shape. Everyone here is professional and exceptional. I will definitely come back here when I'm looking for another car.😊 More

Everyone is very nice and caring. They will do anything to get you in a car! They will do anything to get you in a car! More

Was communicating via text with sales rep. Went through a few things and gave me a rough idea for a deal, was completely off on prices from what I asked about. Typical bologna from a typical c Went through a few things and gave me a rough idea for a deal, was completely off on prices from what I asked about. Typical bologna from a typical car dealership. More

My fiancé and I had been to several other used car dealerships on and off for a year. We finally got so burnt out after dealing with the “Matilda’s Dad” style car buying experience that we took a chan dealerships on and off for a year. We finally got so burnt out after dealing with the “Matilda’s Dad” style car buying experience that we took a chance and came to a big name dealership to find something we hoped would be affordable. Not only was the service impeccable(sales associate Drew was there to open the front door) but the staff was incredibly friendly, and they were enough to satisfy my mechanic fiancé. Our biggest concerns were cost and reliability. Not only were our expectations met, they were far exceeded. Drew and the rest of his team really blew us away. Our beautiful Honda Pilot has all the features and then some. We are so pleased! We were completely comfortable, never felt rushed or pressured, and wound up leaving feeling like we had a new “go-to.” I never thought I would want to brag about a car dealership, but I see now that my previous car buying experiences were just lacking something that just came natural to these folks. O’Steen Volkswagen has earned itself two life-long customers as far as we are concerned. More

(The car was making a load whistle noise and the lights said oil-turn off engine) We called the closest VW dealership and they told us it would be 5 days until they could even look at it. Then we call Ch said oil-turn off engine) We called the closest VW dealership and they told us it would be 5 days until they could even look at it. Then we call Chris at O'Steen VW and he said tow it in and we'll know by days end. I really expected to be "raked over the coals" The entire repair of the oil flow valve & front end was less expensive than our local Miami dealership wanted for the front bushings. We were able to get a hotel & rent a car to continue our trip. However, we picked up the car the next morning and continued our trip. I want to commend & recomend Chris in the service department and O'Steen VW for being so very fair. More

Updated my ride with a new to me V60 Volvo at VW Osteen with the best sales Associate Chip Osteen has working at VE Osteen, his name is Andrew Strickland and he will get you the best deal! Trust me! Will n with the best sales Associate Chip Osteen has working at VE Osteen, his name is Andrew Strickland and he will get you the best deal! Trust me! Will not get tired of praising him! More

got me in the door and wasted my time. I told the salesman where I was and he went and got someone to pressure me into a much higher price. salesman where I was and he went and got someone to pressure me into a much higher price. More

We evacuated from LA and had a radio problem. Pulled up and Anthony in service came right out to assist. He updated the radio and got everything working within minutes. Excellent service !!! and Anthony in service came right out to assist. He updated the radio and got everything working within minutes. Excellent service !!! More

I brought my vehicle in for routine maintenance. Was informed it needed a 4WD service (I have a 2016 Golf R), spark plugs & induction service in addition to the oil change. Ran me a little over $1200.00 informed it needed a 4WD service (I have a 2016 Golf R), spark plugs & induction service in addition to the oil change. Ran me a little over $1200.00. As soon as I left the dealership & before I made it home the check engine light came on & the vehicle was running rough. Brought the vehicle back & was told the plugs more than likely needed to be re-gapped & it was ok to drive until I bring it back in a few weeks. I bring it back in the beginning of April to regap the plugs for the CEL, front brakes & oil leak that arose right after I picked the vehicle up last visit. After a few days I am informed that the grounding points on the plugs were "wallowing out" they would need to be replaced (a few weeks later?). A few days I get a call that in fact the check engine light was on because it needs a "breather" & the timing is off - timing chain needs to be replaced with guides etc (at 85,000 miles). I also get the info on what brake pads I need to order for the vehicle & that the oil leak is for the oil level sensor seal. I speak with the advisor and at this point I am given an out the door price of $1295.00. Another week goes by - I hear from the tech after the timing chain was replaced it was running fine. They put the intake on after it ran, the vehicle won't start. They're still trying to figure it out. Now another week - I am informed that the vehicle needs the low side fuel pump in the gas tank. Should be about $300. I need this vehicle to run & have always completed the recommendations that are given to me as I like to maintain my vehicles. I also drop off brake pads. A little over a week passes - I call in. I'm told after the fuel pump was replaced vehicle is still not running and they're working to figure it out. now informed I need to replace 3 injectors. It should be about $250. Okay....Again - I need a running vehicle. It went in there running....& now it's not so.... Now 2 weeks go by - & I get a call informing me it needs a high pressure fuel pump. Another $300. & I am told it will take about a week to get the part & the brake pads I was told to order are the incorrect ones.... We are into the end of June at this point that my vehicle has been in the shop for going on 3 months. Please keep in mind at this point the advisor has been making no communication with me since I agreed to the 1295 pricing for the initial concerns. After a week I get a text from the advisor that the vehicle is ready & all fixed. I informed him that I still did not have the corrected brake pads in & they are low & I need them to be completed before I pick up the vehicle. I am also informed of the Bill, which at this point should be no greater than $2300 with taxes and everything out the door - & I am told that it is $3400.00 - I inform him that is Grossly inaccurate & the pricing I have been getting quoted & that is what I have agreed to & he has not communicated to me at all throughout the process. A few days pass & I'm demanded that I need to bring the loaner back TODAY & the vehicle is done. I ask about the updated Bill & am informed that it was already reviewed by the service manager & that it is closed for the end of the month & it is what it is I need to bring the loaner back. I informed him I still have not received the brake pads. A few days again I'm told the loaner has to come in. I call the GM at this point & explain the situation. He agreed to correct the Bill to the $2300.00. We picked the vehicle up before getting the pads & the check engine light is still coming on, oil pan is leaking badly, engine is ticking like it's low on oil & the pads obviously aren't done. The car is worst now than when I brought it in initially! After picking up & in the parking lot, informed to keep an eye on the oil pan and to get a metal one (that it was fixed, but keep an eye) & the CEL is on for the wastegate solenoid on the turbo but its not serviceable through VW. They told me My Fiancé is mechanically inclined & he can order one online and replace himself, that it's easy to do.. what kind of reply is that? Car is ticking loudly now like its low on oil, check engine light is still on and oil is leaking worst than before. More