O'Meara Ford - Service Center

fleet car fixed they do a great job, they get the trucks in and out, just takes for ever to bring our vehicles, there quality on getting the truck fixed is excellent. they do a great job, they get the trucks in and out, just takes for ever to bring our vehicles, there quality on getting the truck fixed is excellent. More

The Works and a Brake Job I arrived at O'Meara for my normal oil and filter change, and tire rotation. I was also due for my 40,000 mile service check-up. Upon inspection it wa I arrived at O'Meara for my normal oil and filter change, and tire rotation. I was also due for my 40,000 mile service check-up. Upon inspection it was found that I did indeed need new brake pads. Additionally, my front rotors were showing heat spots (and potential warping). Lauren, as well as the mechanic, thoroughly explained the issue. The service was completed in a timely fashion, and I have no complaints. Thank You Lauren. And the mechanic involved (I think it was James). I'll be seeing you in another 5,000 miles. More

Great service experience. I recently had my vehicle serviced at O'Meara Ford. I was treated in and friend;y and professional manner as a welcomed customer. All the work was per I recently had my vehicle serviced at O'Meara Ford. I was treated in and friend;y and professional manner as a welcomed customer. All the work was performed in a timely manner to my complete satisfaction. More

xxx just happened Maybe the worst service and sketchiest expressive I've ever had. I had a recall for an airbag. I called for 3 weeks trying to speak to someone, kept b Maybe the worst service and sketchiest expressive I've ever had. I had a recall for an airbag. I called for 3 weeks trying to speak to someone, kept bring told I needed to talk to Heather. First she was in vacation. Then she just got back but was catching up from vacation, so I wasn't allowed to be transferred to her. Finally, I was allowed to leave her a voicemail. She never called me back. Finally I asked for her boss and he said he'll order the part and Heather will call me in a week when it's in. A month later Heather never called. When I finally got someone they said that my order still wasn't filled but they have someone else's order that I could take (also, xxx for that guy?), But after more than 6 weeks of trying, I have an appointment. I brought it in and they said it was a quick fix and Heather would call when it's done the next day. Three days later, I called to check and they said I could pick it up. When I got there, they couldn't find the keys and tried calling Heather to ask her but never got her. After 30 minutes, they found the keys and when I get in the car, there's a temporary drivers license of some woman on the floor. Assuming it's one of the service people, I call them and they say no one by that name works there. So why was she in my car? So they're currently investigating. I've still never talked to Heather once. I don't think she exists. More

Sexist Service Managers - Females Beware! As a female in 2018, it saddens me that the service personnel still try and take advantage of women. I waited 5 weeks to get an appointment at O’Mear As a female in 2018, it saddens me that the service personnel still try and take advantage of women. I waited 5 weeks to get an appointment at O’Meara Ford for a faulty seatbelt casing that was broken in the rear seat. The seatbelt still latches (although Tom will insist it doesn’t over the phone) and it simply looks terrible. When I brought it in for an estimate, Mark told me that it would be $979 to replace both the inflatable seatbelt and the housing. Knowing bat was not true, I told him my husband and I had researched the part. Upon telling him this information, the service person standing next to him just glanced over in embarrassment and Mark would no longer look me in the eyes. After leaving the service department, my husband spoke with Tom and he was clearly defending Mark for the cost estimate stating there was a plastic piece stuck in the housing and the seatbelt didn’t work. He managed to bring down the estimate to $331 (Ha!) and hung up twice on my husband after threateneing him twice. Is. Is the kind of management O’Meara Ford wants employed at their dealership? I forgot to mention the vehicle was actuallly purchase at this dealership and they didn’t seem to care. After we Spears to our attorney, I’m sure Tom will change how he treats customers and tries to rip off the female population. If you expect great service, don’t bring your vehicle to Ford as they clearly employ the older generation that still believes taking advantage of women is acceptiable. More

Great customer service from Tony in the Service Dept. Tony scheduled an appt. for me to bring my car in for some warranty work. He arranged an Explorer for me to drive; instead of an Economy car. He went Tony scheduled an appt. for me to bring my car in for some warranty work. He arranged an Explorer for me to drive; instead of an Economy car. He went above and beyond good customer service. I thought he would never remember my appointment because I went in on a Saturday and it is so busy but he called me on Thursday and arranged the rental car for me; which was comped because of warranty. I will never deal with anyone but him. Thank you, Gina Hoaglund More

Horrible costumer service. this is the second time the service department has given me the worst costumer service I have personally experienced with a company. The reason I went this is the second time the service department has given me the worst costumer service I have personally experienced with a company. The reason I went back was because I was contacted and was told the service will be great this time. The service was actually worse than the 1st time. But hey it is Omeara Ford right? The service manager had the nerve to keep my car for half a day after I took off work. So he calls me and says he because you gave us a bad review the 1st time we will not fix your car due to the possibility you might give us a bad review again. I reply with you said you would take care of me the next time I come in and you scheduled my appointment. So I drive back trying to hold my anger in because Omeara is doing what they always do the public and I fell for the same old tricks again. I walk into the service area ready to speak with Mark Bultje and right when I walk in he turns around and walks out the door. I ask the man at the desk hey can you call mark or tell him I want speak to him. The man replied we don't have a paging system here and he doesn't know where to find him. I say I need to speak to him and the lady working to my right laughs and makes eye contact with me. I just ask for the keys and say where is my car. The man responded with somewhere on the side of the building. He gets up and walks halfway outside and says he can kind of see it. My car was not pulled up for me an apology was not given to me. I felt humiliated in front of so many people. I spoke with mark after driving off on the cell phone and said he I tried to talk to you in person and he said he couldn't find me when I clearly was asking around for him and at his desk. But hey Omeara cant call or page him because they don't have the technology to get a hold of a service manager. What a joke. I wish I was wearing a go xxxxxx that this whole thing was on camera and I would send it the General Manager. Guarantee a lot of people would not be working there anymore. Ford consumer affairs will be contacted. This is disgusting how they treat people not sure if Race has anything to do with this but could possibly be the case. More

