O'Rielly Chevrolet

Senior price gouge. Ridiculous. $160 for 6 quart oil change without tire rotation. Normal price here in Northern California at Chevy dealership is $120 with tire rotatio Ridiculous. $160 for 6 quart oil change without tire rotation. Normal price here in Northern California at Chevy dealership is $120 with tire rotation. Made the appointment online by VIN with price quote of $120. It was changed by service rep at time of service. Avoid this dealership if you are a Senior. More

I arrived at 10:50 for an 11:00 a. m. appointment and waited for 15 minutes in my vehicle to be checked in. The service advisor then came out after another 5 minutes. I conveyed that I m. appointment and waited for 15 minutes in my vehicle to be checked in. The service advisor then came out after another 5 minutes. I conveyed that I was there for an oil change and to check the tire pressure on the rear wheels, as the outside passenger tire was 3 lbs lower than the others. I then went to the waiting room at approximately 11:15. After waiting, without any updates from my service advisor, I went to the service department at 2:45 to ask where my truck was. I was told, "Oh yeah, it's done, but we are waiting on the paperwork." I then asked about the tires, and he said he would check on them. When he came back, he said, "It's in Bay 3, but they have to take the rear wheels off to air them up." What??? I never heard of such a thing. How are dually valve stems not accessible without taking the wheels off?? I told him to forget it and to give me my bill. It then took another 15 minutes to get the bill to pay it. My questions are: 1) Why does it take over 3 hours to change oil and filter in the truck, ESPECIALLY when I had an appointment? 2) Why was I not given updates? 3) Why can't you air up tires without taking the wheels off? 4) Why not list the brand, type, and weight of the oil, and the filter brand/model on the work order? All my receipt says is "Engine Oil" and "Filter". Even the Multipoint Inspection is listed as being done, but there is no detailed information on what was checked or the particulars of each item. In short, I am very disappointed in my service experience at O'Reilly Chevrolet and may only return there if necessary for warranty work. Never again for routine maintenance. More

Used their body shop. To fix a Fender, when I got the car back the first time had a deep slice in the hood from a knife by the mechanics and a box with toilet paper and co To fix a Fender, when I got the car back the first time had a deep slice in the hood from a knife by the mechanics and a box with toilet paper and copy paper in it was found in the passenger seat in the car the dealer should not be using my car's storage. Send the car back in, they fixed the hood.I don't think the repair is a good repair. It looks good for now, but when it is going to bite me in the butt years from now.And I am stuck with the repair myself. The car was in shop an extra week. No, compensation for having to pay for a rent. A car. For an extra week. More

Friendly. Comfortable. Trey, our advisor takes care of us when we arrive. The man running the Corvette Cafe takes care of us with service and excellent food wh Comfortable. Trey, our advisor takes care of us when we arrive. The man running the Corvette Cafe takes care of us with service and excellent food while we wait. And we know our vehicle is in good hands with the service staff. More

My experience with O’Reilly Chevrolet service department has been extremely disappointing! I took my vehicle in after it started having engine issues, which I knew was not going to be a quick fix or inexpe has been extremely disappointing! I took my vehicle in after it started having engine issues, which I knew was not going to be a quick fix or inexpensive but now that I’m at the end of this experience with O’Reilly Chevrolet, the customer service was terrible and honestly duration of the repairs was unacceptable. I called when I had the issue and they were quick to get the truck right in to look at it, or so they said. I got it in quickly, but little did I know, this was just to get the truck into their service area, nothing was even looked at for 5 days. That little delay in the process was never mentioned. During this time, no communication came from the service department. I initiated conversations after 2 days, then after 4 days trying to get some information on what was going on with my truck and the responses from them was “tomorrow” which, of course, never happened. Again, none of the communications up to this point came from them, I had to initiate them all and the responses were not truthful. The codes the truck was giving required an engine teardown. I was told 7 hours to do this work. Never was I told the teardown would not start for ANOTHER WEEK! After three texts from me to the service advisor and him telling me the tech wouldn’t get to it for another day, then another couple of days they finally got it in to do the teardown a week later. 5 days after that, I finally got a diagnosis, estimate to repair etc. This was incredibly disappointing, the amount of time to wait, and even more ridiculous that at no time did the tech give me a call or text to tell me where we were at in the process, even though I asked him to provide me updates and he said he would. The only time they would call was when they needed approval to do more work and of course charge me more money. I was then given a repair plan, an estimate (2.5 weeks into this whole debacle) with a date to be ‘no later than 1 week, probably sooner’ as we ‘have all the parts except for one which we have ordered and will be in stock in 2 days’. I asked for an update in 2 days’ time as a progress check but guess what?? No response. I texted 3 days later for an update and was told there were multiple parts that had to be ordered and the last one would be coming in the next day. Not the story that was given to me up front, again, the folks there struggle to tell the truth/reality of the situation. Finally I just told the guy to please just be upfront with me on everything, nearly 12 hours later I get a response that it would again be tomorrow or at the latest the following Monday. I didn’t hold my breath and was hoping for Monday which it finally has been completed, one day short of a 4 week process. Not only were the repairs expensive but I had a rental car that I had to keep extending because I couldn’t get a truthful response from them. I get that parts have to be ordered, it takes time to repair stuff etc. but for the life of me I don’t know why they just couldn’t be straight forward with me from the start. I’m new to town and have a small town chevy dealer that I’m used to where you’re treated with excellent customer service. Looking back at this whole deal, I’ll pay the extra expense to tow it to them next time to get any work done. I’ll drive it 3 hours away to get basic services and work done on it. No way will I ever take it to this black hole of a maintenance department at O’Reilly Chevrolet again. Now I just hope that at least with all the time it took the repairs were quality and done right……… More

