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O'Steen Volkswagen

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.8
219 Reviews
Discover the go-to Volkswagen dealership in Jacksonville, FL, where VW enthusiasts trust for expert vehicle service on models that demand attention. While the VW brand is renowned for its spirited charm, if you haven't experienced a recent model, now is the time to witness the impressive changes! The entire lineup is packed with contemporary essentials like VW Car-Net. With our suite of smartphone connectivity features, you can effortlessly control your AC, heat, and more directly from your smartphone. Explore the Volkswagen Atlas for sale if you're new to the brand and seeking an excellent starting point. Continue scrolling for additional services and compelling reasons why O'Steen Volkswagen deserves a prime spot on your list.
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11401 Philips Hwy

Jacksonville, FL

32256

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Showing 219 reviews

November 15, 2023

Marc Trice and the finance manager made my daughter’s first vehicle purchase wonderful. I was extremely happy with there professionalism Highly recommend!! More

by jbeamansr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc T
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

O'Steen Volkswagen responded

We are thrilled to have received your wonderful review praising the outstanding service from our team during your daughter's first vehicle purchase We understand the significance of a first car purchase and are dedicated to ensuring the experience is a positive and memorable occasion. Your trust in us is greatly appreciated, and we look forward to the opportunity to continue serving you and your family in the future. -Mallory

November 09, 2023

Clean welcoming location to purchase a Volkswagen. Nice employees. Will be back soon for service. More

by ABbEACH08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Wrye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory M
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November 04, 2023

Trey expertise outweighs his peers he always knows what I want and if the dealership doesn’t have it he listens and finds something comparable. This is how I ended up in the 40th Anniversary edition GLI when More

by javonvirgina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey M
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob from finance
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Nov 07, 2023 -

O'Steen Volkswagen responded

Congratulations on ending up with the 40th Anniversary edition GLI! Thank you for sharing your positive experience, and if there's anything else Trey and the dealership can assist you with, please don't hesitate to reach out. -Mallory

October 20, 2023

Phil and the staff made the purchase seem less. Happy with the deal they made on my special edition GTI 380 edition. More

by shicks4144
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil D
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Nov 03, 2023 -

O'Steen Volkswagen responded

We appreciate your trust in us, and we look forward to serving you again in the future. If you have any further comments or suggestions, please don't hesitate to reach out.

October 20, 2023

Very good and willing to work with you on what you want on all areas. More

by JAGS08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

O'Steen Volkswagen responded

We appreciate your trust in us, and we look forward to serving you again in the future. If you have any further comments or suggestions, please don't hesitate to reach out. -Mallory

October 19, 2023

Fantastic service and excellant people. This was the best service that we have received from any other car dealerships. Thank you More

by hlwaldeck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Saunders, Andrew Limbrick
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Oct 22, 2023 -

O'Steen Volkswagen responded

Thank you, your kind words are a true testament to the hard work and dedication of our team. -Mallory

October 18, 2023

I rated it 4 stars. Is that not enough. I leased two cars from you. Is that not enough. More

by neciepnut
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

O'Steen Volkswagen responded

Your loyalty is highly valued, and we are delighted to have you as a cherished member of the O'Steen VW family. Thank you for taking the time to provide your feedback on your experience with us. We constantly aim for 5-star service and appreciate your input. If ever we fall short of this goal, we welcome your feedback on areas where we can improve to ensure we earn that 5-star review from you. Your insights are crucial in helping us enhance our services and meet your expectations. If there is anything we can do please do not hesitate to call and let me know. -Mallory

October 15, 2023

Excellent service and service people. The sales man i dealt with was so good and helpful. Very good experience all round. More

by navybluekangaroo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew S
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Oct 16, 2023 -

O'Steen Volkswagen responded

Thank you so much for taking the time to share your positive experience! -Mallory

October 13, 2023

Brought my 2018 VW GTI in for a service issue and Anthony in service was great, kept me updated along the whole process, explained everything and had the car ready exactly when he said he did. Sometimes ser More

by will_fischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Wrye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Oct 16, 2023 -

O'Steen Volkswagen responded

Will, We take great pride in our team's professionalism and commitment to transparent and honest communication. We believe that a trustworthy relationship with our customers is the cornerstone of our success, and your kind words reaffirm that we are on the right track. Thank you for choosing O'Steen, and we look forward to serving you in the future. -Mallory

October 08, 2023

Great service department, work done on time and for less than the estimate! What a great experience. More

by HALIBERT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 13, 2023 -

O'Steen Volkswagen responded

Thank you so much for taking the time to share your positive experience with our service department! -Mallory

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