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O'Steen Volkswagen

Jacksonville, FL

4.8
257 Reviews
Discover the go-to Volkswagen dealership in Jacksonville, FL, where VW enthusiasts trust for expert vehicle service on models that demand attention. While the VW brand is renowned for its spirited charm, if you haven't experienced a recent model, now is the time to witness the impressive changes! The entire lineup is packed with contemporary essentials like VW Car-Net. With our suite of smartphone connectivity features, you can effortlessly control your AC, heat, and more directly from your smartphone. Explore the Volkswagen Atlas for sale if you're new to the brand and seeking an excellent starting point. Continue scrolling for additional services and compelling reasons why O'Steen Volkswagen deserves a prime spot on your list.
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11401 Philips Hwy

Jacksonville, FL

32256

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Showing 257 reviews

October 01, 2025

Scott at O’Steen was very helpful throughout the process of leasing a new atlas. He was very knowledgeable and made sure our family was getting exactly what we wanted. More

by McGuirkM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2025 -

O'Steen Volkswagen responded

Thank you so much for the kind words! We're thrilled to hear that Scott provided such knowledgeable and helpful service throughout your Atlas lease experience. It’s great to know he helped your family find exactly what you were looking for. We truly appreciate your trust in O’Steen VW and hope you enjoy every mile in your new Atlas!-AS

September 27, 2025

Quickest and easiest vehicle purchase I have ever done! Entire staff was professional; highly recommend! More

by eddie.aguayo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

O'Steen Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that your vehicle purchase was quick, easy, and enjoyable. Our team works hard to provide a seamless and professional experience, and your recommendation means the world to us. Enjoy your new ride, and we hope to see you again in the future! 🚗💨-AS

September 16, 2025

Sakesman Scott Pantin was awesome not pushy! Higly recommend the dealership. We had to wait for longer for closing but the waiting area was nice. More

by Hari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

O'Steen Volkswagen responded

Thank you for the great review! We're so glad to hear that Scott Pantin provided you with an awesome and pressure-free experience — that’s exactly what we aim for. We appreciate your patience during the wait for closing and are happy to know you found the waiting area comfortable. Thank you for recommending us, and we look forward to serving you again in the future!-AS

September 08, 2025

I came into the dealership at 7 o clock when they closed and Scott was the only rep that helped me. I had a lot of negative equity in my trade in vehicle and he helped me get the best price and value for my More

by aldinbrkic05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re incredibly glad Scott was there to help — even after hours — and made the process smooth, simple, and stress-free for you. 🙌 Handling negative equity isn’t always easy, but Scott’s dedication to finding the best solution truly shows his commitment to our customers. Treating you like family is exactly what we strive for! We can’t wait to welcome you back when it’s time for your next vehicle — thank you for choosing O'Steen VW! 🚗💙

September 04, 2025

I had a great experience. Everyone was super helpful. Scott was fantastic, he's a great salesman. He helped me get the car I wanted and then he taught me all about how to use More

by Sarah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin F
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew L
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse in finance 5 stars
Sep 05, 2025 -

O'Steen Volkswagen responded

Thank you so much for the fantastic review! We're thrilled to hear you had such a great experience and that Scott was able to help you find the perfect car while making the entire process smooth and enjoyable. Scott truly goes above and beyond for his customers, and we’re so glad he took the time to walk you through all the new features. Your recommendation means the world to us — there’s no greater compliment! We appreciate your support and look forward to helping you (or your friends and family!) again in the future.-AS

August 31, 2025

Best car buying experience I have ever had, no pressure, no unwanted dealer options or surprises in the finance office. The whole team/staff was professional, friendly and knowledgeable about the vehicle be More

by jem
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2025 -

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re thrilled to hear that your car buying journey with us was pressure-free and transparent, with no surprises along the way. Our team takes great pride in providing professional, friendly, and knowledgeable service, and it means a lot to know that it made a difference for you. We truly appreciate your recommendation and look forward to assisting you again in the future!-AS

August 31, 2025

The team was helpful in finding us the right vehicle, and were open and transparent as we worked through inspections which made it very easy to decide on closing the deal. More

by Mjp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2025 -

O'Steen Volkswagen responded

Thank you for sharing your experience! We’re delighted to hear that our team was helpful and transparent throughout the process. Making sure you feel confident and comfortable during inspections and decisions is very important to us. Congratulations on your new vehicle! If you ever need anything else, don’t hesitate to reach out.-AS

August 27, 2025

Philip was very good. No high pressure. Helpful and personable. we did a cash deal so no financing. They worked with us some on pricing. I feel like we got good value More

by beekun52
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip
Aug 28, 2025 -

O'Steen Volkswagen responded

Thank you for sharing your experience! We're so glad to hear that Philip provided helpful, pressure-free service and made the process smooth and straightforward for you. It's great to know you felt you received good value—we always aim to make sure our customers leave feeling confident in their purchase. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything down the road!-AS

August 20, 2025

Scott was very professional and helpful! He help us to set up our phone and explained everything thoroughly! This is our 5th car purchase from O’Steen Volkswagen. We are very pleased with More

by sherrillb64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Wrye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey M
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Ferrier, Justin B
Aug 20, 2025 -

O'Steen Volkswagen responded

Thank you so much for your continued loyalty and for taking the time to share your experience! We're thrilled to hear that Scott provided such professional and helpful service—he’ll be glad to hear your kind words. It means a lot to us that this is your 5th purchase from O’Steen Volkswagen. We truly value your trust and look forward to serving you again in the future! Enjoy your new vehicle!-AS

July 31, 2025

I have worked in Car brand for more 10 years and have never came across a messed up dealer like this. They were super slow and got the requested car wrong, to add it up they orchestrated a story to justi More

by Melwyn Daniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew D
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

O'Steen Volkswagen responded

Melwyn, we are equally frustrated that we were not able to identify which vehicle you wanted when you negotiated the transaction with the team, we will use this as a teaching opportunity to make sure we are up front and transparent on the vehicle selection prior to locating a vehicle from another dealership. please reach out to Chuck Wrye general manager at 904 322-5100. so that we can further discuss your recent visit and maybe regain your trust in choosing us again in the future. Thank you.

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