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O'Steen Volkswagen

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.8
219 Reviews
Discover the go-to Volkswagen dealership in Jacksonville, FL, where VW enthusiasts trust for expert vehicle service on models that demand attention. While the VW brand is renowned for its spirited charm, if you haven't experienced a recent model, now is the time to witness the impressive changes! The entire lineup is packed with contemporary essentials like VW Car-Net. With our suite of smartphone connectivity features, you can effortlessly control your AC, heat, and more directly from your smartphone. Explore the Volkswagen Atlas for sale if you're new to the brand and seeking an excellent starting point. Continue scrolling for additional services and compelling reasons why O'Steen Volkswagen deserves a prime spot on your list.
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11401 Philips Hwy

Jacksonville, FL

32256

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Showing 219 reviews

April 12, 2024

My car buying experience at O'Steen Volkswagen dealership was made even better by the outstanding service provided by sales rep Jacob and Rob from finance. Their professionalism, attention to detail, and ded More

by colinj63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew S
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Apr 15, 2024 -

O'Steen Volkswagen responded

Thank you once again for choosing O'Steen Volkswagen. We appreciate your business and look forward to serving any of your future automotive needs. /MM

April 10, 2024

Osteen was great. They were able to put me in the car that I wanted with no issues. More

by TREINERT25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew S
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Apr 15, 2024 -

O'Steen Volkswagen responded

We are thrilled to be able to seamlessly help you find the car you wanted! /MM

April 10, 2024

Marc and Jacob were professional, courteous, and honest. Such a pleasure dealing with this dealership and their entire team from sales, to managers, to the finance team! More

by Rebecca A.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gentleman in Finance that’s birthday is 7/16
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Apr 15, 2024 -

O'Steen Volkswagen responded

Rebecca, Thank you for your wonderful review! We're so pleased to hear that Marc, Jacob, and the rest of our team made your experience at our dealership such a positive one. /MM

March 14, 2024

They have the best customer service Marc was very helpful! We are very pleased with the car. More

by d_bides
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

O'Steen Volkswagen responded

Thank you for your feedback! We're thrilled to hear that Marc provided you with excellent assistance and that you're happy with your new car. /MM

March 12, 2024

Quick and easy transaction. Salesman Marquis Bradford was very well informed about the car I was buying and took the time to convey that information to me. More

by kajachapman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquis Bradford
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Mar 14, 2024 -

O'Steen Volkswagen responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience at our dealership and that Justin and Anthony were able to assist you efficiently. Providing excellent service is our top priority, and it's fantastic to know that our team members exceeded your expectations. /MM

March 07, 2024

Marc and others helped me to get out of a bad situation and into a great vehicle. More

by kristinp1312
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

O'Steen Volkswagen responded

Kristin, I am so happy to hear that we were able to help you move forward! /MM

March 06, 2024

Very flexible in terms of negotiating. Highly polite staff. Was a real pleasure working with. More

by KRIS.KUCZKOWSKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Wilson
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Mar 08, 2024 -

O'Steen Volkswagen responded

Kris, We sincerely appreciate you sharing your positive experience with us. It's our priority to ensure every customer receives the best possible service, and your feedback is of great significance. We look forward to welcoming you back soon! /MM

February 29, 2024

Jacob was very helpful and didn’t pressure us into buying a car we didn’t want More

by benvol1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

O'Steen Volkswagen responded

Thank you for taking the time to share with us your positive experience at O'Steen VW of Jacksonville! /MM

February 29, 2024

The response time throughout the whole purchase process was horrible. It took 4 months for me to get my permanent license plates. Had I not written a letter to the GM/CEO, I would still be waiting. Would n More

by nb2024
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Chuck Wrye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris N
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

O'Steen Volkswagen responded

We apologies for the inconvenience caused by the out of state DMV we use to perform your tag work. Thank you for allowing us to be of service to you, we strive to give a 5-STAR experience each and every time. Thank you!

February 28, 2024

It was a 10/10 experience I would recommend anyone to go there and buy a car. More

by mikehoff297
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey M
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

O'Steen Volkswagen responded

Thank you for taking the time to share with us your positive experience at O'Steen VW of Jacksonville! /MM

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