O'Meara GMC

Octavio was extremely helpful throughout the process of purchasing our vehicle! He helped resolve a number of issues we ran into with the financing department and even filled the tank with gas before we t purchasing our vehicle! He helped resolve a number of issues we ran into with the financing department and even filled the tank with gas before we too possession! I recommend you seek him out when looking to purchase a vehicle. More

She was absolutely amazing. Seriously on top of everything. She explained everything better than any car dealership service rep I have ever talked to, and she is super pleasant Seriously on top of everything. She explained everything better than any car dealership service rep I have ever talked to, and she is super pleasant too. I have the impression her workload is quite high, but even then she took extra time to explain everything in detail to me. She should be promoted, if you guys have any open management spots available. I mean it!! More

Totally understaffed and overworked. Chaos. 7 vm to various phones - no return calls...emails too. Zero communication. Where is the GM phone # on website??? Dropped off wed am, crickets Chaos. 7 vm to various phones - no return calls...emails too. Zero communication. Where is the GM phone # on website??? Dropped off wed am, crickets for comm. Finally got ahold of a voice friday. $82k for a truck and the service communication is extremely sub par.... More

Under staffed, slow to respond, still having issues with my vehicle, I tow a lot of trailers and wasn’t compensated a suitable rental my vehicle, I tow a lot of trailers and wasn’t compensated a suitable rental More

Very helpful and Octavio was very helpful the moment I first inquired about the vehicle I bought. Everyone greeted me and worked on my deal to where I felt good about it. Thanks! first inquired about the vehicle I bought. Everyone greeted me and worked on my deal to where I felt good about it. Thanks! More

Are car buying experience with Oaxista exceeded our expectations by far we hadn’t brought a car since last century, it was way better than what hoops we jumped through back then. Very happy we will be expectations by far we hadn’t brought a car since last century, it was way better than what hoops we jumped through back then. Very happy we will be back! 🙂 More

Omera staff are friendly and generally helpful. Unfortunately our experience was not a typical service repair. I don’t fault Omera for part delays etc. That issue is on the GMC corporate office. Unfortunately our experience was not a typical service repair. I don’t fault Omera for part delays etc. That issue is on the GMC corporate office. What I was not happy about is the lack of customer expectation setting that was performed. I was required to follow up with the service department every time. I did not receive a call that my car was finished until days after the part had arrived. The call that I received was in response to a message that I left previously. To be specific the part arrived on Friday March 24. I was unable to get my truck back until April 4th. That is 11 calendar days. I did have a rental car that Omera provided through a relationship they have with Hertz. I did appreciate that, however, during my rental I was required to call twice to get my rental extended because the relationship that Omera had with Hertz. At one point we received about 5 messages from Hertz telling us we had to return the car event though my truck was still in the shop. I can’t blame Omera all for that but I will say that when a customer calls with an issue is is on Omera to resolve that issue for the customer not the customer to deal with. We spent roughly 2 hours on hold dealing with Hertz because our vehicle was not appropriately registered as a rental beyond a specific date. In addition to the time we spent on hold with Hertz we spent a fair amount of time attempting to get a hold of the service department at Omera to address. Omeras service department is either heavily overworked or heavily understaffed due to demand and or issues with vehicles. In summary had Omeras service department been more focused on setting my expectations as a customer and following up with me regularly I would have still been disappointed, but I would not have been as frustrated as I was having to spend hours of my day attempting to reach out to Omera for a status update. More

They were good to deal with and represent the product well. They are upfront and do what they say well. They are upfront and do what they say More

I took time off work planning for my vehicle to be at the dealership all day for a diagnostic. I show up and they tell me they are overbooked. And that another employee made a scheduling error. Twice this ha dealership all day for a diagnostic. I show up and they tell me they are overbooked. And that another employee made a scheduling error. Twice this happened. Completely unprofessional More

Octavio was such a pleasure to work with! He was very friendly & kept an open line of communication with me as I considered my decision to purchase the car. I really appreciated his patience He was very friendly & kept an open line of communication with me as I considered my decision to purchase the car. I really appreciated his patience & welcoming demeanor during the buying process! Thank you for helping me purchase my first car! More