O'Meara Ford - Service Center

excellant service Mark very helpful & all work done happy with, have always had great interaction with service techs. They are always up front with cost and time it ta Mark very helpful & all work done happy with, have always had great interaction with service techs. They are always up front with cost and time it takes More

Unfortunately unhappy I brought my truck to Omera’s service department to get Quick Lane service and to have a valve sensor replaced on my one of my tires. Lauren was very I brought my truck to Omera’s service department to get Quick Lane service and to have a valve sensor replaced on my one of my tires. Lauren was very friendly. I had had a bad experience with Omera about a year before so I was offered 2 free quick lane services. So I was originally pleasantly surprised at how friendly the service was this time. I was told my service would take an hour so I waited. 3 hours later I was told that my truck had to be reset because the sensor light wouldn’t come on, then it wouldn’t go off. They finally got it working. I drove my truck home ( that was on Monday or Tuesday) and then didn’t drive it until that Saturday. When I drove my truck again I got a tire sensor failure message while driving back to work. It was snowing that evening So I went to use my automatic starter and it no longer works. I immediately took my truck back to Omera on Monday. I dropped it off at Omera service department at around 9:15. At 5:00 I finally called because I hadn’t heard from anyone about my tire sensor and automatic starter. I was told the tech that was working on my truck had left for the day and that they didn’t know if my truck was repaired or not. The next day I didn’t hear anything so I finally called after 5:00 and I was told the tech working on my truck had called in sick and that my service order was assigned to other techs but they just didn’t get to it. I got a call the next day from Craig saying that my sensor was repaired but the couldn’t get my auto starter to work. It was suggested that the starter was already broken but if I know it wasn’t because I had just used it before I took it to Omera the first time. My truck is not garaged so I am now left without a starter in the midst of these snowy days. I was told by Craig that if Best Buy ( where I got my starter) could show that the reset on my truck caused it not to work, Omera would pay for the repair. This is a huge inconvenience because Best Buy is backed up several weeks and I own my own business. The back and forth is very inconvenient. This process started about 2 weeks ago and I’m still waiting for an appointment at Best Buy. Despite the nice customer service reps in the service department they seem to be very unorganized and the service techs seem to be incompetent. I have another free quick lane service credit but I won’t be using it. Once I get my automatic starter working and show that Omera’s service techs are the reason it’s not working, I just want the reimbursement for the repair on my starter and I won’t be back. I’ve tried a few times but this dealership just doesn’t offer quality service to me. Sorry. More

Very impersonal. I first called a few months ago and spoke to someone who said that they would have a tech call me back about the problem I was experiencing with my ne I first called a few months ago and spoke to someone who said that they would have a tech call me back about the problem I was experiencing with my new F150 truck. No one ever called me back. I had the same problem happen again a couple times again after. When it was time to get the truck and oil change I brought the problem to their attention and they made an appointment for me to drop off the truck. They did a system update and said it would fix my problem after having the truck nearly a week. After I picked my truck up. The problem happened again the very next day. I had to take back to the dealership again. Hopefully they fix it this time. I have lost a lot of time trying to get a new truck fixed. I am not to happy about this. More

Poor communication and scheduling, 3 days to complete work I made an appointment nearly a 1 month in advance for an air bag recall/replacement and oil change. I left the vehicle the night before. By 3 PM th I made an appointment nearly a 1 month in advance for an air bag recall/replacement and oil change. I left the vehicle the night before. By 3 PM the next day I had not been notified that the service was completed so I called and left a VM since the service adviser (SA) was unable to answer. After waiting an hour I called again and left a VM for different SA. I finally received a call back after 5 that the service was not complete and could I leave the vehicle, it would be completed the next day, I agreed. Next day by 4-5 in the afternoon still no call from O'meara service department, I called again. Asked the person who answered to leave a message for a call back instead of sending me to VM again. Received a call back saying the service still wasn't completed, could I leave for another day, like there was a reasonable choice? Waiting years for the bag replacement to be available and 2 days waiting to get into a service bay for the work to be completed. I was also told that available appointments for service would be in July. Third day received a call about 1 PM the work was complete.. While I won't say I will never return to O'Meara Ford service, they won't be in my first few choices in the future, and I would recommend against them to others. To me they seem to lack communication and scheduling skills. The only reason I was given for the delay was that the Tech didn't get to it, then why have me bring my vehicle in? More

O'Meara service center is in a class by itself Lauren was our Quick Lane Service Rider on Saturday February 23 for transmission and brakes services and an oil change for our Fusion Titaneum. She i Lauren was our Quick Lane Service Rider on Saturday February 23 for transmission and brakes services and an oil change for our Fusion Titaneum. She is incredibly good at her job. Her communications are clear and she provides accurate timelines and pricing. We know Lauren from prior services and we always know that she does the very best she can for us. We have the sense that she goes beyond "good" service and we are always happy to be working with here. She added recommended services while our vehicle was still in the bay, the work was completed without delay and her efforts resulted in a lower price than we expected. The excellent service that Lauren provides is one reason that we have had our vehicles serviced and repaired at O'Meara for more than ten years. We have never worked with a dealership that was even close to the quality of O'Meara. More

Quick and good work I brought in my truck for an oil change in the morning. They changed the oil and did a transmission flush all in a very reasonable amount of time. I brought in my truck for an oil change in the morning. They changed the oil and did a transmission flush all in a very reasonable amount of time. More

Quick Lube Oil changes here since purchase of 2010 F-150 new. Always professional work done in reasonable amount of time. Just concerned about being turned away Oil changes here since purchase of 2010 F-150 new. Always professional work done in reasonable amount of time. Just concerned about being turned away earlier this month because I did not have appointment. Quick Lane has always been a no appointment necessary service shop. When did this change? More

Satisfied Other than having to return to have the engine light looked at I was satisfied. Engine message Engine overheating. I understand that was not the ca Other than having to return to have the engine light looked at I was satisfied. Engine message Engine overheating. I understand that was not the case there was a bubble in the line More