O'Steen Volkswagen

O’Steen VW has been fantastic to deal with with both service and now purchasing. Justin made the buying experience smooth and stress free. Great experience! service and now purchasing. Justin made the buying experience smooth and stress free. Great experience! More

Easy no pressure sales experience. Trey was professional and easy to work with. Great customer service. Trey was professional and easy to work with. Great customer service. More

Marc Trice is an amazing consultant about all things Volkswagen! I will ask for him by name when I'm ready for my next VW. He is passionate about the VW experience and I trust his knowledge base about t Volkswagen! I will ask for him by name when I'm ready for my next VW. He is passionate about the VW experience and I trust his knowledge base about the new features of our 2024 VW as well as his understanding about how passionate VW owners are about the brand. O'Steen VW is my one-stop shop for all things VW. I recommend Marc and O'Steen VW to every VW enthusiast and to anyone asking about my VW experience. Can't wait to see what comes next! More

This was the best car buying experience I’ve ever had. Marc was great to work with. Marc was great to work with. More

Excellent customer service! Friendly and knowledgeable staff. Will definitely do business with a O’Steen Volkswagen again! Thank you to Zara and Sam Fakhouri! Friendly and knowledgeable staff. Will definitely do business with a O’Steen Volkswagen again! Thank you to Zara and Sam Fakhouri! More

I appreciate the transparency and the professionalism received throughout the transaction. The team was able to stay in contact with me and was flexible in allowing me to test drive the vehicle. received throughout the transaction. The team was able to stay in contact with me and was flexible in allowing me to test drive the vehicle. More

Great customer service - attention to detail and able to answer all the questions - excellent experience answer all the questions - excellent experience More

No xx. Absolute honesty the entire way and no fluff. Drew and everyone were very pleasant to work with and just made it a wonderful experience. Absolute honesty the entire way and no fluff. Drew and everyone were very pleasant to work with and just made it a wonderful experience. More

Deal went through without a hitch, as expected. Salesmen said he ordered our second key (it was not ordered and I had to come in and inquire which led to me figuring it out). Service center had goo Salesmen said he ordered our second key (it was not ordered and I had to come in and inquire which led to me figuring it out). Service center had good customer service but was impossible to get anyone on the phone to schedule my permaplate treatment (again something the salesmen said he was supposed to do/did and it didn’t get scheduled). Got all weather mats thrown into the deal and the salesmen didn’t give me the one for the back of the vehicle due to it being “too costly”. Noticed our first aid kit (included with car when viewing it) was missing and salesmen stated he contacted service and would have one for me after a lease turn in which was coming up…again didn’t happen. Had to go to the parts department to get it done myself. Spoke to sales manager who said he would resolve the issues and call me back…never got a call. Overall felt they cared about the sale and wrote me off soon after I left the lot. Wouldn’t recommend. No updates. More

Love the inital team. 1 month from purchase ac went out. Not happy about that 1 month from purchase ac went out. Not happy about that More