Buyer Beware - Do NOT Conduct Business with O'Meara Ford BUYER BEWARE - DO NOT CONDUCT BUSINESS WITH O'MEARA FORD! Not a good experience with Commercial Fleet Services. I took my Ford F350 in for a 5k mi BUYER BEWARE - DO NOT CONDUCT BUSINESS WITH O'MEARA FORD! Not a good experience with Commercial Fleet Services. I took my Ford F350 in for a 5k mile service and a DOT inspection on a Thursday. Was informed that my rear brakes need to be replaced in order to pass the DOT inspection. It didn't appear from my service records that the rear brakes had ever been replaced in the 118,000 miles so I authorized the replacement (hesitantly - knowing that rear brakes perform about 15% of your braking function and my company had kept poor service records). Then I receive a phone call that all 6 of my tires need to be replaced in order to pass the DOT - 1 in particular has side wall damage. This flew the first red flag, because I had my tires inspected 4,000 miles prior by Goodyear Tire Service and they replaced 1 tire that was bad, leaving the other 5 because they still had usable life on them. This was about a $1,000 repair that I refused because now I had lost trust in their assessment of my vehicle. Finally by the following Tuesday I start questioning where my vehicle is (they took Thursday, Friday, and Monday to change the oil, flush the transmission and change the rear brakes) and they tell me my truck will not start, likely due to diesel fuel gelling (28 degrees outside - another poor assessment). They refuse to diagnose it and let it sit for another day telling me they don't WANT to tow it into the shop to warm the fuel in order to get my vehicle started and returned to me. I finally send my employees to start up the truck on Wednesday and the service tech was really rude to my employees and was strange about them asking about OUR company vehicle (another red flag). My employees finally are shown where our vehicle is and the tech made a poor effort in trying to get it started. Finally the next day, I receive a phone call that the FICM (Fuel Injection Control Module) had failed, which is why my truck would not start. Another $1000 later, they replace the FICM and finally deliver my truck on Friday - a week and a day after they got it for an oil change and DOT inspection. After assessing my tires myself, 2 are virtually brand new. The other four have ample tread life on them. Oh yeah, and none of them have a hint of side wall damage. They charged me for the DOT inspection, but refused to sign off on the approval without changing perfectly good tires. In my opinion, this appears to be a classic case of a shop performing unnecessary repairs to bolster sales. They assume you know nothing about vehicle service and fabricate unnecessary repairs. My theory is that when I refused to replace the tires, the shop found an easy component to intentionally damage such as my FICM (this is an electrical component that is very easy to short out), to make up for the $1,000 service I declined. When I asked them to produce all the components they had replaced such as the brakes and the FICM, they told me they did not have them. I even told them to keep the bad FICM prior to them replacing it because I wanted to evaluate it myself. They did not follow through, (probably because it contained proof that it was either not bad or it was tampered with). Convenient for them, unfortunate for me. If you are looking for a dealership to perform any services to your vehicle, save yourself some money and find a location that operates with more integrity - because clearly there is no honest dealings to be found at O'Meara Ford. More

Horrible customer service This place provides a horrible customer service. Employees are always talking and laughing with others and they do not care about customers. I had to This place provides a horrible customer service. Employees are always talking and laughing with others and they do not care about customers. I had to go to this dealer because it is the closest one to my home. But definitely, I will not back again and I will have to look for other place to take my car for service and repairs. If you need a service for you Ford vehicle you better find another place and avoid going to O'meara Ford. More

Change engine oil and transfer case fluid. Service was performed in a reasonable amount of time. I don't have any way to assess the quality of the service but assume that a quality job was done Service was performed in a reasonable amount of time. I don't have any way to assess the quality of the service but assume that a quality job was done. I did have a problem when I found my vehicle on the south side of the drive-thru lanes. Usually it is parked in a space on the west side of the dealership. A young man was unloading tires from a truck and let one roll into the back of my vehicle. It was a pretty god impact and I could see a scuff mark on the finish of the back bumper. I told the guy I wanted to speak with his boss. He said he sent his boss a text with my phone number but I never received a call back. I also called a number the the guy said belonged to his boss but there was no answer and no voice mail set up so I could not leave a message. In hind sight, I should have gone in to see Omeara's service advisor or manager to resolve this but I was already late for another appointment. I am very frustrated with the lack of integrity of the folks delivering tires to the dealership. Neither I nor any customer should have to be concerned about their vehicle while on the dealership's property. More