O'Rielly Chevrolet

My experience with O’Reilly Chevrolet service department has been extremely disappointing! I took my vehicle in after it started having engine issues, which I knew was not going to be a quick fix or inexpe has been extremely disappointing! I took my vehicle in after it started having engine issues, which I knew was not going to be a quick fix or inexpensive but now that I’m at the end of this experience with O’Reilly Chevrolet, the customer service was terrible and honestly duration of the repairs was unacceptable. I called when I had the issue and they were quick to get the truck right in to look at it, or so they said. I got it in quickly, but little did I know, this was just to get the truck into their service area, nothing was even looked at for 5 days. That little delay in the process was never mentioned. During this time, no communication came from the service department. I initiated conversations after 2 days, then after 4 days trying to get some information on what was going on with my truck and the responses from them was “tomorrow” which, of course, never happened. Again, none of the communications up to this point came from them, I had to initiate them all and the responses were not truthful. The codes the truck was giving required an engine teardown. I was told 7 hours to do this work. Never was I told the teardown would not start for ANOTHER WEEK! After three texts from me to the service advisor and him telling me the tech wouldn’t get to it for another day, then another couple of days they finally got it in to do the teardown a week later. 5 days after that, I finally got a diagnosis, estimate to repair etc. This was incredibly disappointing, the amount of time to wait, and even more ridiculous that at no time did the tech give me a call or text to tell me where we were at in the process, even though I asked him to provide me updates and he said he would. The only time they would call was when they needed approval to do more work and of course charge me more money. I was then given a repair plan, an estimate (2.5 weeks into this whole debacle) with a date to be ‘no later than 1 week, probably sooner’ as we ‘have all the parts except for one which we have ordered and will be in stock in 2 days’. I asked for an update in 2 days’ time as a progress check but guess what?? No response. I texted 3 days later for an update and was told there were multiple parts that had to be ordered and the last one would be coming in the next day. Not the story that was given to me up front, again, the folks there struggle to tell the truth/reality of the situation. Finally I just told the guy to please just be upfront with me on everything, nearly 12 hours later I get a response that it would again be tomorrow or at the latest the following Monday. I didn’t hold my breath and was hoping for Monday which it finally has been completed, one day short of a 4 week process. Not only were the repairs expensive but I had a rental car that I had to keep extending because I couldn’t get a truthful response from them. I get that parts have to be ordered, it takes time to repair stuff etc. but for the life of me I don’t know why they just couldn’t be straight forward with me from the start. I’m new to town and have a small town chevy dealer that I’m used to where you’re treated with excellent customer service. Looking back at this whole deal, I’ll pay the extra expense to tow it to them next time to get any work done. I’ll drive it 3 hours away to get basic services and work done on it. No way will I ever take it to this black hole of a maintenance department at O’Reilly Chevrolet again. Now I just hope that at least with all the time it took the repairs were quality and done right……… More

They have a few decent people working here but other than that they dont seem to care. They ruined my windsheild and haven't made any attempt to correct their error so I dont even know how to get it fixed at that they dont seem to care. They ruined my windsheild and haven't made any attempt to correct their error so I dont even know how to get it fixed at this point. The Windsheild cowl on my truck has been broken since I purchased the truck over a year ago and they can't figure out how to fix it. More

Good buying experience. Went on two different test drives. Kept in contact without being pushy during the buying process. They didn't have the model that we wanted in stock Went on two different test drives. Kept in contact without being pushy during the buying process. They didn't have the model that we wanted in stock but found it at another dealerships location. They did a dealer trade to make it happen. More

Found a Colorado on their website optioned close to what I wanted and let them know I was on my way. When I got there they couldn't find it. A long drive in traffic wasted. This dealership is about as helpf I wanted and let them know I was on my way. When I got there they couldn't find it. A long drive in traffic wasted. This dealership is about as helpful as a screen door on a submarine. More

They seem to love to waste your time. I bought one vehicle here and they were very deceptive hoping we wouldn't notice that they would increase the APR or add things, each time they came I bought one vehicle here and they were very deceptive hoping we wouldn't notice that they would increase the APR or add things, each time they came back with the paperwork they had added something else. It takes four hours to get your oil changed and another half hour after you show up to collect your car. I spent 20 minutes waiting to make an appointment for service only to be told that there was a "page and a half" of people in front of me and they would call me back. I called when they opened so apparently they have no staff to even make an appointment for my truck whose tranny seized up at 24k miiles. I love my truck, unfortunately I have to deal with a dealership that has me under their thumb so they don't worry about customer satisfaction. More

It was the best car buying experience of my life. I was treated like a family member. The entire process was smooth from negotiating to delivery. Thank you Chris and team for my new C8. I was treated like a family member. The entire process was smooth from negotiating to delivery. Thank you Chris and team for my new C8. More

Batteries needed replacing only 7 months after purchase wouldn’t replace under warranty had to pay and they didn’t even clean corrosion on clamps. Won’t be buying any more vehicles from this place I’ll go wouldn’t replace under warranty had to pay and they didn’t even clean corrosion on clamps. Won’t be buying any more vehicles from this place I’ll go somewhere else. More

This dealership by far is the worst I've seen in my entire life. Transmission shot with a warranty but still paid thousands on a rental because obviously chevy can't build a reliable truck any longer a entire life. Transmission shot with a warranty but still paid thousands on a rental because obviously chevy can't build a reliable truck any longer and the dealership can't install another in a timely manner. Less than 2 weeks the new transmission is shot. Round 2. Told they test drove truck yet the out miles match the in mileage. The founders would shut this place down. Founded on service...they forgot what service is. Forget this place and go where the customer is appreciated More

I highly recommend Hope Echeveria to help you get into a new/used vehicle. She is very respectful, professional and very kind. She has a lot of compassion for her job and to help others. Hope is very good a new/used vehicle. She is very respectful, professional and very kind. She has a lot of compassion for her job and to help others. Hope is very good at her job and makes sure you are tooken care of. She is very interested in what you want. I Rudy Dominguez had a great experience with her purchasing my vehicle. More