They seem to love to waste your time. I bought one vehicle here and they were very deceptive hoping we wouldn't notice that they would increase the APR or add things, each time they came I bought one vehicle here and they were very deceptive hoping we wouldn't notice that they would increase the APR or add things, each time they came back with the paperwork they had added something else. It takes four hours to get your oil changed and another half hour after you show up to collect your car. I spent 20 minutes waiting to make an appointment for service only to be told that there was a "page and a half" of people in front of me and they would call me back. I called when they opened so apparently they have no staff to even make an appointment for my truck whose tranny seized up at 24k miiles. I love my truck, unfortunately I have to deal with a dealership that has me under their thumb so they don't worry about customer satisfaction. More

Batteries needed replacing only 7 months after purchase wouldn’t replace under warranty had to pay and they didn’t even clean corrosion on clamps. Won’t be buying any more vehicles from this place I’ll go wouldn’t replace under warranty had to pay and they didn’t even clean corrosion on clamps. Won’t be buying any more vehicles from this place I’ll go somewhere else. More

This dealership by far is the worst I've seen in my entire life. Transmission shot with a warranty but still paid thousands on a rental because obviously chevy can't build a reliable truck any longer a entire life. Transmission shot with a warranty but still paid thousands on a rental because obviously chevy can't build a reliable truck any longer and the dealership can't install another in a timely manner. Less than 2 weeks the new transmission is shot. Round 2. Told they test drove truck yet the out miles match the in mileage. The founders would shut this place down. Founded on service...they forgot what service is. Forget this place and go where the customer is appreciated More

Up until today, it would have been 5 Star every time. Today was the first time that maybe they didn't need my business. I was in last Saturday just before service closed to have a "check engine" light Today was the first time that maybe they didn't need my business. I was in last Saturday just before service closed to have a "check engine" light diagnosed. I was told to make an appointment and bring it back but though they pretty much knew what the issue was. I made my appointment for 8:00 AM this day. When the service person, whose name was Manny, approached my car, he pretty much told me that they were really super busy and that I would have to just drop off my car and leave it (Labor Day Week-end). Not happening. Basically, I was told to bring it back, but that it would have to be kept overnight. Again, not happening. They have so many vehicles in the shop and so many vehicles waiting to get in to the shop... I basically felt like he was telling me, we'll fit you in when we get a chance. I made it very clear to him, I was not leaving my vehicle overnight, I need my car. I've never been treated as though my business didn't matter, and unfortunately they were just so busy, They knew the issue before hand, I made my appointment which I usually always do. My car has never been any where for service except the dealership. I'm thinking maybe I need to find someone who is not quite so busy. EDIT: Update - i received a phone call after the 3 day week-end from the service manager. Long story short, got an appt. for that Friday - was told it would take 2-3 hours, fine, no problem. They got my car in as soon as possible - diagnostics came back with both batteries needing replaced which I couldn't argue with. Was there a little longer than expected, but the work was completed. I got the service person back I wanted. So, all in all, this is the first time I have ever had any issues - and pray I don't have to write a review like this again. More